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February 2024 by Judi D.
My dishwasher died before Thanksgiving..I went in shortly thereafter and met with a salesman who had an attitude right away. He convinced me to buy a certain model and I went home and waited for the delivery and installation. I realized that the machine wasn't working properly...It takes 2x to wash the dishes and I have to reset the breaker each time I want to do another load and the cancel button doesn't work...I called to talk about the problem and instead of replacing it, they're sending a repairman out...3 weeks ...my husband went to the shop and met with the same salesman who was again having an attitude and asked if we knew how to run a dishwasher. He refused to replace our new broken one and we have to wait for the repairman, who btw cancelled because of the snow...3 months later....still have a new broken machine...not happy but our hands are tied...NEVER AGAIN
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February 2024 by Christine M.
Next time we'll do business at a big chain store. I don't think it's any secret that small independent shops like this charge more for their products, but to some it's worth it for the customer service and shopping experience. My experience with Doyon's customer service was awful. Whoever the older man was working at the desk inside the door tonight needs to call it quits on working with the public. He's extremely rude, as was the woman I spoke with on the phone this afternoon (apparently she's from service), so we'll be shopping elsewhere in the future after making several purchases at Doyon's over the years.
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January 2024 by MaryEllen D.
Bought a new Thermador cooktop. Thought I would get better service from a small appliance store as opposed to a big box store! Not so much! They sent a plumber out for site plan, who determined cooktop would likely not fit, but agreed to try. It did not fit and required a stone cutter to enlarge the space at an additional cost. In addition, the drawer opening, beneath, needed to be cut. Once that was done, the depth of the drawer itself was too great to fit back into the space it had occupied. I spoke with the manager several times. Sent photos more than once and was told they were very busy, but he would speak with someone about my drawer. It's been a month now. Still waiting! Have now had to hire an outside contractor to repair the drawer! This was a total fiasco. I gave them every opportunity to make it right! At best, subpar customer service! Buyer beware!
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January 2024 by Gina G
Customer service was great! Very helpful and informative. Took the time to explain lots of different brands and was very knowledgeable about different appliances. Looking forward to working with them again.
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January 2024 by Christopher K.
In November of 2023, we purchased a new dishwasher from Doyon's Appliance. We paid $350 for installation and $35 for an installation kit. Immediately after installation, we started to get little pieces of black rubber in the catch screen of our kitchen faucet. The same water lines feed the dishwasher and faucet. This would slow down the water pressure, but it was not much more than an inconvenience since I could simply clean out the screen. On January 3, however, the water pressure became a trickle, and there was nothing on the screen. This rendered the kitchen faucet useless. I called the Doyon Appliance service number and spoke with Nicole the next day. Nicole listened to my concern but said she would need to speak to her manager about the issue. She called a couple of hours later and said something to the effect of (paraphrasing): "My manager says this sounds like a plumbing issue, and you will have to call a plumber. It sounds like it `is probably' a failed valve gasket, but this has nothing to do with the dishwasher. You can call the plumber that we used, but you do not have to." I pushed back on two fronts. First, how do you know for sure that it was part of the existing plumbing that failed? Second, I explained that I hired Doyon's, and Doyon's hired the plumber, not me, and that the problem likely occurred due to your installation. Nicole responded with something like (paraphrasing): "We contract out for installations. It is a plumbing issue. You need to call a plumber." She then gave me the name of the plumber that installed the dishwasher, Bob Pespisa, and his telephone number. I called the plumber. There was no answer, so I left a voicemail. This was still on the 4th of January. Later that day, I called Nicole back after more fully thinking about the issue. This time, I was more adamant that I hired them to do a job. Whether they subcontracted out part of that job was up to them. But they should make this right. It wasn't my job to track down the person they subcontracted. She transferred me to sales in the Bedford office. I asked for the salesman my wife had originally dealt with, but he was not in on Thursdays. The salesman I spoke to was very responsive and said he would discuss this with his manager, Joe Ponte, and Joe would give me a callback. Shortly after, Joe called me back and said he spoke with the plumber, and the plumber would call me that evening (Thursday, January 4). I never received a call. On Monday, January 8, I called and left Joe a voicemail, saying that I had never received a call from the plumber. After not hearing back from Doyon's Appliance or Bob Pespisa on January 12, eight days after I initially contacted them, I decided to give up on Doyon's Appliance. I received extremely poor customer service from Doyon's Appliance. This serves as a warning to others who might consider buying appliances at Doyon's Appliance. All along, I felt as though Doyon's believed since they did not actually do the installation, instead subcontracting to someone that did, it was not their problem. This is wrong. I paid Doyon's Appliance to install the dishwasher, not another company or person. They should have been more concerned with the service I paid them for.
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December 2023 by Rick Johnson
Everybody within their staff , from point of sales (showroom) to end user delivery and installation (customer location) is professional, product knowledgeable an friendly. The sales force doesn't try to upsell you into capacity or options that you will never use or need inorder to inflateThe priceAnd their delivery and setupStaff are just simply the best
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November 2023 by Cynthia Servizio
I just purchased a new wash machine from Doyon’s. The schedule delivery was right on time. The men that delivered and installed the machine were very professional and knowledgeable on the hook up and function of the washer.I definitely would recommend purchasing your appliances fromhere.
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November 2023 by Julie Howe
We had a terrible experience recently. We purchased all of our new kitchen appliances here. Our dishwasher broke within 2 days of use. However the most upsetting and frustrating part of this situation has been dealing with the service department. Our repair appointment was scheduled over a month out but they canceled our appointment because the appropriate part was never ordered. Fast forward another several weeks and nobody shows up on the intended day of service. Now we are left waiting another week. Spare yourself the trouble and take your business elsewhere. The communication and service is horrible.Update:After leaving my review we were promptly contacted by Doyon's and the problem was resolved, which is much appreciated. I do wish the communication had been better in the first place, but we are pleased to finally have a functional dishwasher.
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November 2023 by Sally R
We decided to go with a smaller local company vs Home Depot or Loew's when we purchased our new washer and dryer. We truly appreciated the personalized, prompt, and easy communication with Rob in sales. The delivery crew was outstanding: professional, knowledgable, efficient, careful, and personable. We highly recommend Doyon's, will absolutely use them again and recommend them to our friends and family. Great experience in every way!
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November 2023 by Scott Reese
Super easy to deal with. I desperately needed a washer and drier set. I showed up, picked out the set that met my needs and was able to schedule delivery really fast. The crew came in, was super professional and set up the units and showed me how to use them. Very pleased with my experience at Doyons. Highly recommend.
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November 2023 by Jamie Schultz
Such a pleasant experience working with Steve Webber at Doyon's Reading location! He made for a stress free and seamless experience during a major renovation, hearing our needs and offering the appropriate suggestions.Installation was efficient and well timed.We are very appreciative of the ease of the whole process.
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October 2023 by Rollin Y.
Pretty bad customer service there. They take your money but don't take care about customers. They talk down to customers. Especially women. I asked when my first bill was due. They were very condescending. If I don't know they can provide a gentle redirect instead of a condescending deflect.
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October 2023 by Barbara Suhr
Staff arrived earlier than expected. They were friendly and very efficient. I was very pleased with the installation. Would definitely use Doyon's again!
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September 2023 by Marjorie Robbins
I couldn’t be happier with the assistance we got from Matt Wallace in finding the refrigerator that fit perfectly with my limited space. He worked with the dimensions and confirmed my research which he complimented !My delivery was done with great care. Having just redone my floors and walls I was anxious about the delivery of my refrigerator. Jared and Damian were very careful and were willing to put on shoe covers and use mats to ensure there would be no damage. They were , polite, friendly and professional !
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September 2023 by Calvin Scherle
Ordered a new washer, dryer, and refrigerator. Staff at the store was incredibly helpful and friendly. They had a good selection of major brands at competitive prices. Delivery was easy and professional, and arrived ahead of schedule. Everything is hooked up and working perfectly. I highly recommend Doyon's and will definitely shop here again if I need anything appliance related!
