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July 2023 by Emily J.
I ordered a refrigerator from this lowes and they didn't have it in stock so they set up delivery through the Wareham store. The day before it's suppose to be delivered I get a phone call and Wareham never had the refrigerator in stock. The more I asked how this could have happened the woman from the Wareham store kept saying they could order it but it would take 2 weeks. Reading their previous reviews seems like this is happening more and more.
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July 2023 by Robert S.
I went to this Lowe's to get some screws for my kitchen cabinets and I decided to check on the paint options for our bathrooms. Chris was working in the area and he was very helpful, friendly and resourceful. He spent time with me on helping decide what sheen, what type of paint and what exact hue was best for me. He told me they were running a BOGO at 50% off, and today was the last day..... I was not going to buy my paint at Lowe's but after that excellent customer service, I did. Whenever excellent customer service is provided, happy customers will spend their money there.
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June 2023 by Shannon G.
They had a beautiful plethora of plants to choose from. Justin was very kind and helpful with my shopping needs. He helped me load up 12 huge bags of mulch in my civic - that takes talent!
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March 2023 by Michael G.
They don't provide bags, they don't accept Apple Pay, Samsung pay, or credit card taps. The people that work there are absolutely useless. Don't ask them to count change because they can't do that either. Supervisor on front end is 1 brain cell above a fricken cardboard box. Hunt me down if interested in bet. I say they will be closed within 2 years. I'll take any bet up to 10k. 2/1 odds.
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February 2023 by Bruce W.
I needed a new hot water heater so I went to my local Lowes in Raynham MA I spoke with a sales person Rich O'Connell, He took me thru all the steps of selecting everything I would need. He then asked if I was useing Lowes installers, I said yes. He said he couldn't quote me the final cost as the install depended on what was needed and the installers would call and schedule the installation. They called but they wouldn't quote me the final cost. Time came for the install the plumber showed up with water heater and he installed it. When he was done I went to check lt out, he was supposed to have a pan under the heater but he said he wasn't given one. At this point it was too late anyway, The installer did a great job on the install. A 10out of 10 I went to Lowes today to ask about a refund for the missing pan and was told that none of the products I ordered from them were used by their installers, and there was nothing they could do. I am very upset by this shoddy business practice and now I will probably take my future business elsewhere.
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March 2021 by Barbara B.
I'm writing on the Lowe's in Raynham Mass store number 1857. I was there today and the item I needed wasn't available. Helen and also Kirk went beyond their means to accommodate me and successfully accomplished that. We normally only hear the negative about employees so I wanted to make sure you hear the good. We need more people like Helen and Kirk and I hope you realize what you have. Thank you, Barbara Brawders
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March 2021 by Brandi R.
They get three stars for not really ever having what I'm looking for IN STORE. The customer service is great imo though. I recently went in to purchase a double window curtain rod which they didn't have in store BUT I just so happened upon a rug I loved! A sales woman found me almost right away and in NO TIME, had another girl help. They had the rug down in no time. Wrapped and on a trolley for me to bring to the register. She even offered to bring it to the car for me which I refused but thought was very nice.
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June 2020 by Stanley K.
I placed an online order for 3 pieces of 4 x 8 plastic lattice early yesterday morning for "curbside pickup". Now it's over 24 hours and I have called for update four times since yesterday. Was just told they pick in order of receipt. They may get to it today. I asked nicely if they could full fill it never once showing my angel now I see why this location has things in stock as my normal close store Plainville does not have any. No one wants to go to Raynham with this kind of customer service. VERY DISAPPOINTED...
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April 2020 by Sonia H.
I needed some things for the home and looked online at Lowe's. I was very happy to see that they were offering curbside pickup. I arrived there, parked in curbside pickup slot and called the phone number to let them know I was there as the sign told me to do. The Phone number wasn't working. And, it was very apparent no one knew or cared that I was there. So I went in. I had to wait in the customer returns and exchanges area to find out what was wrong with the process and get my order that i prepaid for. Finally a young girl looked up my order and after awhile was able to find it. She started filling my order then, even though I was alerted by email that my order was ready before I came to the store. She said let me get you a cart! I'm thinking WTH. And finally she asked me if I needed help putting it in my car and I said yes. To my surprise this little girl was going to help me, WTF. It would've been easier to just go in and get the heavy things myself. Curbside pickup is a joke on the customer!
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June 2019 by Gilbert Z.
DO NOT BUY ANY MACHINES FROM LOWES I bought a push mower from Lowes in Raynham, MA June 23rd,2018 a Husqvarna for $450.00 and used it maybe 5 times last summer as I had new grass. This summer started to use it and had an issue with it so I decided to drop it off myself to Lowes store as for them to send out for repairs. 4 days after they Called me to pick it up which I did and went home to use it, not working again same problem. I called the store and asked for a manager to complain and he said he could do nothing but sending me in a couple of days the Lowes Truck to pick it up and drop it off. On the pick up day the guys came and I asked them to start the mower and I cane show them what issues I had and then I wrote the report and they took off. Yesterday I received a call from the repair center needing my approval to have a new engine for $420.00 which I flipped and couldn't believe a machine less than 1 year old needs that and I asked the reason for that and was told due to something falling on the engine and made a dent on it, which apparently I had a picture of my mower with no such dents on it and didn't have any issues with the engine. Called the store # 1857 and spoke with the manager who apparently was just listening to me venting and said he can't do anything about it and advised me to call the Lowes Advantage warranty which I bought for 2 years extra to the manufacturer 1 year warranty. I swear I was on the phone with them for 2 hours from 1:30 pm till 3:30 pm they decided after all the investigations to file a complaint against the store and that I should hear back in 24 hours. I heard nothing from anyone called again and the Customer service agent put me on hold and called the store, came back to me saying apparently the store has nothing to do with this and I should call the manufacturer. The manufacturer will not do anything due to a physical damage on it, which I didn't do and was done during transportation for sure and the store doesn't want to admit it. I went and met the manager at the store which again brushed me off and told me best option go fix the mower at any small local place and they won't charge you that much. Please tell me what kind of customer service is that and how can I be trusting Lowes any longer or even why should I bother to buy the extra warranty if nothing is being covered or taken care of. I will definitely report to the Better business bureau and will always go buy from Sears. Now I am being bounced between the Store, Lowes Advantage and Manufacturer and each os pointing to the other.
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February 2019 by Erin C.
Warning to others: NEVER BUY A GENERATOR (or anything really) OR EXTENDED WARRANTY FROM LOWES. Bought a generator at Lowe's in Wareham, MA in March 2018. Fired it up a couple of times and it was fine. Went to set it up in January 2019 and it won't put out power. Had the warranty and paid extra for an extended warranty. Brought it to Lowe's on 1/9/19 and was told it would be 2 weeks max. We have lost power once since then and had 2 storms. I have called for updates and they had none. I have been told they can't get real time updates from the place they send warrantied items to be inspected/fixed. I told them I needed a generator and the assistant manager told me "we aren't giving you anything, call whoever you want". I asked for corporates number and was put on hold for 7 minutes while he "looked for it". Corporate would not allow me to do anything but submit a formal complaint about that Lowe's. It's now a month later and I still have no generator. No calls on status updates. This is the dead of winter. NEVER BUY A GENERATOR OR EXTENDED WARRANTY FROM LOWES. Such a nightmare. Hoping to have our $1200 generator back sometime this winter...
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September 2018 by Lynn S.
Liked the woman in the paint dept she was very helpful and answered all my questions. I didn't get her name she has blond hair and glasses works during the day.
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January 2018 by Carl S.
I wanted to redo my bathroom. I went to Lowe's in Raynham and dealt with a women, Maureen, in the home decoration dept on 11/12/17. I paid $75.00 for a cost estimate. She and I reviewed the new fixtures, toilet, bathtub, vanity, wall tile etc for my bathroom. We scheduled an appt shortly thereafter for her and the contractor to come out and take a look and get an estimate. They should up and I was excited for the new venture. I did not hear from them after their visit. In mid December I called Maureen to ask for the status. She did not answer so I left a message. She did not return the call. I then went to the Raynham store and found her. She smiled and said the contractor did not get back to her. I went back weeks later and she said the contractor still did not get back to her most probably due to the holidays. She will call and get back to me. Needless to say, she did not. Today, 1/27/18, I went to request my $75.00 back she was not there. Another manager helped me and he really wanted to know what happened. I already went to Home Depot to do the job but he should some concern. I am so upset, I am ready to go to the better business bureau. I told the manager who helped me that Home Depot never ever treated me like this. They did a lot of work, and I paid a lot of money, to improve my home. Apparently Lowe's did not want my business or money.
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October 2017 by Adeline S.
I hired Lowes to fence my yard back in May of 2017 and 3 months later no one call or came to do the work and to my surprise they have the nerve to start sending me bill to pay, when I contacted them to ask what the charges are for and they've told me for the fence that I have hired them to do and they never done. And then the unthinkable happen the rep was asking me about the work when is it going to be done.(You folks got the picture: the right hand does not know what the left is doing, very sad people to deal with) I had to wait another month for my work to be done because they did not order all the parts. Lowes is a very big disappointment do not waste your time there. No respect for clients and do not keep they word.
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April 2017 by L R.
Not disabled friendly!!! My sister is disabled and needs an air conditioner. We called Lowes to find out information about purchasing one. It took 27 minutes, 3 disconnected calls, lots of hold times, 4 transfers, before speaking to a sales rep. We were given the info that my disabled sister should purchase a unit a size up to make sure the compressor doesn't over work itself, they charged her $39 that night to come measure the window, and said it is an additional $100 to install window unit. A week went by and no phone call from Lowes to schedule an appointment to come measure the window. My sister called Lowes and again was kept on hold for 20 minutes without speaking to anyone. She called Home Depot and they were able to schedule the appointment right then, only charged $50 for installing unit, and told her that she does NOT need to purchase a size up. When my sister called LOWES MANAGER to cancel and get a refund, the manager never apologized for the run around she got. I would NEVER recommend this Lowes. They are NOT disabled friendly at all. In fact they are not customer friendly at all.
