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February 2024 by Heidi Lynne Kurter
Jaylen was phenomenal! His customer service is untouchable!!! I came from the other FedEx location (just a few minutes from this location) and was so upset by the nasty customer service I experienced. I walked out and decided to try another location and I'm so glad I did. I was ready to boycott FedEx entirely and move the company's shipping services to UPS but Jaylen was so kind. If you're reading this do NOT go to 310 Paramount Dr. Go to the FedEx in the Walmart on 36 Paramount Dr. Jaylen and Chris were great!
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June 2023 by Ricky S.
This place likes to tape signs to their door with hours of operation that are different than their website , google , or any other way of looking them up. Beware just because online they say open they might just decide to close early if you aren't there reading the taped piece of paper on the door.
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September 2022 by Google user
Staff were personable, funny, and good natured. My needs were met easily, were thoroughly explained, and went smoothly. My package was delivered promptly and I was able to track it thanks to the staff.
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June 2022 by Daniel S.
Very annoying. I ordered medication that needs to be put in the fridge asap. It took one day to get from Florida to Boston. Then 5 days to get from Boston to Raynham. When it finally got to the Raynham facility I decided to just drive and grab it instead of waiting which I assumed would be multiple days to get from the facility to my house. That trip is literally 2 miles. The guy at the front said "yes sir it's here but it's on a truck in the back and we can't get it". Why? Just walk back there and get it. "No we can't do that" so instead I have to wait 2 more days because that was a Saturday. So I can't get it on Sunday and Monday is a holiday. So hopefully Tuesday but it won't matter by then cause my sure the meds are destroyed by now. If not now then they will be Tuesday. I'm only giving two stars cause the kid was polite and it's not his fault. However, not being able to get someone's medication even though they are in the building is piss poor service. Fed Ex is the only delivery service I end up having issues. UPS and Amazon are usually good. USP definitely has its own set of issues however they mostly are ok also. Just do better.
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May 2022 by Meghan Ayres
Never open when they say they will be.
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December 2021 by Chris B.
If there is a worse customer service experience on earth than that which you get from Fedex, I have yet to discover it. Impossible to file a claim for a missing package on their website. Nearly impossible to get a live customer service rep on the phone, and if you do they are utterly useless. Not just this time. Every time. Don't use Fedex. PLEASE don't use Fedex. I want my package to get here.
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November 2021 by Alexandra F.
They falsify tracking two days in a row my package said it attempted delivery I looked on my front and back camera and Noone has even came by the last two days mind u this is next day delivery so paid for nothing these ppl suck and I truly hope there business goes down the drain nothing the cheating lying ppl in this business
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November 2021 by Derek DeMello
Staff were personable, funny, and good natured. My needs were met easily, were thoroughly explained, and went smoothly. My package was delivered promptly and I was able to track it thanks to the staff.
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September 2021 by nitzan lilie
Not updated about work hours.
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July 2021 by Dj V.
Please use common sense when delivering packages. If it's down pouring, put package on the dry, covered porch...duh. Or use a freaking plastic bag. I will avoid any company that uses FedEx for shipping. They do not care about customers or handling packages with care and decency. Their app is useless, you can sign up for status delivery updates all you want but you will get 0 updates...ZERO! Try contacting customer service ....hahahahaha worse than the app! She tried blaming it on the merchant that sent the item!! Yes...it's THEIR fault your driver left my package in the pouring rain and when I picked up the box it fell apart with the contents spilling all over the ground. Everything SOAKED! Who TF does that?? DO BETTER FEDEX!!
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March 2021 by Julia Boehme
Very efficient and professional.
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January 2021 by Chris Reed
Don't know what others experiences were,but I thought the person who took care of my order was great. He was professional, personable, and my package was in great condition when I picked it up.
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November 2020 by John Smith
Horrible service.
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November 2020 by William DaRosa
Very friendly and helpful service, the man working answered and assisted with all my questions/needs in regards to printing a shipping label.
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August 2020 by Jonah F.
I don't know what it is about Fedex, but they can't seem to successfully deliver packages to my house. UPS and the Post office seem to have no issues. I was home waiting for a package and was tracking it and regularly updating it on my phone. Around 1:30 I update it and it says it was delivered at 10:30. I had been home all day. No knock and no sign of the package. Why is this constantly a problem??!!! Can they actually deliver a single package to my house without an issue?? Customer service says they'll call me back in the next two hours. Clearly they don't care about my time or business at all.
