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April 2024 by Sean Gillenwater
I have a cool story to tell and it starts like this . A couple of weeks ago i went shopping at a big box store. I was in there less than hr , i come out to find that my BMW had the biggest dent ever from a big blue iron shopping cart , i mean it was so big it looked like a car hit it. I called a friend because im new to the area , He told me to go to Columbia auto body. I called, i went, i met El and Tony. This is where it gets really cool i dropped the car off after i secured a rental. Enterprise picked me up there and thats all i had to do. They did all the work with the appraisal/ appraiser, they communicated with Enterprise as far as up dates on the time i needed the rental they did everything. Today i picked up my car and it looks brand new like the day i got it . The detail that they put on that car is like diamonds. They also let me leave the rental there so they can take care of it for me. So if you want world class service go see El and Tony down at Columbia Autobody Raynham Massachusetts. Get your own cool story because im keeping mines. I WILL NEVER GO ANYWHERE ELSE. THANKS EL AND TONY ALONG WITH ALL THE STAFF
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March 2024 by Dawn Fitzgerald
Great experience and results at Columbia Auto Body. Entire team is a pleasure to work with and their work is top notch. Our Honda CRV is back to showroom quality!
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January 2024 by Matthew Perry
I can not reccomend Columbia Auto Body enough. After a family trip to get a christmas tree a giant buck ran into the road right in front of my SUV. The deer got up and ran away but my right passenger side was severely damaged. After searching for local shops and being given outrageous wait times for any possible service I discovered Columbia Auto Body and was able to schedule an appointment after my insurance appraised the damage.I have to say that I am blown away with the service I received from the first phone call until I picked up my car. I received help navigating my insurance's initial and follow up appraisals and received updates throught the whole repair process, including when parts would arrive and an estimate for the total repair time.When I went to pick up my car and I did the walk around with Tony I couldnt beleive how good everything looked. From the paint to replacment parts everything was immaculate. The complete, interior and exterior were detailed to the point that my 2011 Pilot looked brand new, the team even did a headlight treatment on the side that wasnt damaged. It's the best my car has looked since the day I bought it. Hopefully that deer is ok and I never see him again but If I do I'm going to say thanks !Thanks to Tony and the team, Columbia Auto Body is highly reccomended.
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November 2023 by Carlos Fernandes
Six ? if I could. Did a great job and everyone I interact with was positive and informative.
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November 2023 by Ryan baker
Couldn’t be happier with the fast appraisal, fast repair and excellent quality. Had me in and out in a day and a half and car looked new again. Would definitely recommend to family and friends!! Thanks!!Service: Painting
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September 2023 by Brooke Leclerc
Oh boy where do I even begin .. car was involved in an accident back in February.. beginning of March I brought my car here. Someone here ( I won’t mention his name) told me they couldn’t find my RR door. Well if he knew how to do his job correctly, all he had to do was call a VW dealer. I literally called a VW dealer to find my exact door in stock on a shelf, ready to go! That’s all I did! Had to call to find my OWN door for my vehicle that they were replacing. Ran out of my rental at the same time but no one seemed to care at that point. That is why I decided to do their job and call around to find my own door. Get my car back weeks later for my stuff to be stolen out of my car, my door to sound like a tin can because they forgot to put the middle piece back in the door. So here it goes back. Now they can’t find my moulding and again the SAME human who doesn’t know how to do his job told me it will take a few weeks and he will call me to swing in to pop my moulding on. “ it will take less than 5 minutes” …. Well here we are almost 6 months later .. I called VW myself to find my moulding. Found one RIGHT DOWN THE STREET AT MASTRIA. So I call them up & they got it for me. Also, it has RR suspension damage that they didn’t find.. shocker… people must be blind. ( don’t worry this still isn’t fixed) Again, why are they even in business when the customer had to call for their parts ? Seriously. Worst customer service ever. Only ONE human was nice enough here and I’m unsure how he works for such a disrespectful and inconsiderate company. Needless to say, don’t bring your car here for ANYTHING.
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August 2023 by Peter M
I showed up to the shop to get an estimate on some damage to my car. Without permission, a manager wedged their hand underneath the splash guard which I had secured back to the front end so it wouldnt drag, and ripped it right down. They did not apologize, claimed zero accountability, insulted my intelligence, and said, Youre just here to get a bunch of s*** for free and repeated it a couple of more times raising their voice at me like I was at fault. I was there to get an estimate and I didnt expect it to be free!! I called the police because I was in disbelief of his brazen lack of accountability. The police only see me at an auto body shop with damage to my car, and a manager claiming that they never touched it. This was in front of the managers entire office staff. I feel sorry for them for having such a terrible boss.I was about to give them some business. Instead I left the shop having my intelligence insulted, having been judged as a person, and with more damage to my car than when I arrived, and dragging my splash guard. Im a very active above the knee amputee. I AM NOT, but how would this person know whether or not I was a war hero? Is that how Columbia Auto Body treats our military veterans? Yikes. No customer should ever have to deal with this in ANY business. I went to ******* because I prefer to do business locally, but after this interaction, Ill seek my business elsewhere. If anyone asks me wheres a good place to get body work done? Ill only be able to suggest where they should NOT go, thats for sure. The one star rating is only because I had to, otherwise it would be zero stars.
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May 2023 by Atayvia Sowers
I was in a car accident andColumbia auto body was amazing. I had the accident in February got my car back earlier then predicted. When I tell you my baby look and felt like she did when I drove her off the lot buying her bran new. I have a 22 nissan rogue sport and they were able to take my car right away get parts quickly and fix her asap. I loved that they understood and showed compassion my entire experience. ❤️ thank you ?Services: Auto detailing
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May 2023 by Cobi Duarte
They were polite and they did a awesome jobServices: Painting
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March 2023 by Elizabeth Oliver
I had such a great experience. Awesome communication and they detailed my car inside and out! Shop manager was very upfront about how the process would occur. Took a little longer than expected because of paint color (not their fault) and they were quick to let me know!Services: Auto detailing
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December 2022 by scott rubin
The Team at Columbia Auto Body did an amazing job on our Honda Odyssey. Substantial body work was needed after a deer stuck our vehicle and the team handled everything from a rental car, to coordinating with our insurance co. to delivering the vehicle, neat, clean and detailed. Excellent communication when the work would be done as well. You will not be disappointed.Service: Body & Trim
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December 2022 by maryann lewis
Fixed my drivers side door of my suv! Looks amazing they did a phenomenal job much appreciated!Thanks so much,Maryann LewisService: Body & Trim
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July 2022 by diane pray
VERY happy with everything. From the estimate to the finished work, my experience with Columbia and it's general manager at this Raynham location was professional, courteous, friendly and thorough. My car looks just great and I received excellent customer service! (a dying art in today's world) Thank you!Services: Painting
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March 2022 by Juan Pena
Worst place to work for. They are rude.
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January 2022 by Anna Uhl
Columbia Auto did an excellent job repairing my car after a deer hit my driver’s side door. Al was great to work with, he made sure he kept me informed. I appreciate the professional work done and customer service. Highly recommended!Service: Body & Trim
