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July 2024 by Mike
I’ve been here for 6 years almost, and it has been great and convenient, up until recently…. This place is infested with mice! Now they’ve tried to get some trap boxes but these mice are still showing up, and no matter how many times I’ve told management about it, it continues to go on deaf ears…. On top of everything, they have the audacity to raise the rent of the units, while they have a whole infestation…..I’ve been told by staff to just go spend money and get my own traps… Now I don’t know about you, but that is NO WAY to do business with loyal customers! It seems the owner as well as the management here, do not give a damn about the situation, and they rather just take your money. I wouldn’t recommend anyone, getting a unit here at this rate and it’s quite sad honestly. It’s disgusting and disappointing. You guys have got to do better honestly… FIX THE PROBLEM!
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July 2024 by April
This place is amazing friendly staff climate control unit safe, clean. Would recommend to all my friends
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April 2023 by Miguel Alfonso Santana
HOW CAN SOMEONE SPEND ALMOST 5 MINUTES ON THE PHONE AND CAN’T EVEN GET AN ANSWER WETHER OR NOT THIS SILLY PLACE HAS A 10x15 AVAILABLE OR NOT???????!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DON’T BOTHER WASTING YOUR TIME WITH THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WISH I GOT RUDE LADY’S NAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHE IS SO UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHE COULDN’T EVEN PROVIDE SIMPLE CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THIS PLACE IS GARBAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WISH I CAN GIVE THEM 0 STARS!!!!!!!!!!!!!!!!!!!
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September 2022 by Matt
The staff is lovely to deal with, no complaints there. However upper management has some poor business sense, I have 3 units in the complex for less than one year. Received a letter notifying me that each unit was going up a flat $25 per month, which is more than 20% increase. Not sure where they get off increasing units by a flat rate and not a percentage.I’ll be clearing out my units before the increase, but I would steer clear if I were you. They don’t maintain their facilities, most of the carts are broken and the roof leaks. It’s a bit of a pain to access because of the controls on the doors. I went here because of the reasonable fees, I was willing to overlook their slumlord maintenance practices. But now the fees are the same as Extra Space just without the glitz and glamour.You’re better off at Extra Space, at least they understand how to properly implement rent increases.
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June 2022 by Matt Colaneri
The staff is lovely to deal with, no complaints there. However upper management has some poor business sense, I have 3 units in the complex for less than one year. Received a letter notifying me that each unit was going up a flat $25 per month, which is more than 20% increase. Not sure where they get off increasing units by a flat rate and not a percentage.I’ll be clearing out my units before the increase, but I would steer clear if I were you. They don’t maintain their facilities, most of the carts are broken and the roof leaks. It’s a bit of a pain to access because of the controls on the doors. I went here because of the reasonable fees, I was willing to overlook their slumlord maintenance practices. But now the fees are the same as Extra Space just without the glitz and glamour.You’re better off at Extra Space, at least they understand how to properly implement rent increases.
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March 2022 by Godzilla Nismo
Do you self a favor a never use this storage personal it’s rude and not helpful at all. Worst experience with this storage go somewhere else but never this place!
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October 2021 by Fay T.
So I went here to use for a few weeks while transitioning homes , day one my unit was totally wiped clean , I came in used the code that they gave me and all my earthly belongings were gone , I went to the desk and they tried to blame me but no one had the code , I filed a police report due to them no allowing me to see the footage of the night before , when I came back with the w report all camera footage was deleted . I share this story so no one else will feel the loss ive felt , pictures of my late grandma 8,000$ worth of hair equipment and all of my clothes and shoes gone . Think twice before coming here with your possessions they steal and no one does anything about it .
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March 2021 by Jose Godoy
Affordable and nice service
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November 2020 by Jessica S.
I had been debating on renting a storage unit and after researching my options and locations, I choose the facility in Randolph. I choose this location mainly because of Rosalyn, she was so helpful and patient. She showed me several units and wasn't annoyed by my hesitancy. Once I finally made up my mind she quickly processed the paper work and sent me on my way. More companies should desire to hire customer service oriented staff like Rosalyn, she truelt is an asset to Walk in Closet Storage.
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September 2020 by Leeroy Buissereth
They let you store your car there without insurance or registration. Alot of storage places require that you have both documents. Walk in closet is the only one that can do that trust me.
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December 2019 by Stacey Galvez Cubias
The woman Ms. Rosalynn was very nice and polite. She was very knowledgable about the questions had. Area was well clean. I would recommend this facility to my family and friend.
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November 2019 by Nayline Carrion
I’ve never had a person be so rude in my life. I called to follow up with a visit I did this past weekend . A lady name Jocelyn answered, she did nothing but cut me off And because I said “ I was waiting for a follow up “ she immediately said “ oh no we don’t chase you you need to call us “ in the most rude tone! Without knowing what I was going to say right after . She wouldn’t let me speak , I can’t believe they have some one with this type of customer service working there! Just to find out from tenants that’s shes rude like that on the daily , so sad And management just done care from I’m hearing , horrible!
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August 2019 by John F.
I needed a storage facility fast and they were able to get me into a unit that provided me with ample space. The woman that works there is great! She gave me an overview of the units and location and was really helpful in getting all the paperwork in order.
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July 2019 by Audrey Vanessa Designs
Very clean self storage!
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August 2018 by D Thomas
Very friendly staff and reasonably priced!!!
