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September 2024 by Tia Mame
My car was rear ended in an accident and my insurance company recommended this shop for repairs. After the car was in the shop for a few days, I placed a call to follow up on the status. When I called I was told they had already filed paperwork stating my car was a total loss, but I was never updated or informed of this information. After discussing next steps with my insurance company, I was told the shop would call me to retrieve my belongings prior to my car being picked up by the tow truck. The next day, I received a voicemail message from the shop AFTER my car had already been towed. When I explained I hadn’t had the chance to clean out my belongings, the woman on the phone told me they had assumed that it had already been cleaned.
My car was towed to a storage lot in Mendon and I had to drive almost an hour away to retrieve my belongings. The associate at the storage lot informed me someone at the shop had authorized the pick up of the vehicle, even though I was never contacted. I was also told I couldn’t retrieve my belongings without proper footwear, a detail I was unaware of. I had to make a stop at a local Walmart to buy shoes that I didn’t even need, all in order to be able to get to my car. This was an ordeal to go through after losing my car and it could’ve been easily avoided, unfortunately this was a negative experience that demonstrated a lack of professionalism and lack of communication with customers. I’m very disappointed in how this was handled.
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April 2024 by Jenny N
Make sure it's the CORRECT car when you call to ask about the progress of it. The representative was nice, but they gave us the wrong information for weeks which lead to such disappointment.
Someone rear ended us and our insurance partners with this shop to do the repairs. We called for weeks to track and monitor the progress of the car. Everything looked great! We were excited to have our car back, and the day before we were supposed to pick it up....we find out that it was somebody else's car (with the same make and model AND last name), and ours was actually declared a total loss (the accident wasn't the only thing that gave us whiplash lol)
There was some confusion...human errors, but it was so disappointing especially after having called so many times :/ just make sure it's the right car!!
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March 2024 by Brigitte Dessius
My car looks brand new!
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January 2024 by Michelle Hirsch
They were highly recommended and I would also recommend them everybody was professional and very helpful and did a great job on my car
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September 2023 by Myron Stovell, Sr.
Drop off and rental pick up was seamless.
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July 2023 by Jeffrey Kurtz
First rate workmanship and terrific customer service equals an excellent shop to work with. Highly recommended.Services: Painting
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May 2023 by SaBRe SiN
Great place to go to get your car repaired. They take pride in their work and their job is A+! The rental place Hertz is right next door and L&W is reasonable in price and great service. My car looks like it's brand new! They also cleaned the outside of my car and did a very good job. Thanks L&W! Highly recommend them!
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May 2023 by Jennifer Flores
I can’t express how happy I am to have found a company, people who care and value their customers. I have taken my car here multiple times for accidents I was not at fault for, fixing my boyfriends car as I type this and fixing my door for chipped paint. I definitely recommend they always take care of you and your vehicle.
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March 2023 by Carol DorrisClayman
A huge THANK YOU to the entire staff at L&W. Starting with pleasant customer service, ease of scheduling appt and convenience of Hertz car rental right next door.My 2016 Honda HR-V was side swiped from front to back on the passenger side, including tire rim damage.L&W worked with my insurance company, kept me well informed of progress, and completed job in a timely manner.I was 100% satisfied and beyond thrilled with their quality of workmanship, needless to say vehicle was cleaned inside and out.I wouldn’t hesitate for a moment to use or recommend L&W.Services: Painting
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February 2023 by Carol Nelson
A huge THANK YOU to the entire staff at L&W. Starting with pleasant customer service, ease of scheduling appt and convenience of Hertz car rental right next door.My 2016 Honda HR-V was side swiped from front to back on the passenger side, including tire rim damage.L&W worked with my insurance company, kept me well informed of progress, and completed job in a timely manner.I was 100% satisfied and beyond thrilled with their quality of workmanship, needless to say vehicle was cleaned inside and out.I wouldn’t hesitate for a moment to use or recommend L&W.Services: Painting
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January 2023 by Benoit Constant
Hi guys let me tell you about that place it's the best place you can repair your car . trust me . good services and excellent employees. Like it keep going guys.
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November 2022 by Gillian Johnson
Scott and his team did a great job on my car, was very informative and answered all my questions and concerns and kept me updated on the progress.Reasonable prices and fast, I highly recommend L& W
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November 2022 by Russell Bruin
They did an excellent job fixing our vehicle... they cleaned the inside and outside where they did the work... would have been nice if some of the scratches on other side were buffed out but wasn't part of repair... the only complaint I have is on the repair side there is a piece of molding that didn't get replaced
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October 2022 by Lynne Demita
L&W autobody is the only company I trust my vehicle with. They are honest and do excellent work. The customer service is excellent as well very professional and friendly just a great place to bring your vehicle and to know that your not only getting your vehicle fix or dealing with a very friendly environment
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September 2022 by daedan jackson
Prompt service, great staff, great work
