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February 2024 by tony miller
This branch, has by far the most disrespectful, unethical, uneducated BANK TELLERS. I was making a withdrawal Money 2/7/24 and AS USUAL this line was 8 people deep.13 minutes later after waiting in the line of death, no one wants to be there waiting! I approached the teller and her first question was hi, how’s your day going? Not great I said, I’m sorry I’m in a RUSH! And as usual THIS BRANCH IS AWFUL DUE TO THE LACK OF HELP, then she flipped out on me and saidWELL, if you don’t like the SERVICE HERE, why don’t you just go somewhere else!? I couldn’t believe her attitude! Not, I’m sorry to hear that. How can I help Instead? She said why don’t you go to another branch then, I told her there are no other branches and I’m stuck coming to this place. She said.***** IM GOING TO WRITE SOMETHING IN YOUR ACCOUNT TO MAKE SURE OTHER PEOPLE KNOW HOW UNHAPPY YOU ARE COMING HERE?????What?????I have 1.9 MILLION DOLLARS IN CITIZENS BANK!! But not for longUnbelievable loss of 24 years being with them…. ShamefulAnthony Miller
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January 2024 by hansel cancel
Everyone is very helpful, polite and professional.
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December 2023 by S Davis
Stephanie and Shaylene helped my wife and I with a trust. We had originally called another branch to do this but they said we'd need to close our account and open up a new one, (we knew this was incorrect).Stephanie and Shatlene were obviously both very well versed in this process and made us feel very at ease. They were exceedingly friendly.Totally happy we went to this branch!!!
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November 2023 by Steve S
Slowest service ever.
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October 2023 by Dorian Bradley Simin
Stephanie Rocha made my case look easier and i'm very grateful for that .
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September 2023 by nehoo jean
Worst customer service, that's not banking, they never do any follow as they promised and when you call, they keep talking over you, in a rude way, after they mistake.
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August 2023 by James Flynn
I tried to cash a check was told it be easier if I deposited and open an account told the teller I did not want to open an account she said OK she called to verify the check and then handed it off to another teller because she wanted to go to lunch other teller said can you wait 10 minutes I waited 10 minutes she came back and said it be easier than paying the seven dollar fee if you just deposit the check I stated again I do not want to deposit the check and she said we don’t have that money on hand after waiting 25 minutes at this branch did nothing but lazy. Should be over hauled I should have spoke with manager but I was fuming went to Braintree branch they cashed the check in ten minutes and they had less tellers soo much more professional
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July 2023 by You Nes
Betsy was not nice at all . I’ve been waiting for 25 minutes for nothing
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May 2023 by Jason Sharpe
Always a slow go
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October 2022 by Luci Fernandes
I love this branch, I understand how busy it can get… it’s in the center of MANY towns. The way the staff handles the volume of customers who come into this location is impressive. They are kind and thorough in helping their customers. Whoever complains about wait time are entitled and doesn’t understand that patience is a virtue. After all, it is a financial institution and not a fast food restaurant.
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October 2022 by jasmine prophilien
Stephanie and her crew are amazing!! The customer service alone is amazing. I feel bad for not learning the tellers name but thank you for informing me that citizen bank deposit your pay check two days early. I appreciate it.
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October 2022 by Alex Deslo
Terrible customer service at this location. I had a simple question regarding my acc and she couldn’t help me because she had an appointment coming which was understandable so I asked should I sit and wait then was told they have appointments booked all morning so Instead of telling me to maybe make an appointment or come back at another time or to see if someone else could assist me I was bushed off with no help what so ever.Just rude! So went to another location and they too had appointments but still was helped Instantly. Which took under 5 mins of their time..
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October 2022 by cindy Y
Long line and long wait. Go somewhere else!! They should close this location! No one seems to like it!
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October 2022 by Lauremond Emile
Bad customer service
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April 2022 by Laylani Natera
Tatiana and Shatasha were so helpful and so professional. Thank you so much for all your help ❤️
