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November 2023 by Robert Parker
Great place for auto parts. Friendly and affordable.
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November 2023 by Crawford Purnell
It has many different products and parts for most automobiles and trucks
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September 2023 by Bradthedey Taylor
The worst advance to call for order online, they always put you on hold for 30 minutes and disconnect the call…. Every time I called
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August 2023 by Mark Reid
Yhe staff was very helpful and friendly they seemed knowledgeable too
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August 2023 by Javier Soto
Javier Soto is ok sometimes they need more help too help customers
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July 2023 by Bonnie M.
I visited the Randolph location on 7/24/23 to purchase a washer pump for my vehicle. The gentleman ordered it online for me and said it would take at least 3 days to come in unless I wanted to pay for express shipping. I needed the part ASAP for an inspection sticker so I had it shipped the next day a $12 fee. When I got home I looked up the part using the receipt and found it to be the wrong part. I went back to AutoZone (I live less than a mile away) and told the manager it was the wrong part. He said you have to wait for it to come in to return it. He said it has to be physically here for returns. I came back the next day after it arrived and asked for the refund. I was refunded the cost of the part but not the shipping. The manager said that was on me because I requested express shipping. I explained that I did not order the wrong part you did, and I asked you less than an hour after to cancel it and you said wait for it to come in. This was not my error it was AutoZone error and I should NOT have to pay for AutoZone error. The cost of the shipping was $12 and I don't care if it was another department or FedEx I did not order the wrong part this is on AutoZone NOT me. VERY POOR CUSTOMER SERVICE !!!
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July 2023 by Seth Guillotte
Alternator was dying. I had to stay in the building for over an hour calling everyone I could. They showd be compassion and helped me as much as they could. I really appreciated them
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May 2023 by Austin D
The cashier jerry should be fired. He doesn’t care about his job nor does he even know how to do his job. He’s combative, rude, short with customers, un-knowledgeable when it comes to automotive needs. He makes this store un-usable and he should be removed from this store and company all together.
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May 2023 by Mike M
It wasn't busy at all , 3 guys behind the counter, the guy on the register was helping someone on the phone, the other 2 were pulling stock for orders , I think. So after about 6 long minutes and 2 other customers, they helped me.
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March 2023 by M B
(Randolph main st. Branch) Terrible customer service, on their phones and not helpful AT ALL!! Went to Auto Zone had the part available and customer service was wonderful. Do yourself a favor Stay away from this store!!
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August 2022 by Evens Brutus
Karen needs to learn how to talk to customer, I will never go back to this location.
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August 2022 by Robin Andrade
very pleasant helpful staff!!
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June 2022 by Michelle Hirsch
I shopped there for all my car needs and Everyone is always so helpful
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March 2022 by Prasad Sanam
Cane here for UPS pick up, wiated for 30mins and got rude answers from one the old lady working here. They didn't give my package.
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February 2022 by Rosario Carlos
Very disappointed. I bought an alternator went bad in two months get an other one same brand (carquest ) i called and ask for a denso alternator the manager said he can only give one so he will give me discount for a denso Wich is a better brand. Guest what I found it at an other part store cheaper than your discount. So only reason why I don't give a one star is because the lady i talked to was very nice. And I'm also done going there.
