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September 2023 by Paul Clarke
truly one of the worst experiences i've ever had with a business, i booked a Uhaul online for a Sept 1 move-in. When I arrive, I find the owner viciously berating one of his employee. Then he tells me that he won't give me the Uhaul because the person who does that has already gone home for the day at 4pm. When I tell him that my reservation was for 5pm, he starts cursing me out. AVOID AT ALL COSTS.
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July 2023 by Shannon O.
If I could give a zero, I would,I rented a truck to Maine. I brought the truck back quickly because it was all over the road, It was inspected and i was told, "its because the truck is empty," I returned with my thing and finished loading my storage unit. When the trailer was hitched with my car on it, I noticed the tire was flat. They checked it and found it has 10 PSI. I was told to "call roadside assistance". When I asked Jennifer Holman, "about how long will this be?' Her answer was, " Its a Friday before a long weekend, good luck with that,"I was held up 6 hours waiting. She would not call me back. She was not open to giving me another truck because "it was packed already".On the way to Maine, I got another flat tire.Jennifer Holman did not respond to my written complaint. When I kicked it to a higher manager, she sent me $400 for my trouble.She is sarcastic, uncaring for the person or their things/DO NOT GO HERE,IT IS DANGEROUS.ABINGTON UHAUL
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September 2022 by Kenny Wong
We refilled back to full at a nearby gas station prior to dropping off the truck, and the guy from the counter had us park at the pump and he refilled the tank still (at our cost).I didn't particularly mind that we had to pay for another quarter gallon of what must be a 20+ gallon tank; what was annoying was the fact that he decided to top off the tank another whole gallon or two extra, with some whistling alarm going off (I assume to warn customers about topping off a tank). It really comes across as them trying to take advantage of customers by getting them to unnecessarily pay as much as they can.
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August 2022 by Patrícia F.
Very poor and rude customer service, not willing to provide information on how the U-Haul renting works and makes you feel bad for asking
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August 2022 by hellagl00m
Roger started swearing at me in front of my children for asking questions about the service
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January 2022 by Marco Granados
Bad experience, the guy at the counter is so rude and impolite, it was the second time I came here and I just confirmed, this is not a good place. The other Uhaul at Quincy is really really really better than this one.
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December 2021 by Patrícia Rocha Fortes
Very poor and rude customer service, not willing to provide information on how the U-Haul renting works and makes you feel bad for asking
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September 2021 by gl00mie
Roger started swearing at me in front of my children for asking questions about the service
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August 2021 by jilin16 ji lin
This location is worst U-Haul location in the world . They treat ppl like shitt. They will cheat on you for extra cost. Believe me don’t go there even there is no truck available nearby.
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January 2021 by domrican
For anyone outthere never go to this place this guy name Roger was very rude and nasty cursing at me for requesting a refund I will never recommend anyone to go there very disrespecful.
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November 2020 by Mohamed Anis
the worst place ever , the guy over there is very rude
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May 2020 by Tori Blankenship
Do not go here. Roger is rude and was completely incapable of even checking my mother in to pick up the truck. He was not even capable of HEARING how to spell her name or type in her address. We were late to pick up the uhaul by an hour and a half, however his computer was down. Yet he blamed us. My mother ended up having to do all the typing and checking in...A CUSTOMER. Do NOT use this place.
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May 2020 by Chris Lo
No one even pick up the phone call the second time I called to cancel the reservation since they only have the 20ft truck available. No services at all.
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July 2019 by Tu Nguyen
Even if you think you have no options left. Don't go here.
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July 2019 by Mike davis
Very friendly
