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January 2024 by loan Truong0628
I always have good experience when I come to this branch. Everyone is friendly, thorough and helpful.
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December 2023 by Eric Dyke
Bright, modern branch. The two women at the front desk were friendly and quickly took care of everything. Very pleasent experience.
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November 2023 by Janice L.
This bank has the worst customer service I've ever seen, and I'm 65 years old andhave worked with other banks. There is one older lady (who has a desk in the sit-down area and has an accent that I can't place), who not only doesn't know the basic rules of banking, but is beyond rude and raises her voice (in a bad way) to customers of TD Bank. On Monday, we are taking our money out of TD Bank and will also file a formal complaint against this woman. Worst of all, she yelled at my 21-year old autistic son (who has an account there).-- This happened on Nov. 25th.
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November 2023 by Genny Rocheteau
Usually I write reviews to warn people but this time I'm writing to shame the company.I've been a customer of this TD Bank for roughly ten years. I joined after a very bad experience with Bank of America. This TD bank branch is near my home so I decided to give it a chance. I didn't regret it. At the time the tv ads promoted it as bank for people, not a bank for banks (or something along those lines). It was true. These were the friendliest bankers I had ever met. They were professional, kind and willing to do everything they could to help me with whatever issue I was having. They also did it all swiftly. I could take care of whatever I needed then get on with my life without any bumps.When my health issues began getting worse, my father who is also a customer, regularly made deposits for me. I didn't go in there as often but on the rare occasion I did, everyone still remembered me. They were just as friendly and asked how my dad was.Around post-pandemic, the branch changed. Everyone who worked there for many years and long before I became a customer was gone. I didn't recognize any of the faces there. Even the attitude of the place changed. Even though they are often fully staffed, they usually don't have anyone at the clerk counter to help me. When I do get help, they move at a sloth's pace, which is annoying because when I go to the bank, it's usually between doctor appointments. They don't greet me and they are cold. They don't have the friendliness that made TD bank stand out to me from other banks.My father went in after a new card he had stopped working. They refused to give him a new card until he demanded that they cancel his account. In the old days, I once lost a card and they gave me a new one immediately. The change is jarring.More annoying is that the bank now has a policy that ids anyone making deposits into another person's account. Even if it's between two customers. They claim it's for security purposes but I don't fully believe that, especially when the deposits are small amounts. My Dad regularly gives me between $50 to $100 a month because my health issues make it very difficult if not impossible to provide for myself. He is so alienated by both the new policy and the attitude of the new employees that he stopped making deposits for me. Now I have to go there myself when my flare-ups aren't killing my back. I'm heavily considering leaving the bank over their bad attitude. They seemed insensitive to the fact that I have physical difficulty working as if my health issues are a moral failing.When I tried to speak to the manager about the level of rudeness, I couldn't reach her and I can't find anyone to talk to about the horrible customer service, nor about how no one helps me at the clerks counter because they would rather talk to each other. TD Bank is now a bank for banks, not for the customer.
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June 2023 by Stanley Zhang
I am traveling in China, and my cell phone carrier does not serve in this country. Failing to receive verification code, I can not log in TD Bank (Quincy branch, MA, US). I tried millions of times to cancel the text message verification service, but I can not get in touch with anyone.
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May 2022 by Robert Beaulieu
The staff is AWESOME. No matter how short staffed they are, it never changes their people skills. You leave feeling like family ☺️☺️
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April 2021 by Lee T.
Very nice people I gave me a file folder for the paperwork..... This is the one on the Southern Artery across from the Stop & Shop! According to Yelp it doesn't exist I did a review on it probably like a month ago. They have very good seats with lumbar support*
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September 2020 by nagarajan ravikumar
Fantastic customer service! Maria is the best? she is so helpful and flexible
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September 2020 by Ali Efe
Not bad fast service.
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June 2020 by Bob S.
Amazing. Very good. In all ways the opposite of hancock street location. These at adams are wonderful. Very professional.
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February 2020 by Kimberly A.
Great place to do your banking. The staff is very friendly and I am always greeted right away the second I walk through the door. This location is very clean and well kept up. There is a good sized parking lot in the back of the building so parking is never a problem here. There is a even a restroom here which I don't often see at banks and it is a great convenience to have. Every transaction I have made here has always gone smoothly and the bank tellers are very efficient. I always enjoy coming here.
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February 2020 by Stanley Celestin
They simply don’t care . Those people are just robots
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January 2020 by Harry Sacks
This is the most incompetent TD Branch I’ve ever step foot in. Nobody knows what they’re doing. The average wait is about an hour.
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June 2019 by Steve Mas
The TD Branch located at Adams St in Quincy Ma. Is by far my worst business experience ever encountered at a TD Bank Branch. Reminder, TD Bank has a catchphrase as AMERICA'S MOST CONVENIENT BANK, (JUST NOT AT THIS BRANCH).
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July 2018 by DeÀndre Joseph
Worst bank. They were telling me to put my phone down and accusing me of many different things. It is not the bank to visit. They are extremely disrespectful and unprofessional.
