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October 2024 by Kathleen Seero
The best place for tires. Like I walked into my own family dinner! They were great. I won’t go anywhere else!
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October 2024 by Prototype-X
Very satisfied customer service
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August 2024 by Vern Wesley
I was not expecting to have my expectations met today for a walk-in slow leaking tire repair. Full disclosure: I called the Sullivan shop by the South Shore Plaza and wasn't impressed with their answers to my questions or their general attitude. I thought there was a shop closer to me in Quincy Center, so I drove there instead without calling first. The answers were the same but with much more kindness and understanding. It was around 9:30 am and I needed to have my car by 4 pm to which they said leave it with us and we'll see what we can do. I got a call close to 3:30 pm telling me it would be done by the time I got there. And it was. I was TOTALLY shocked when he told me he was doing his good deed for the day and charged me nothing. SULLIVAN IS NOW AT THE TOP OF MY LIST FOR TIRE REPAIRS!!!
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June 2024 by Donna Mcinerny
Great work but expensive
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April 2024 by Jay
Great customer services, got some tires. Had a valve stem issue a week later. They got me in asap & fixed the issue!
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April 2024 by Jackie Hincapie
I have never had a bad experience at this Sullivan Tire location! As a woman who doesn't know much about cars, I've gotten used to being patronized or upsold on things for things as simple as routine maintenance. This has never been the case at the Quincy Sullivan Tire location. I've worked with John several times over the last couple of years and he has always been super helpful and genuinely friendly. He explains everything clearly and often helps me prioritize repairs and maintenance to fit my limited budget. I used to feel a ton of anxiety anytime I had something going on with my car, but John and the rest of the team at this location have made every interaction as painless as possible. I cannot recommend them enough!
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April 2024 by Shant Davidian
This place is extremely unprofessional and untrustworthy. I dropped my car off to have three tires installed. The next day they told me to come around noon to pick up my vehicle. I arrive to pick up my vehicle and they told me last minute that they had snapped my eccentric bolt and needed to purchase a new one from the dealership. I needed to wait another 4 and 1/2 hours to pick the vehicle. I walked back home in the rain.Once I received my vehicle, I got the bill. On the phone they quoted me $50 per tire to be installed if I brought my own, but when I got the bill it was $60. When they offered me an alignment, which they said would cost $149. When I got the bill it was $163 and change. They increased the price of the services to make up for the bolt.I complained that the delay cost me the day and the man got extremely defensive, irate, and upset. I complained about the upcharges, the worker became silent. I paid them and left. Upon entering my vehicle, my drivers seat was leaned all the way back into the headrest of the backseat, grease on my steering wheel. Just extremely unprofessional behavior.I called customer service to complain and never got a call back from the district manager as customer service told me they would.I do not recommend you bring your car to this location. It's not worth the problems...
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April 2024 by Owen McGonagle
I could not be any happier with my experience at Sullivan Tire. John was the most polite, friendly, and professional auto mechanic I have ever had the pleasure to meet today. John was very thorough in accessing my cars situation - and got my car fixed and ready for same day pickup. Sullivan tire will be my place for all my cars moving forward.
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April 2024 by k
Was able to get a quote for what I needed the same day and got my car fixed up that same week. Prices were the same as everywhere else I checked. However, the staff was friendly, and drop-off/pick-up was easy.
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March 2024 by Mikhail Fevralev
Disrespectful behavior.
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March 2024 by Kimberly
Was able to get a quote for what I needed the same day and got my car fixed up that same week. Prices were the same as everywhere else I checked. However, the staff was friendly, and drop-off/pick-up was easy.
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March 2024 by Julio Ricardo Varela
The Quincy team is always reliable. They also have a positive attitude that makes the customer feel nice.
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March 2024 by Mary Ann Polad
Thank you to the Sullivan tire team for their great service to my mother and her 2005 Camry.
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January 2024 by Terrence Manning
I found the staff to be extremely friendly and helpful. The work was done in a timely manner and it was of high quality. Five stars all the way!
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January 2024 by Eleanor Rafuse
Wonderful all the way around. Great customer service …
