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October 2024 by Danielle Palmer Holistic Esthetician
I can't say enough about the service department at this dealership. They kept in touch and were able to get my warranty work done incredibly fast. We spoke to the sales team on pick-up and they were all so friendly and helpful, even though I wasn't ready to purchase a new vehicle. We're on our 4th Hyundai. I will definitely visit Quirk 1st, when I'm ready to buy my next one. I felt like they actually cared about my experience.
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October 2024 by Kaitlin Shea
My experience at Quirk Hyundai was nothing short of amazing. I had been to several other dealerships on my hunt for a car and none can even compare. I worked with Carlos, in sales, and he was exceptional. He was professional and kind. His knowledge of all of the different Hyundai vehicles was impressive. He listened to all of my feedback based on the two cars I had asked to test drive and used what I had said to pick out the exact perfect SUV for me. I absolutely love it. Kenny in finance was also fabulous. He completed all of my paperwork in a timely fashion and was great with communicating with me. I am so happy with my decision to go to Quirk and would recommend it to everyone.
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October 2024 by max Rony
Hi, I bought a gasket cover for 2013 hyndai. I tried to return the item in its original condition and packaging unopened. I have been told items cannot be returned. It cost me $60.00 dollars.
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October 2024 by Liz Brothers
I cannot say enough great things about the Hyundai sales associates at Quirk Hyundai. I worked with Matt and Kenny Anderson and the level of professionalism, flexibility, and ease of working was top notch. I shopped around before going to Quirk Hyundai, and I continue to be extremely impressed. I went with my husband because he was looking at Jeeps at Quirk and we decided for the heck of it to look at the Palisade. Matt and Kenny are not only great at their jobs, but they are really nice guys too! I traded in my 2022 Nissan Pathfinder, which I had to put brakes on it at 27,000 miles. I am extremely impressed with the vehicle and the service! I would highly recommend Matt & Kenny at Quirk Hyundai without hesitation. I was also in and out of the dealership in less than 4 hours for the entire trade in/new car shopping process! I am excited to be a Quirk Hyundai customer for a long time! I was extremely satisfied and you will not be disappointed!
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October 2024 by Julie
They suck !!!!! My lil sister has a 2023 an RATS ATE THE WIRING Because they Like THE SOYBEAN THAT WAs covering wires which Rats are Attracted to!!!!! So over 12.000 $ to fix an over a month 2 give it back . I I swear they make them like that on purpose cause look how how much $:2 get it fixed, smfh ???♀️?
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October 2024 by Stacey Terry
Necessary evil for service in the area. We’ve had several inconvenient visits throughout roughly 3 years.
We bought our car certified pre-owned at another dealer, but in excellent condition. After a period of time we noticed that the rims were beginning to peel and the chrome colored wraps on the door handles were beginning to bubble. They said they’d submit warranty claims on both, but they only did the tires. First they told us the rims would be replaced. Then they back tracked and said that before exploring that option have them painted instead. This would have been fine if the vendor they used had any attention to detail and cared about the quality of their work as they literally just painted over the rims and didn’t smooth out the peel marks (ladies, imagine painting over a chipped manicure). We reminded them about the claim for the door handles but they still never did it. We had to pursue it all over again a while later when we got around to it. We arrived at the appointment for them to replace them and they ordered THE WRONG COLOR. We told them we had a hard deadline to replace them because we were moving out of state. They never contacted us (also a pattern, you need to constantly keep on top of them) and they ended up getting the replacements after we moved. We asked them to mail them to the local dealer where we now live and after waiting another 1-2 weeks for a response, they said they can’t because the dealer processing the claim has to do the replacement. So now we have to go through this process all over again - appointment to check submit the claim, wait for parts to be ordered and another appointment to get them replaced.
On another visit we received a quote to replace our breaks/routers….it was about twice as much as anywhere else. Apparently they have a flat rate quote for all vehicles regardless of model/parts.
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October 2024 by Gellisa Zheng
?BUYER ALERT- ?They LIED about the pricing to get you accept the deal. Then pretended that there is a ‘miscommunication’ of the retail price and the out the door pricing. They knew what they are doing because the final ‘deal’ they offered is higher than the deal they gave me when I was first in store if that is real miscommunication. If you want to work with a dishonest dealer, this is the place to go and get tricked. ???
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October 2024 by Poet Da'Stoner
Service was great specially from David who excited expectations
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October 2024 by Quee Fueee
David is a great professional to work with. Very thorough and understanding. I would recommend
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October 2024 by Marsha McAuslan
In August our car had a mechanical failure due to a faulty engine. Without an appointment my husband drove to Quirk Hyundai on his way in to work. Without hesitation they helped him out and solved our months long problem which couldn't be resolved with another dealership. The staff here was courteous & treated us with respect during this situation. We want to sincerely thank the service department for all you did for us.
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October 2024 by Terry Barnett
Just charging my Kia Niro rental car. Perfect.
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October 2024 by Jim Petosa
Terrific customer service, sales people, product. Highly recommend!
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October 2024 by jibaro jibaro
Sunday, 6 October 24
This morning my wife and I went to Quirk Hyundai in Braintree to look for a new car. We spoke to a salesman and told him what
we were interested in. He took my license and the keys to my car and disappeared for about 20 minutes. He said that he was going to get a car to take on a test drive and also have someone value our trade in. Then I was watching out the window and nobody went near my car and I told another salesman that I wanted my car keys back. All of a sudden my wife and I were surrounded by a group of thugs that call themselves salesmen and one of them was trying to intimidate us and was loudly saying have a good day sir over and over again. I feel that if the rude, goons that call themselves salesmen act like this when they are trying to make a sale, then how will they act if you go back with a problem. Therefore, I would never purchase a car from your dealership. i think those whose good thing about this dealership got pay. am rather deal with animals and not those ignorant. Or i think they bet to see if they can screw someone day but about feeling treat like we felt today is not laughing matter
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October 2024 by Drew Cahill
I get to my car after work on 9/22 to find that my 7 month old Ioniq 6 will not open up with the key fob, nor via my Hyundai app. I call roadside assistance and they inform me that it sounds like my 12 volt had died. They send AAA out to recharge my 12 volt, but when he arrives to me, he lets me know that he has never worked on an Ioniq, and is unable to help me, as we cannot get into the car (when purchasing the vehicle, nobody made me aware that the manual key is separate from the key fob) to recharge the 12 volt. I call an Uber home, then give roadside assistance another call to let them know that the battery could not be recharged, as we couldn't open up the hood to access the battery. They let me know that I'll need to return to my vehicle because I need to be present when AAA loads it up on the flatbed to tow it to Hyundai in Braintree. So, just before midnight, I get back to my car and it is already being loaded onto the flatbed. I tell the guy from AAA that I was told I needed to be there for him, which he informs me is not true, so I call a third Uber and return home for the night and my car is towed to Quirk Hyundai.
I get to the dealership at 10 am the next morning and let one of the front desk staff at the service center know that my car had been towed the night before. He and I walk out to my vehicle, to confirm its location on the lot, and he lets me know that he will update me in a little bit. I take a seat and wait for almost two hours before getting a notification (at 11:52 am) that my car has officially been opened. I hear nothing by about 1:30 pm, so I ask the same front desk worker for an update. He tell me that there is a diagnostic test being run on the car and that he will have answers in about 10 to 15 minutes. I go back to my seat and wait.
At about 2:50, I still have not heard anything, so I left the dealership for a bit and let them know I will be returning in about 20 to 30 minutes - they take my number and say they will give me a call if they hear more information.I return back to the dealership and ask for another update. The same man I have been talking to tells me that they are putting together a quote for a 12 volt replacement, as they couldn't recharge it. He says that because I left something on in the vehicle, which drained the 12 volt, it would be my reasonability to pay for the replacement. I know for a fact that I did not leave anything on in my vehicle when I left it the night before, so I ask him to show me proof that something I did caused the issue with the 12 volt. I let him know that I have worked in the EV industry for a few years now and that I know what information is accessible when a diagnostic test is run on the car. He fumbles for words now and he tells me to have a seat and says he will update me in a little bit.
About an hour later, I go up to him again, looking for an update, and he lets me know that as a gesture of goodwill, they will cover the 12 volt replacement. A gesture of goodwill?? I called you out on your attempt to take advantage of a customer that you didn't know had knowledge of the EV service industry, then your story completely flips - that is not a "gesture of goodwill."
I sit back down and wait for my car to be done. Finally, the gentleman comes over to update me, for the first time in the almost 6 hours I waited at the service center, and tells me that a Tesla Model S key fob I keep in my vehicle (and have had in my vehicle for all 7 months of ownership) is the reason my 12 volt died. He said that the Tesla key fob was "tricking" my car into thinking that it should be awake when I am not in the vehicle. That is not how key fobs work and I even call my old coworker, a Tesla service center manager, who confirms that is false information. I bring this to the front desk's attention and they say that my options are to either blame the Model S key fob, or pay for the 12 volt myself.
Absolutely abysmal service all around. I was lied to multiple times and they
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October 2024 by Johnny Wyatt
I went in for an ignition for my wife's Elantra. Price was astronomical for such a small part but that's not the bad part. He told me the part is unavailable they don't even make it anymore.
