-
September 2023 by Robin M.
I had to bring my car into Ford because my back up camera was not working. Chris was amazing helping me get it fixed quickly. Very helpful! Thanks Chris Robin Masone
-
September 2023 by Ashley J.
I dropped my 2021 Bronco Sport off at Quirk Ford a month ago because it was making a horrible rattling noise. Anytime I would hit a bump it sounded like the bottom of the car was going to fall out. While dropping it off the man at the front desk asked if I had anything in the trunk to which I responded, yes a trunk organizer with some cleaning supplies and reusable grocery bags. The man at the desk explained that oftentimes people confuse a rattling noise with things in their trunk. I assured him it was definitely not my trunk organizer as I have had it for a while and the noise was new and worsening with time. Ford called me 4 days later saying nothing was wrong with my car and that it was because of the organizer in my trunk. I explained over the phone that there was no possible way that noise was due to the organizer in my trunk. Clearly the mechanics thought because I am a woman they could get away with brushing this off and said they "completely checked under the car and put it up on the lift and everything looked perfect". A week later I bring the car back and tell them I have been driving around with nothing in the trunk and the noise is still there, if not worse. They then (after speaking to my father because they would not take me seriously as a woman) told me that it was the shocks and they would replace them under warranty. I get a call back 4-5 days later saying that the shocks were replaced but the noise is still there (THE NOISE THEY SAID DID NOT EXIST AT FIRST AND WAS BEING CAUSED BY MY TRUNK ORGANIZER). Now they tell me that I have a dent in my muffler pipe (which they are now only just finding? After putting it on the lift and saying everything looked perfect) and it will cost $3,700 to replace the muffler. I said absolutely not and picked it up, sounding worse than it ever did before. I took the Bronco to a mechanic in Hanover who told me that the muffler itself is fine and that the pipe needed to be refitted and welded, which he did for $180 dollars and it sounds perfect now. Every person I encountered at this Ford dealership was either incompetent or trying to rip me off because I am a female. My family owns two 2021 Bronco Sports and we will never buy a Ford again.
-
June 2023 by T S.
2015, Ford F150 V6 echo boost. I would give this vehicle 0 stars if I could. the moonroof almost never worked rights after a year of use. now when it opens it snaps back and squeaks loudly when its closed. brought it in about 5 times for this. I gave up on getting it fixed so it stays closed. 3 years later the springs in the front seat broke which in turn broke the heating mechanism and now 8 years later it needs a new transmission which will run anywhere from 4 to 8k. oh and by the way, the rim chrome tires are pealing. not to mention the engine light and check wrench light has been on and off over the past 3 years. overall just an awful vehicle to purchase and this cost 40k when I bought it. this vehicle is the purest form of crap with 4 wheels.
-
June 2023 by Michael N.
After purchasing a car I wasn't fond of i found myself at quirk ford because they had a bronco on the lot i was very interested in! after a quick test drive i met with Chris and he made the process easy! very happy with my quirk experience!
-
April 2023 by Google user
What a joke. Respond to inquiry. Tell me part is in stock and to order online. Go to order online and keep getting errors. Call number is says to call and no one answers the phone and just keeps you on hold or just hangs up on you. Reach back out via email and then tell me they will reship my item. Like NO I’m trying to place an order in the first place. Then they say well then maybe we can’t ship to you then. You’re telling me you can’t ship to Wisconsins 3rd largest Ford dealership? I have choice words but this is a public forum
-
April 2023 by Phil Adams
What a joke. Respond to inquiry. Tell me part is in stock and to order online. Go to order online and keep getting errors. Call number is says to call and no one answers the phone and just keeps you on hold or just hangs up on you. Reach back out via email and then tell me they will reship my item. Like NO I’m trying to place an order in the first place. Then they say well then maybe we can’t ship to you then. You’re telling me you can’t ship to Wisconsins 3rd largest Ford dealership? I have choice words but this is a public forum
-
November 2022 by Febe G.
How this place got 4.5 stars is beyond me! My mother recently brought in her 2016 Escape recently for a recall. Soon after they took her car in for service, someone comes out and tells her she needs around $5,000 worth of work done. She said that last year, she already had the work done that was presented to her. The employee couldn't even look at her! Then, she sat down and a woman waiting for her car said to her that they just told her the same exact thing! I don't know what kind of stuff they're trying to pull, but she ended up bringing it to a local mechanic and she just needed her back brakes done- NOT $5,000 worth! DO NOT GO HERE. They do NOT work to save you money, and they do NOT work for you!!
-
September 2022 by Joanne S.
Disappointed of the the staff at this service location - Decided to try this Ford Dealer for help from the reviews - it seems the wonderful experiences others supposedly had was not so for us. Imagine after we all lived in a world shut down by Covid for 2 years - I would think there would be more support of one another - however in this Quincy location we were met with a staff that could careless and basically brushed us off foreigners that did not buy our vehicle from their dealership so we're not entitled to being serviced - - it's ok - I would imagine that when the manager who didn't want to been seen along with sidekick needs help one day that they come upon strangers that dismiss them as they did us - I am sure The Quirk dealerships did not come about with their lack of professionalism or better yet a sense of humanity. Peace be with you both - KARMA be with you always
-
August 2022 by Realdeal H.
I just needed a sticker for my car. They failed it because of a broken spring on the drivers side, claiming safety issues. I don't dispute that. It's not my area of expertise. But Service said the tokay would be $934.00 to get the sticker and that if I drove with a rejection sticker I could get pulled over and towed immediately if I didn't do it. Total liars because everyone knows you have 60 days on a rejection sticker. These dealerships prey off unsuspecting people.
-
August 2022 by Michael G.
On June 27, 2022 I brought my Explorer in for a clicking noise. The vehicle was at Quirk Ford until July 12, 2022. Upon driving the vehicle home I notice that the Explorer was all over the road. I called the service department back and made arrangements to bring the vehicle back the next day (07/13/2022)to be repair, as we were going to South Carolina the next day(07/14/2022). Fast forward one week and we are driving back home. I was in New York when upon applying the brakes, the vehicle took a hard left almost hitting the jersey barrier. Followed by multiple warning indicators. I was able to limp the vehicle off the Tappan Zee bridge. I inspected the vehicle and found that the left rear caliper had fallen off the caliper bracket and jammed into the wheel. Upon further inspection, I had found that the brake pad was missing and the bolts that attach the caliper to the bracket completely gone. This was the side that just had the left rear axle replaced. I was able to make a temporary repair to limp the vehicle home. I called Ford roadside to make arrangement to have it towed it back to Quirk Ford. I called the service department on Monday and asked to speak with a service manager, I was told he was busy and would call me back. I waited but never got a return call, so I followed my vehicle to Quirk. Went into the service and spoke with a service advisor and asked again to speak with the manager. They had me wait in the waiting room for over 30+ minutes before I had to reenter and asked again for the manager. I was finally helped by the assistant manager, Josh. The first 2 things I said to him were 1.) You never called me back and 2.) you made me wait. I was pretty mad at this point because I felt that my incident was not being taken seriously. I was told he was the only manager and that he was busy. I explained the situation of what happen to my vehicle. He brought it into the shop because he wanted to see it for "his own eyes". We agreed to what repairs it needed and I was given a rental. I was called on Friday that the vehicle was all set. Drove down to Quirk and found that the repairs that we had agreed were not done. Spoke with the service advisors and they said they would speak with Josh. The vehicle stayed until Saturday when they did the rest of the repairs. I had to call back on Saturday and Josh said it was his fault because he didn't relay the message. BS, he tried to be sneaky and get out as cheap as possible. Only put one side of new brake pads. They DON'T care about your life. I honestly felt that I was a bother to them. Their mistake almost killed my family. This is my wife's vehicle, I feel had she been driving that the outcome might have been different. They couldn't be bothered by what I had to say. They just YES me to death just to get me out of there hair. We agreed to repairs and I had to fight to get it fixed. I called today (08/01/2022)for the receipt and still nothing. My vehicle is ceramic coated as well as the wheels and calipers. I am trying to get reimbursed for this and once again its no answer or I don't know. Do yourself the favor and find a better service department that will deliver a better product. They promise a lot and deliver nothing. How Josh is a manager is beyond me. He tries to hide from the customer instead of dealing with it head on. I feel bad for the advisors because it seemed that they were covering for him because they know he's useless. I will say that they delivered the vehicle back to me and Josh said he would fuel up the Explorer but that didn't happen. Called again today (08/02/2022) and asked to speak with Josh. The service advisor said he couldn't find him but he would call me back. I never received a call back.
-
July 2022 by Paul G.
I called service today asked for a manager I was told there wasn't one on duty. So I spoke with the gentleman that answered the phone explained the problem with my F150 he was very nice and explained everything to me and told me the cost on top of the warranty work that I should pay. I agreed. He asked me To hold came back and told me the manager said they are not taking new customers. I am so glad they are so busy they can not take new customers. For warranty work. Just want to let everyone know if they're looking for a new dealership for service work quirk ford is not the place!
-
May 2022 by Casey D.
I just bought a 2022 Ford Maverick from Quirk this week. I ordered this car 8 months ago, at a certain price point. A month ago, I got my sticker price from Ford, and the MSRP matched what I had agreed upon 8 months prior. Quirk Ford made sure I got that price for the truck I waited so long for. I'd like to say that the people at Quirk Ford, especially Chris, left a great impression in the end. As one does, I went into the interaction on the defensive, and unsure of what I could get or what I deserved. After some back and forth, the MSRP was honored and everything was done with a very human and understanding touch. I'll be returning to Quirk Ford in the future. An awesome added touch at this dealership: they employ high school kids to run errands and help with test drives. The kid who helped me couldn't have been kinder, and it was cool that he was learning some useful life skills.
-
March 2022 by Rúben Macedo
Less then 200 miles later and the wheel bearings were toast. Technician #29755 clearly doesnt know how to work on older trucks with greasable wheel bearings. The manager said sorry there's no warranty, its only been 200 MILES. SMH
-
February 2022 by Nathan Nasser
Dishonest, untrustworthy, liers they are, told me on my trade what they will give and completely try to rob me of 1/2 the worth they said when called back few days later. This ford dealer is garbage.
-
February 2022 by Michelle M.
June 10th, 2021 @ approximately 8:00 am, I brought my 2015 Lincoln MKC (which I purchased at Quirk Ford a few years ago) in to your Quirk Ford Service Center @ 540 Southern Artery (where I have been having it serviced since purchase) to get an inspection sticker. All appeared to have gone well, a gentleman came to tell me my car was all set and was settling up my bill when he mentioned that in my previous last three Customer Satisfaction surveys I had given them poor reviews and said "we can't seem to please you". - I thought he was being cheeky and I said well not this time "all was great and they were very quick" - he then proceeded to tell me that I should have my vehicle serviced someplace else - I may have said something like "really" or "seriously" and he said yes, I'm serious. I left your dealership feeling extremely uncomfortable and am now annoyed, as I don't understand why giving my opinion on a survey would warrant such a conversation. Surveys (of which I have created many in my professional career) are used to gather information and make corrections / adjustments to how things are done based on that information, not to chastise or condemn or banish. My experience with other dealerships had been the exact opposite of what I experienced at your dealership/service center. My previous car was a Lexus so I had been going to Herb Chambers and my expectations may have been higher but customer service is customer service ... having technicians use caution so that no grease gets on the steering wheel, seats, doors, etc. ... offering consistent information ... accurate wait times ... etc. Personally, this won't be much of a hardship as there are dealerships and service centers on just about every corner these days, but the fact still remains that your Quirk Ford in Quincy is subpar when it comes to customer service and that is even more evident now than it was before.
