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June 2024 by Jyothsna Luckshetty
Horrible staff, that can't clarify how long their processes will take and instead blame the patient and say "it depends on how long the patient will take" while I'm sitting and waiting for them to finish the paperwork right in front of me and they still can't give me an estimate of how long that would take. Horrible service - this can't be health"care"
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May 2024 by Michael Malicia
Great service, highly recommend. I have the choice to have these services performed at my doctor's office and I choose Quest!
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May 2024 by Camryn Williams
Bloodwork was quick and easy. The ladies in there were great and very hardworking. The only downside was the wait time while already having a scheduled appointment.
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May 2024 by annie tang
This place is ghetto. Everyone is rude. I have to come here only cause my job requires me too, if I could choose somewhere else I would. No one greets you. No one assists you. They’re too busy socializing amongst themselves. Didn’t know they get paid for just talking amongst each other. HR should check on that. When they do talk to you it’s all attitude and just very rude.
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May 2024 by brittany D
Quick and super easy to schedule. Every one was really nice and there were no issues.
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May 2024 by MassMobile Phlebservices
Currently here in office and it's says they open at 8am. Yet, for some reason, I am still here sitting in the waiting area while all of about 4 staff members are in the back talking amongst each other. There are 3 people in the lobby still awaiting assistance. I'm curious about who the manager is for this location and that they have no urgency to serve us.
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May 2024 by David Venuti
quick and easy
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May 2024 by Rafael A pimentel andujar
It was a very good experience since my arrival. They have plenty of parking space and it's free. the LAB is on the first floor. When you walk in everything was very clean and very hygienic. the staff were very professional and friendly. It was my first visit and they took the time to explain the entire process to me and Even though they had to explain the entire process, it was very quick I would definitely recommend them to everyone I know.
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April 2024 by Emre Kose
Great staff. Awful waiting time.
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March 2024 by LR
Staff is obviously overworked and harangued. That is a reflection on Quest, not them, but when your doctor refers you what can you do. Wheelchairs can fit but there's no place to wait that is out of the way, so I waited in the hall. Further, Quest's bathroom isn't wheelchair accessible. So if you aren't able to get yourself to the public restroom and back with your pee cup without spilling it, you'd better bring help because those employees do not have time. By the way, using the public restroom involves remembering a PIN and pushing buttons to release the lock on the door to even get inside.
Building management has illegal signage claiming that service dogs are only welcome if they wear muzzles. So the building owners will be getting a letter citing the local, state and federal laws that are easily googled and written in plain language.
All in all, avoid this location if you can if you are a wheelchair user. Many of these problems stem from building management and the Quest corporate office. Profiteers ruin medical care for practitioners and patients both.
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February 2024 by Jason Wang
Fast efficient and professional. I recommend only going with an appointment. Dont walk in
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January 2024 by James Morrissey
I had a great experience this morning at Quest Diagnostics in Quincy. The experienced staff there are extremely knowledgeable, professional, accommodating and helpful, especially around the technical check-in and scheduling aspects. That Lab is obviously busy, but having that level of experience in the Nursing Staff is key, especially with the general public, which is not the easiest to deal with. Thank you again for the nice Customer experience! Anywho, Happy Holidays!
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November 2023 by Scarlet I.
They don't answer phone calls it's just automated calls so don't bother call, find other lab is better
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September 2023 by LIFE WITH LANCE
The short white woman with the glasses that sits closest to the entry door is rude. The facility states that walk ins are welcome when in actual, they do NOT take walk ins. There isn't any disclaimers that say you need a PHYSICAL form of lab requests in order for the phlebotomists to actually draw blood. They also say if you don't have the physical paper work, you are allowed to fax copies over. What justice does it do US patients to fax paper work over when it takes OVER an hour for the facility to receive the documents while us patients are ONLY given a 10 minute grace period before the appointment is canceled?? I was turned away the first day for being late but they allegedly welcome walk-ins. The second day, THEIR system didn't receive my faxed documents in time and my appointment time ran out. This place sucks. Throw the whole staff away. Every patient was leaving with an attitude because of the absence attentiveness from the workers.
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August 2023 by Raffan Imam
Bad customer service /behavior - don’t recommend this location.
