Meineke Car Care Center in Quincy, Massachusetts, offers a wide range of auto repair services including state inspection, oil changes, tire repair and installation, wheel alignment, brake repair, muffler and exhaust repair, AC repair, and radiator repair. The mechanics are qualified and very good at their job. Many customers report a great customer experience with friendly service, detailed updates on the repair process, and not being pushed into unnecessary work. The service is easy to schedule, and some repairs, like diagnostics and AC fixes, can be completed within the same day, getting customers back on the road quickly. An oil change also includes a tire rotation at the same cost, which can be done in about half an hour. However, experiences can vary. Some customers report spending more than anticipated or facing longer wait times than initially quoted, sometimes up to a week, particularly when waiting for parts. In certain instances, communication has been lacking, with the work done not fully explained and other requested issues not addressed, leaving customers without a full resolution. While the mechanical work is generally considered superior, the customer service interaction can sometimes feel impersonal and without compassion, leading to an unpleasant experience for some. Overall, the center provides excellent auto repair services, though the customer service experience may not always match the quality of the mechanical work.
