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December 2024 by Theresa Roberts silver
We had our Christian Xmas Brunch there.It was really good.The staff is wonderful and the food is good
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December 2024 by Lisa
Dec-2024 Annual Fred Astaire Dance Studios ballroom competition: Service by Front Desk & Banquet staff this year was wonderful! Nice rooms on 7th floor too. Thank you!
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December 2024 by Christopher Baring
Garage is a bad layout and very unappealing, also not connected to hotel by tunnell so you have to brave bad weather to get there.
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December 2024 by Ishtiaque Rabbani
Attended a wedding reception, excellent location and impressive place to be!!!
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December 2024 by Soiree District
I can’t thank Vanessa, one of the managers at this Marriott, enough for the incredible kindness she showed me during my recent stay. As I was getting ready to leave, I discovered my car wouldn’t start. To make matters worse, it was pouring rain—absolutely coming down in sheets—and people were rushing to stay dry, understandably focused on their own day. I felt stranded and invisible as others hurried past.
Then Vanessa stepped in. Without hesitation and with an umbrella in hand, she came over to check on me. She didn’t know me, nor my status as a Titanium Elite member, but she treated me like a VIP from the moment she saw I needed help. She genuinely listened and offered her assistance, staying with me through the worst of the rain while helping me get my car situation sorted out.
It’s rare to find such compassion and commitment in the middle of a busy workday, especially from someone in her position, but Vanessa went above and beyond. Her kindness made me feel seen and valued, and it’s an experience I won’t forget. Thank you, Vanessa, for embodying what true hospitality should be. This level of care is why I’ll continue to choose Marriott. This is one of the hotels I frequent (top 50 guest)
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December 2024 by Joseph Lundin
Service and people are awesome!!! Great experience
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December 2024 by Helen Gagnon
Rooms: Room was fine but was only cleaned 2x and we stayed 8 nights!!!
Nearby activities: Pool and workout room
Shuttle to shopping
Safety: Security good
Parking was a problem no valet
Walkability: No need car or shuttle
Food & drinks: Breakfast was good
Limited lunch and dinner items.
Noteworthy details: Breakfast buffet was great and service was excellent 👌
Front desk was polite and helpful.
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December 2024 by b
As an elite ambassador everything has been great so far. Although I expected more from this property, they have now added in key cards to access elevators. If my wife or sister arrives in at 1am I now have to get up out of bed and let them in. 🤦🏼 very frustrating not sure why this is a new thing, it was never a thing until recently. Don’t expect great food from here it’s alright.
J
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December 2024 by Chris “Finn” Hutchinson
Probably one of the most uncomfortable experiences I’ve had at a Marriott, and I have the highest status that you can get with their company. I stayed on points and was upgraded into a nice room or so I thought. It had two showers one the temperature blend cartridge didn’t work right at all and the other shower, not only didn’t have functional lights in the bathroom, but also leaked into the living room soaking my clothes and when I tried to call the front desk, the phone itself was not functional. Upon check, I told the front desk about all the issues and I was assured that I’ll be refunded all of my points, but I still had to call back and fight with management later who seemed incredibly impatient with me that I had to recount all of this information to them for a second time. I will not go back here. At this point, I’m just hopeful to actually get the points back.
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December 2024 by Ms. Teacher
Disappointing Experience at Marriott—Once a Go-To, Now a Letdown- We recently flew into Logan and stayed at this Marriott property this week for several nights, returning after a positive experience months ago, primarily because it offered one of the few remaining concierge lounges in the area. Unfortunately, this visit was a stark reminder that even loyal guests can be let down when a property fails to maintain its standards.
The concierge lounge, once a highlight of this Marriott, has unfortunately fallen into disarray. The space is great, with fantastic views and potential, but it is severely underwhelming in terms of service and offerings. When we arrived in the evening, the food options were pitiful at best. On the first night, there were meat potstickers and half a dish of salsa. The vegetarian offerings? Non-existent. By the time we arrived, the potstickers had already run out, and there were no replacements, leaving several guests—including myself—hungry and frustrated. Night two offered even less: five dumplings left for a crowd of over a dozen guests, and by the time the rush died down, there were no refills. Not enough deserts, either. The food offerings were minimal to the point of embarrassment, with no simple snacks like crackers, chips, or even fruit to help tide guests over.
It wasn’t just the lack of food—it was the lack of care. The server, who has been there for decades, was clearly trying her best but was visibly frustrated by the lack of support. Guests were repeatedly calling the front desk, begging for someone to address the situation, but it was clear management wasn’t concerned. The lounge experience has deteriorated to the point where it’s not even worth using your time.
The parking situation was equally frustrating. The fee has increased from $15 to $18, but the real problem came when our car’s front bumper was smashed by another vehicle, which fled the scene. Marriott was completely unhelpful in addressing the issue. There are no cameras, no patrols, and no accountability for the damage. The parking lot was overcrowded due to a large convention, with cars crammed in every possible space. Parking at your own $18 a night risk would be an understatement. While the concierge lounge was the most glaring issue, the condition of the rooms was equally disappointing. Our room was dated, with peeling paint and a general sense of neglect. The fridge didn’t work, and despite a promise from the front desk to send an engineer, no one ever came during our three-day stay. We also had no hair dryer in the room, and the ice machines on our floor (which have been broken for months) still weren’t functioning. The front desk was unsympathetic to these issues, and the overall response to problems was lackluster at best. Service was also a major letdown. As a Titanium Elite member, I’ve come to expect certain benefits, such as acknowledgment of my status and a welcome gift. Neither of these was offered. I also requested extra towels and trash bags for our room, as the bins were unsanitary and smelled bad. Apparently, the hotel no longer provides these basics, which is hard to understand in a property of this size. We also faced issues with something as simple as getting water. When I asked for a bottle, I was told the hotel no longer provided them. Instead, I was directed to purchase one at the bar—but, in a bizarre twist, the front desk employee couldn’t process the sale because he didn’t have access to cash or a cash drawer. In a huge Marriott hotel, no access to cash at the front desk is beyond confusing.
It’s truly a shame because this property has the potential to be a great hotel, but it’s clear that the management and maintenance are severely lacking. From the subpar concierge lounge to the neglect of room amenities and the parking debacle, Marriott has failed to live up to its brand promise. The service here is nonchalant, and the focus on guest satisfaction appears to be nonexistent.
Food & drinks: Restaurant downstairs.
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December 2024 by Splash Thompzon
Awesome people 😎
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December 2024 by Sarah Alcober
The room was nice but wasn’t cleaned thoroughly. There was leftover hair on the shampoo and conditioner bottles and the carpets were very dirty that my socks were black. The bed sheets had somewhat hair on them too from the guest before. Also, the staff wasn’t pleasant at the Front Desk when we checked in, which was surprising for a Marriott. The parking was the biggest issue because there was a gala. As a hotel guest who is paying for the room/tax and self parking, I should be able to park closer to the hotel and not down the hill. It was impossible to find parking overnight. I really wanted to like this hotel because it was better than others but the experience was not great for the price I paid.
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December 2024 by 정연우
Not a bad place to stay, and they also have a shuttle to Southshore Plaza. Wi-Fi in rooms is only available for a fee, and it costs 12-15 won per day.
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November 2024 by Mathieu Hercyk
A good option in the neighborhood
Good space room
Parking space
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November 2024 by Shailender Singh
Noteworthy details: Gym and pool are actually usable.
