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March 2024 by gustavo bagarolo
The customers do not support self check out, We support employees having their jobs.You can keep your five bucks!!Also, Take those people trying to sell us stuff Out of our way.Thank you and good night
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March 2024 by Well Macarubbo
We shopped on March 04 at 2:45PM. We used the self-check out (Reg 40 / Tran: 8847). The POS flagged for assistance on one of the items. We got to complete our transaction but couldn't finish the payment until the POS assistance was resolved. For more than 5 minutes, no one assisted us DESPITE there were 3 female staff at the supervisor's area chatting. Eventually, the male Front Lead tending the online orders assisted us. I approached the 3 female staff who were still chatting and took their names. I went to the customer service and complained that we were not assisted by the 3 female staff "chatting only". I told them one was a Front Lead. The customer service called the Front Lead. When the female Front Lead came, I told the customer service in the presence of the Front Lead that they should be paying attention to the customers instead of chatting. The female Front Lead denied that she was chatting and said that they did not see there was an assistance needed. Naturally, how could they see if customers need assistance when they keeps on giggling and chatting. Instead of apologizing for missing to assist a customer, the female Front Lead arrogantly argued with the customer. In the first place, she should NOT prevent the staff from doing their jobs by chatting with them as a Front Lead. As a Front Lead, she should encourage the staff to be productive and NOT idle. Cielo (Customer Service Manager) had to pull the Front Lead away as she was aggressively answering back. The Front Lead's name is ELENA. Obviously, she is new in the store. This is our first experience to see a LAZY and UNPROFESSIONAL staff in BJ's. Either she should be trained properly or be put in the back of the warehouse where she cannot be around customers. She has very POOR customer service skills. This was raised to the BJ's Member Care associate Tessa. Tessa just sat on the issue and made ping-pong emails with no real action taken. I doubt if the issue was sent to the Club Manager's attention, Jose Serrano.
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February 2024 by Kimberly
This BJs is located in a great location for anyone living in the South Shore (in Quincy specifically). The parking lot is large, but sometimes there are carts taking up spots because people can’t be bothered to return them properly.The place is usually well stocked, but certain things such as yogurt can sell out later in the day. There is also usually a big rush whenever there is a storm coming. When this happens, the lines can go as far back as to the back of the store, but they move pretty quickly. Free samples on Sundays.Be wary of the people who try to market things to you at the entrance.
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January 2024 by Aretha Gilmore
BJ’s should do better by picking reliable delivery service providers! DoorDash is definitely NOT RELIABLE! I am one to give any organization the benefit of the doubt, but this has happened on more than one occasion. I think BJ’s uses multiple delivery services so it’s only the DoorDash Service that’s BAD! BJ’s I Love your club, but PLEASE DO SOMETHING ABOUT THIS!
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December 2023 by John Smith
It has become extremely annoying that you can't walk into any of these stores without being harassed by sales people for utilities and cell phone carriers. A lot of them don't understand the word no and will stand in front of you to block your way. I've had the same person harass me multiple times in the same visit. It's not just this location, it's all of them because I've tried different stores to try and avoid them. Not shopping here again.
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December 2023 by Jaki Gregg
Just saw another review about the people trying to sell gas and cell phone service and I completely agree. I have stopped shopping there because of this.
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October 2023 by Robert Ambroise
I gotta say this BJ’s is the best I’ve ever been to they have a lot of stuff and the membership is pretty cool definitely recommend this place.
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September 2023 by khalil makhloufi
The bakery recently became very bad, everything undercooked, I think it’s time to switch to Cosco
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August 2023 by Mike Megley
Small store with only self service check out. If I wanted to work here I would get a job here. But I don’t so I left.
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July 2023 by tanya risis
The issue must to be resolved ASAP!!!!The workers from the dali department MUST to be fired and replaced. The worker refused to serve customers telling that he is on his break. It is 5:24 pm now. When I ask for a help at the courtesy desk they could help me. The back of the store is dirty and sanitation department will be called!!!!
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July 2023 by Silvia Augustinova
My online order for 120 USD that I placed at 11am to arrive within 2 hours, was scheduled to arrive at 4.15pm. Even though they said "delivered", I never got it. We tried to call them, did not manage to get through to a person.
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July 2023 by Scottbrian Kelly
Just want to go in and shop I for no reason want to be approached by people working for national grid that are walking around the store it is honestly so very annoying and inappropriate.
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June 2023 by David Taylor
This BJs is always stocked and have a good variety of foods. My only issue is the app and the lack of free shipping delivery services. I know that has nothing to do with this location specifically, but it's still a company policy. That's why i can't give it a 5. If I were to rank these paid membership stores, I would put Sam's Club 1st, BJs second, and Costco last.
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June 2023 by Karl Becker
Fantastic service! They’re helpful at the checkout, and helpful with the curbside pickup. Now that we have a baby it’s really helpful to just be able to drive up and wait for them to bring our order out.For people deciding between BJs and Costco like we were, we think if BJs is closer, it’s a no-brained to choose BJs. Here’s why:* The selection is great, and for some products it’s better than Costco* There are multiple brands I can get at BJs that Costco doesn’t have* The mobile app and curbside pickup work wonderfully at BJs, and Costco has no such thing* The website is as good as the mobile app, so I can shop on my laptop or phone equally wellWe didn’t know which one to choose, but the location convenience of BJs, and their superior online and pickup experience, has left us very happy with BJs.
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June 2023 by Katie McCormick
Always find what I need and the staff are helpful. Always stocked.
