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July 2024 by Liz Marie
I am placing this here so everyone is aware of the integrity of this company then I’m reporting them to the DOI and BBB. On June 3rd a client of Arbella insurance hit my car while parked at a supermarket and left the scene without reporting it. There was plenty of witnesses and the store had it on camera. The police were called. A police report was filed. The driver sideswiped the drivers side of my car taking out the drivers side mirror causing a safety violation if driven. The front tire has a slow leak now flat. It is going on 2 months and Arbella insurance is still refusing to pay for a rental car. I reach out to them at least once a week minimum and the insurance adjuster refuses to return my phone call and/or get on the phone to speak with me. Twice they escalated the claim. Once they called be back stating there is no police report or claim. Both lies. I also called and hit zero to speak to someone else. They said the adjuster is available to speak to me and then transfer me to his line. It would ring then go to voicemail. I work 2 full time jobs one job I travel, the other job I work with people that have an intellectual disability’s, my car is needed. There is a claim, a police report, witness’s and on the store’s camera and they are refusing to pay for my rental.
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July 2024 by Brad T
These people are the worst, find any other company
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April 2024 by Angela Lazo
I would give zero if possible. Terrible coverage, bad rates. And will increase your rate even if you have a clean record. It is an unreasonable increase!
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March 2024 by Nicole Milton
told me they would cover a rental car and i was charged $700 and they didn’t help me at all
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February 2024 by Nate Mac
I'd give 0 stars if I could. The company is simply the worst and attempt to rob you at every turn. When I signed up all I wanted was Auto Insurance, they went behind my back and added HOME Owners Insurance. I don't own a home. Why would I need it? And that is not the worst part, they added it behind my back and then want to charge me 89 USD to cancel it. Why pay/cancel something I never wanted. They have an act to not call back as well.
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January 2024 by Fatiana lobo
Arabella is one of the worst insurance companies in the US. I had it for two years, and mid January of 2024 I was contacted by the costumer service to let me know that my coverage would expire the very next day. I asked why I wasn’t notified ahead of time and they claimed that they sent me a non renewable letter on the mail. Same letter that I never heard off or had seen on my mail box. When I told the person speaking to me the facts, they told me that, “making sure that the mail was delivered wasn’t a part of their job”. Next, the same person tried to sell me a new policy for $600/month. I just hung up the phone.I honestly couldn’t believe that Arbella’s employees were getting paid just to deliver one of the most terrible costumer service to their costumers without even getting reported for their inhumane actions.As a costumer like many other Americans I praise respect and good code of conduct no matter to who or where I go. So, to the next Arbella’s employee who reads this review please show some respect to others and to the work that you perform before it becomes too late and you make your company loose all of its costumers.Thanks for the lessonBlessings to all
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January 2024 by Patrick Toomey
After ending my policy and canceling auto pay with them, Arbella withdrew over $500 from my bank account and is refusing to refund me. Pretty sure this is illegal. Will be contacting a lawyer and the local news.**Editing to say that I emailed Megan, the person who responds to these comments and encourages you to reach out to her, and she didn’t respond. Thanks for nothing Megan!
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January 2024 by Anali Mejia
Worst car insurance you could possibly have! Their customer service is awful, and the representatives are just rude and unhelpful. With a policy fully paid, they refuse to even cover any damages, even if you have full coverage. When filing a claim, they take weeks to investigate and give you zero updates on the process, just extremely poor service. This makes you feel like they don’t even care. Even in a snow accident they don’t bother to take into account that the accident was weather-related. They still said they needed to investigate 12 days after filing the claim! What were they looking for, the cure for cancer? I would not recommend this auto insurance to anyone, even if their monthly plan was $1. You’re basically donating money to their company because when it comes down to needing coverage, they are of no use at all! DO NOT WASTE YOUR MONEY WITH ARBELLA INSURANCE!!!! You’ll regret it.
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January 2024 by Remy Gonzalez
They got some rude people on the lines
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January 2024 by GrowN Mow
No good experience .Someone hit my truck on the middle of the road and they didn’t bother going against the company who hit me, made me pay for deductible and the autobody shop held my truck because Arbela wasn’t taking their calls.UpdateIts almost two year and not even a call back..
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January 2024 by Andrew O'Callaghan
They are the worse insurance company in this state. Canceled my policy and still got charged. They claim they never got a cancellation request when I watched my insurance agent send it 3 times. STAY AWAY FROM ARBELLA
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November 2023 by RICHARD DELGADO OWNER OF RD TRUCKING INC
I don’t know who’s run this company another idiot with a degree
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October 2023 by Sameer Mihyawi
Very bad service, and rude employees state insurance approved my claim, and they manipulated the policy immediately, in order not to return the money extra which I paid after the accident, I strongly don't recommend them!
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September 2023 by Katelyn Carty
I’ve been a loyal customer to Arbella for 12 years since I got my license when I turned 16 and after paying tens of thousands of dollars to this company I can no longer renew my plan because of 1 accident I got in this year. I talked to my agent and they basically told me to try Geico and there’s nothing they can do. So much for being a loyal customer for over 10 years! Clearly Arbella only cares about money and not the customers paying their salaries.
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September 2023 by Nosey
I've used Arbella for roughly 3 years now and I'm happy to be cancelling my subscription through them next month. Their poor quality service and general rude attitude towards customers makes them a terrible choice of a company when you need someone in your lane to help insure anything. It feels more like working directly against them at any given moment. If they are your lowest rate I'd say take it, but you should be looking for any other option as soon as you can. In my 3 years they have been able to find me exactly zero discounts or ways to lower my rate, and have in fact managed to raise it each year for no given reason! Each time I ask if there's anything I can work on to help lower my rate or help to move forward to help my rate, they give me non answers or are purposefully unhelpful with answers like "No... We're really sorry" followed by long uncomfortable pauses before they abruptly hang up. This isn't an ideal, or even a mediocre Insurance company, it's poor quality.
