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October 2024 by Sean Osborne
I would never recommend Xfinity to anyone. Their customer service is useless. They charged me for a whole year for a service that I never used nor did I authorize on my account. They were not willing to credit me for the charges. Every time I tried to speak with a manager they were not willing to connect me. Save yourself the hassle and go to a Verizon or AT&T. I wish I could given them 0 stars.
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September 2024 by William R Riley SR
Customer Service was extremely polite. The only problem I had was that it took forever to transfer my data to the new phone.
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August 2024 by Kim “3turds”
I had switched to TMobile a few months ago, but their internet was not working for me, I really didn't want to go back to xfinity due to pricing, but I got a decent price for internet for 2 years, no haggling, no trying to sell me things I didn't want. Christian was very helpful and professional. Got the router, plugged it in and it worked. So far so good. Thank you
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August 2024 by Richard Guerrera
They acknowledged poor phone and internet customer service. They admit to a large percentage of commercials. They disallow cherry picking a plan with content I want eliminating content I never view. They are deaf to my "Boomer" demographic. There is no escape from pricing collusion between providers, no competition.
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July 2024 by Maria Litchfield
It’s almost impossible to to talk to an agent or representative. They charged us again for a tv service we cancelled. Terrible terrible service. You have to go in person to solve the problem.
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July 2024 by Peter Mackin
Helpful, friendly staff! Full service
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July 2024 by kitsey midget
Not good.i decided to go with Dish. Sooo happy I did.
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June 2024 by Anne Dunlap
Great service
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June 2024 by Nigel Johnson
Was not a drop off as advertised. Waited in line to be told I was in the wrong place, and had to drive elsewhere.
Verizon, you are supposed to make customers happy, and that means treat them as individuals, not widgets.
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May 2024 by LAEL SMITH
Went through rigamarol with Comcast by phone, wait time on phone, testing and resetting all that I'd tried before. They say the box is old, bring it to Comcast and get a new one, it'll fix the problem. We take it and get a new one, they say; go plug it in, you're all set. Nope - we call Comcast again. Oh, now we have to wait for old box info to be transferred to new box. That'll be 24 hours. Why is it so difficult to inform a customer about what to expect from the beginning? We still don't know if this will fix our reception problems. We definitely need more competition in this market.
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May 2024 by Tom Pucci
I am writing to express my appreciation, for the attention we received from Steve Burgess (Retail Sales Consultant) at Comcast/Xfinity in Plymouth. Steve worked through typical lunch coverage, and spent a disproportionate amount of time with us, to review our cable & Wi-Fi needs. He also helped coordinate the transfer of two phones to Xfinity Mobile, highlighting all current offers and discounts. Not only did he help explain the cost benefits of switching to Xfinity, he matched our needs to appropriate new phones. We were never rushed or pressured. Steve is organized, friendly and skilled with his product knowledge.Two days later, we received our new phones and returned to the store to complete the transfer. This time, we met with Anthony (Retail Sales Consultant) who quickly explained to us what had to be done and worked through the final technical process. He and Steve are assets to Comcast and we thank both of them for their help!Tom PucciDuxbury
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March 2024 by Kristof Ketch
Very helpful in switching out a modem that stopped working for me.
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March 2024 by Alex Mota
Great customer service
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February 2024 by Aaron Stokes
Great service
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January 2024 by Kathy Norton
I think this is the worst over priced company ever,
