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February 2024 by Meredith Peterson
Great service, knowledgeable staff
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January 2024 by Kim Cunningham
Got a lot of help
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November 2023 by N. G.
The staff here are very helpful. I've used them for packaging, shipping, and notary services. The shop can get very busy sometimes and there can be a line.
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November 2023 by Peter Lincoln
If only I could award a ZERO... The entire staff: RUDE. The manager (Alexis Robert) provided nothing but a ROBOTIC answer to my issue. This location, although privately owned, is bringing down the entire UPS brand. You've been warned.
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October 2023 by Judy S
Rude. I went in to bring back my Grandsons coat. I usually do it at kohls and it’s always seemless. First I was told I have to pay for the label and a box ect. Kohls usually takes it no questions asked. Melissa said you have to email me your label ect. I’m looking at my phone thinking what is she talking about. Kinda squinting because I don’t have my reading glass. She proceeds to grab my phone from my hands and says “ Can’t you Read”. I was so upset. I told her customer service isn’t her thing because that was extremely rude. What if I couldn’t read??? Then because I made a comment about her lack of customer service she proceeded to tell me she wasn’t going to wait on me. What!!! The truth hurts I guess. She did end up finishing my return after practically throwing my change at me. I had to pick it up off the floor. She said oops I’m so sorry. She was not. I truly have never ever ever been treated like this. I felt like I was being punked. If I were her manager I would have a good talking to her. I mean I can’t be the only one!! Needless to say. I won’t be using this UPS store ever again. I have children who live out of state and send many packages throughout the year. But not from here. Not anymore. And yes Melissa I can read and I’m also a business owner who would fire you on the spot.
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October 2023 by Mason Sylvia
Literally the slowest and most inefficient UPS store I’ve ever been to. Three employees working and only one is helping customers when the line is out the door, and the one employee helping customers has the speed of a baby sloth. One employee was sorting mail and the other was fiddling with a tablet with a baby strapped to her in a carrier. Watched someone else storm out after being told they have to wait in line just to drop off a package with a prepaid UPS label already affixed. Which resulted in me being forced to wait in line for 20 minutes just to drop off a package and that is just absurd.Coming from someone who worked retail for seven years, when customers are in line, you stop whatever trivial task you’re doing and tend to the customers in your store. I don’t know who the manager is here, but they need to be removed and the associates need to undergo some serious customer service training. The only redeeming factor is the fact that they’re friendly, but I will never set foot in this store again.
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October 2023 by Todd Deluca
They should have a giant sign that says "We do not cater to UPS's business clients and do not provide the appropriate service to customers who spend over $10,000 a year with UPS". At least then I would know what I am in for. You can drop a package at a UPS drop box but not at that store. "I charge $2.00 to tape your little box," really? I can change my shipping company to Fedex. I would never treat one of my larger customers that way. Can you imagine? There is a significant break in the UPS go to market strategy v. building a quality and trusted brand. This is usually a problem with the franchise model-UPS has no control over policies or services levels, but they should.
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October 2023 by Earthjorm Wim
UPS delivers an Amazon package completely damaged, Amazon says to bring the package back to UPS for a refund, UPS charges me to tape the box back up after they are the ones who damaged it on delivery. Rude to me at the counter. I'm still confused.
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October 2023 by Bob Melvin
UPS delivers an Amazon package completely damaged, Amazon says to bring the package back to UPS for a refund, UPS charges me to tape the box back up after they are the ones who damaged it on delivery. Rude to me at the counter. I'm still confused.
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October 2023 by Plenty Sneakers
Nora was extremely helpful and provided above and beyond service
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September 2023 by Susan Heimbaugh-Brown
y love this store!!!
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September 2023 by Claire MacKinnon
Nice people very helpful.
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September 2023 by Lawrie M
Very good store with great staff. It was easy returns and they were very accommodating towards my needs.
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September 2023 by Jim Armstrong
Female counter girl Hostile towards men that's a fact Something up with that
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August 2023 by Jessie Alexander
This store needs new management Ed* was not helpful. They cannot create new labels there so don't ask. The store is a joke don't use ups
