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March 2024 by Heidi Conley-Dickson
Shayanne was amazing when I was getting my taxes done. Shayanne was very informative and helpful.Heidi Conley-Dickson
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May 2023 by Sarah
Best tax prep ever ☺️
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April 2023 by A V
One of the worst, dishonest, disingenuous companies I have had the displeasure of working with. I chose Jackson Hewitt based on the fact that they had a 50% off coupon. I made the appointment on 4/9 for the 4/11. Despite the website saying that returns start at a pittance I was told at the end of the appointment that the total for my very simply tax return was $450.00, which took about 45ish minutes for them to complete. They also conveniently said the coupon provided to me from the same website I made the reservation from was not valid. By then my information was submitted so I was beyond the point of no return but thought any company with decent customer service would rectify it after the fact. I called customer service, they passed me off the regional office and was told to speak with manager Michael M. The agent that answered wouldn't honor the coupon and would not transfer me to him.Edit: The number provided for any sort of resolution is the number I called initially. Is there a managers number I could contact who could help me?
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April 2023 by Amanda V.
One of the worst, dishonest, disingenuous companies I have had the displeasure of working with. I chose Jackson Hewitt based on the fact that they had a 50% off coupon. I made the appointment on 4/9 for the 4/11. Despite the website saying that returns start at a pittance I was told at the end of the appointment that the total for my very simply tax return was $450.00, which took about 45ish minutes for them to complete. They also conveniently said the coupon provided to me from the same website I made the reservation from was not valid. By then my information was submitted so I was beyond the point of no return but thought any company with decent customer service would rectify it after the fact. I called customer service, they passed me off the regional office and was told to speak with manager Michael M. The agent that answered wouldn't honor the coupon and would not transfer me to him.
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March 2023 by Stephanie Wallace
Keicia G was excellent, very knowledgeable and nice to work with
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March 2023 by Elena Pollard
Keicia Gonsalves thank you!!! You were focused,precise and caring! " In Jackson Hewitt you have a friend!" she told me with a smile and sincerity. Jackson Hewitt, you are fortunate to have such a dedicated employee! I hope to have her again next year!
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March 2023 by Sandy W.
I had an 11am appointment . But nobody was there. Called office they said she was running a little late. I waited 15 minutes and she finally arrived. However, then she tells me she doesn't have enough time to do my taxes. And also that she will have to make copies of all my paperwork when I had in fact booked for a sit down meeting. She further tells me it's going to cost $535 to do the taxes. she started sorting through my very well organized paperwork mixing everything up. And she told me I'd have to leave everything for her to work on later. I said that wasn't what I signed up for and to please just give me everything back because I was not going to use them.
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February 2023 by Kirill Bumin
Scheduled an appointment. Received multiple confirmations. Showed up to a closed door. Called the main number and told that online appointment booking portal doesn't sync with local offices. Rescheduled the appointment. Half way through the appointment, the tax preparer tells me she will not be able to finish before the end of the appointment. Asks me to come back the next day to sign and review. Assures me that everything will be prepared beforehand and she'll call me midday to update me. No call. Show up to appointment at 6 pm. Waited FOR AN ENTIRE HOUR WITH TWO CHILDREN UNDER 5 to be seen. Nothing was prepared. Ended up spending another 90 minutes with the tax preparer who was completely clueless and was on the phone with the manager the entire time, who seemed to be the one actually doing the tax return. And I'm expected to pay over $500 for such tax preparation?! I was given a $200 discount as consolation. Please, the service I got is not worth $30, much less $300.
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February 2023 by Jade Finley
Keicia did a great job I recommend her service.
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February 2023 by Penny
Had a good experience at Jackson HewittKeicia was amazing ?
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February 2023 by Susan M.
I have been trying to get a copy of my taxes which the girl said she sent them already but nothing is in the mail . And it only cost me $214.00 get that one do not go here you will be sorry you did
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April 2022 by Karen Harght
This was our first year using Jackson Hewitt and we were very pleased with the service. Communication and service are top notch. Selena Guzman is professional and communicates the process along the way. She always has a smile and makes filing your tax returns as pleasant a process as possible. We are looking forward to coming back in the future years.
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April 2022 by Susan Reimer
Selena Guzman was wonderful to work with, she is very knowledgeable, friendly and considerate. Selena put me at ease and made my first time experience with Jackson Hewitt easy. I will definitely recommend Selena and Jackson Hewitt and return next year.
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April 2022 by Paula Frado
I had Salina Guzman prepare my taxes this year. She provided professionalism, thorough and accurate information. She solved extensive issues for me, that others have not been able to do. Not only this, she did it all with kindness and compassion. Please give her the recognition she deserves for a job well done!
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April 2022 by Luke Tengren
Salena was 5 star.