The Verizon store in Pittsfield is a large store with everything customers could possibly need for mobile, 5G home internet, or business services. Reviews note the staff can be very helpful, courteous, and knowledgeable, helping with any issue. Many report a great experience and being highly satisfied. However, the store is described as a hit or miss, where service depends on who you get; staff can be either helpful or not. When very busy, service can be cut short, sometimes requiring a second visit due to insufficient staff. Despite this, customers stick with Verizon for its best nationwide coverage and convenient international plans, even if coverage in the Berkshires is not the best. The store offers online order pick-up, free 2-day shipping, and other conveniences.
Nick had great service, very quick & helpful highly recommend.
March 2026
Lucas was wonderful as he worked his magic on my new samsung tab 10 that I couldn't configure it with my other devices. Now it works seamlessly. Very patient as he met every need and explained what he did. I'm highly impressed.
February 2026
Juliet & a gentleman staff member were very helpful in explaining my bill. I am grateful to Verizon of Pittsfield, MA
