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October 2024 by Thomas Keeler
Horrible place to get internet. Even worse place to work. Store specialists provide incorrect information to customers intentionally, in order to boost commission sales. Reps will provide customers with Customer Service phone number in order to prevent having to deal with disappointed or upset customers. Definitely would recommend staying far away.
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October 2024 by Anthony H
Very clean store and organized inside the place. Unfortunately one of the customer service reps that works there is not very personable or friendly.
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September 2024 by Michael Leary
I have been in the GPS side of data and mobile telephony for 30 years. The local Representatives at these ISP and cable companies are rude and completely ignorant of what they offer the talent pool here is shallow in the twenties
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April 2024 by David Cookson
They helped my elderly father when he lost his phone, and they also found him a discount to boot. I was happy with the patience they showed to us. Aaron was very helpful.
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April 2024 by Bonnie Farinon
Been to this store 3 times. The manager walks around chatting with people and waits on no one. I'm sure she could handle equipment exchanges. Instead of people sitting for hours while the other reps spend 30-45 min with each customer. What a joke! Hire an actual WORKING MANAGER!
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April 2024 by Dillynn Oberholtzer
Never been in it but my mom's a spectrum costumer
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January 2024 by J. G.
THESE GUYS ARE ABSOLUTE THIEVES. I REQUESTED TO CANCEL THEIR SERVICE LAS AUGUST. i CALLED MULTIPLE TIMES ASKING WHAT I NEEDED TO DO TO CANCEL MY SERVICE AND THEY TOLD ME THAT AS SOON AS I RETURNED MY EQUIPMENT IT WOULD BE CANCELLED. I ASKED THE GUY AT THE STORE IF I NEEDED TO DO ANYTHING ELSE AND HE SAID "WE'LL TAKE CARE OF IT." i HAVE BEEN PAYING $100 DOLLARS A MONTH FOR A SERVICE IN AN APARTMENT I HAVE NOT LIVED AT SINCE AUGUST 31. I WILL BE FIGHTING THESE CHARGES. IF YOU HAVE OPTIONS FOR ANY OTHER PROVIDER, TAKE IT. I EVEN TALKED TO A SUPERVISOR AND HE HIMSELF WAS MAKING NO SENSE AT ALL. HIS EXCUSE WAS THAT I RECEIVE BILLING STATEMENTS THAT ARE MAILE TO ME......LOOK MAN, I DO NOT KNOW HOW MANY TIMES I NEED TO TELL SPECTRUM I NO LONGER LIVE AT THAT ADDRESS. GO ELSEWHERE. THESE GUYS ARE SUPER RUDE AND JUST IN IT FOR THE $$$$$
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January 2024 by James Fish Jr
Overly expensive even get to basic wifi service.
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December 2023 by Gayle Rotenberg
We switched to spectrum today and dealt with Will. He was wonderful, so patient and answered all our questions. A delight to work with.
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November 2023 by Rainbow Cloud
Extremely poor and inconsiderate service. Waited around all morning, after making an appointment the very same day, and took vacation time from work, before driving 30 minutes to the location at my scheduled appointment time just to find the location was unexpectedly closed due to power outage, an outage which strangely wasn’t impacting any of the neighboring businesses. Why not send an email or place a call to customers who have scheduled appointments for that day? I’ve now lost paid time off from work and more than half of my Friday for nothing, and still have to go back later. Alternative is to drive 40 minutes to a different location. Awful way to treat paying customers.
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November 2023 by Vicki Zacharewicz
It’s Spectrum. Staff was nice but, yeah, Spectrum.
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November 2023 by Paul Clark
Need a line for cell phones and another for equipment
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November 2023 by Jim Walton
Good service for cable t.v.
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November 2023 by Angie Morin
Perfect
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November 2023 by Barbara Tower
You always have to wait in along line just to pay your bill I think they should have one line just to pay you bill not to have where you have to wait one hour
