Quest Diagnostics

Medical Labs
Hours: Quest Diagnostics offers a range of lab testing services, including COVID-19 antibody tests by appointment, routine blood and urine tests, drug screens for DOT and non-DOT purposes, hair drug tests, and glucose tolerance tests. The location emphasizes convenience with easy and quick check-in processes, often facilitated by text alerts. Patients appreciate the professionalism and friendliness of the staff, noting that the check-in and testing procedures are smooth and efficient, with many describing their visits as quick and hassle-free. The office environment is described as clean, bright, and quiet, contributing to a positive experience. A key highlight across reviews is the skill and caring attitude of the phlebotomists. Notably, technicians are praised for their top-notch blood-drawing skills, especially in difficult cases, with some noting their ability to draw multiple vials on the first try, even from tiny vessels. Staff members are described as cheerful, friendly, patient-focused, and reassuring, which helps put patients at ease, even those with severe fears or past negative experiences. In one case, staff provided special care during a vasovagal response, making a challenging situation much safer and more comfortable. While the building may be considered outdated or in a run-down area, the professionalism and expertise of the staff, particularly the phlebotomists, are highly valued. Overall, Quest Diagnostics is recognized for its efficient service, caring staff, and high-quality testing experience.

1. Pittsfield, Massachusetts