Mattress Firm Pittsfield offers a welcoming environment focused on helping customers achieve their best sleep. The store features Sleep Experts® who undergo extensive training to provide personalized solutions, including a wide range of mattresses, bedding, and essentials. Customers appreciate the knowledgeable staff, particularly Ralph and Darnell, who assist with selecting the right mattress without pressure. Many reviews highlight the helpfulness, responsiveness, and professionalism of the team. Shoppers report positive experiences with a variety of mattresses available to try, often finding quality options at competitive prices. The store also offers financing options and the Love Your Mattress Guarantee®, ensuring confidence in purchases. Customers have praised the delivery crew for their efficiency in setting up new mattresses and removing old ones. Overall, Mattress Firm Pittsfield is recognized for its friendly service, knowledgeable staff, and commitment to customer satisfaction.
Ralph was a great guy.He explained the difference between the mattresses. He made our decision very easy. Thank you for making our purchase very easy.
November 2025
Ralph was super responsive, helpful and efficient. We found him to be genuine and trustworthy as he talked us through our options and needs! Thank you!
October 2025
Customer service was very good & attentive. Sales Rep was very knowledgeable & helpful about the products & was able to answer all of our questions.
