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August 2024 by Mark Mellinger
Quick same day appointment for battery replacement. On my way in less than an hour.
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August 2024 by Linda Blumberg
Johnson Ford staff and service were wonderful! They helped me out in an emergency situation which occurred while I was on vacation in Lenox, MA. I would highly recommend them.
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August 2024 by Gerrianne Granger
Very happy with my experience at Johnson ford. Steve was great, very helpful and communicative. Always happy to answer any questions and did everything in his power to help me get my car! Would Highly recommend!
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August 2024 by Second Gen Bronco
The Service team was professional and efficient. They were able to get me right in and communicated promptly about the repairs needed. It was a pleasure to do business with them.
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August 2024 by Dorothy Liebenow
The staff and serve provided are great they know what they are doing and you can feel confident that the work is going to be done.
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August 2024 by Brenda Burbank
Johnson Ford has a great service department. I have always been happy with the team that greets me and they call with any questions.
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August 2024 by Kevin Shepard
Service is always excellent bill and travice are extremely polite and nice to deal with I have recommended several friends who have purchased vehicles
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August 2024 by Michael Costanzo
Excellent service
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August 2024 by Alan Geisler
Johnson Ford is a special place. You don't find many car dealerships like Johnson. Very down to earth. The employees are friendly and professional. They obviously love working for Johnson Ford. Special mention for sales associate Steve Hamilton who is a pleasure to work with. I've purchased several cars from Johnson Ford, and I don't know why I would ever buy a Ford product anywhere else.
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August 2024 by Michael Sayers
So I don’t think these people really want to sell cars here. I have 20,000 cash to buy a new vehicle. I’m just looking for used vehicles but nobody seems to want to help me. I remember a long time ago my grandfather came to the same place and had a similar story, you know they think you don’t have money when you got money I don’t know what the issue is but I guess it is what it is and these people just don’t get my business. Sorry you lost out on $20,000 sale. It was really simple. I just wanted to see a list of your cars with the prices next to it but you gotta answer telephone calls and ignore me so it is what it is man. I’ll just go somewhere else. Good luck attention anybody else that wants to come here don’t waste your time.
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August 2024 by Alana Serena
Good communication, quality repair, great attention to detail. I was very pleased with my service.
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August 2024 by Hannah Martsen
Very unhelpful and unprofessional. I have been having car problems for the past month and had it previously diagnosed at a separate place and was told it should be covered under ford warrenty. However I have not been able to get it fixed or even looked at by Ford to confirm until the problem came back recently. I had a scheduled appointment that I went to drop off the day prior (something I had discussed when making the appointment) only to find when I arrived that they had cancelled the appointment less than 24 hours prior of the appointment time without so much as a phone call to inform me. They "thankfully" were able to take it for just a diagnostic to confirm the problem is under warrenty, only to let me know that AFTER the diagnostic, that apperently my car itself is not covered under ford warrenty, despite previously being under the assumption that it was due to it being under 150k miles and less than 10 years old (what I was TOLD what mattered). So a month and $200 down the drain solely because Ford couldn't communicate that they actually CANNOT help.
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August 2024 by Hooman Shahidi
Had a fantastic purchase experience at Johnson Ford. Jhonatan, our sales associate, was friendly and incredibly helpful. We were pretty much set on what we wanted; however, he pointed out all the features and options. Not pushy at all... everyone was in service to getting us the right car. Very patient with us through the entire process from test drives, deal negotiation, delivery and registration. The rest of the team was also remarkably helpful including Bryan, the sale manager, who made us a very fair deal on both the car and our trade-in. Would highly recommend shopping with Johnson Ford. Family owned dealership that both cares about selling you a car and building a relationship.
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August 2024 by June Axt
Zack was so helpful and had all the correct information that I needed. He made took the fright of needing to replace a whole tranmission into a happy day. I will keep coming in for his help. THANKS Zack
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August 2024 by mary Courtney
The salesperson, Ana at Johnson Ford in Pittsfield, Ma provided excellent customer service, as did the owner who took the time to thank me personally for the transaction. Who does that today, Johnson Ford apparently. Great Job, love hometown businesses. Service department has been great to work with as well. Outstanding customer service.
