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June 2024 by Nanciann Ryer
The staff is very helpful and friendly at this location.
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March 2024 by siena marie
Absolute worst service I’ve ever experienced by the front store manager. Unprofessional, rude, condescending, ableist, and deserving of a formal Americans with Disabilities Act complaint for discrimination. Disgusting.
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January 2024 by Emma Viner
They text when my prescriptions are ready for refill and ready to pick up. The pharmacists are friendly. Also good snacks
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January 2024 by Lois Prew
If I could leave no stars, I would. This stupid store is so understaffed. I scheduled a vaccine for 11 am. It is now 11:30am. There are only three employees in the pharmacy. I’m sure if employees are paid a living wage and are treated well at work by their bosses, they will want to work. It’s the customers that suffer. HIRE people and pay them decently and treat them well. This waiting for over half an hour for a one minute appointment is not acceptable. DO BETTER CVS!
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September 2023 by Emily White
Michelle (pharmacist) and all technicians do their best. I’ve gone in multiple times and they are always friendly and helpful.I’m also in the pharmacy industry. People do not understand patience. These people are busy. Be patient and more importantly kind to them.Y’all are all amazing?P.s Michelle needs a raise. Constant stress and anxiety is NOT how a pharmacist should be
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September 2023 by PETER DARLEY JOSEPH
the cashier rushed me through. didnt care to look up my cvs number which i used long back and wen asked if i could take a new card -said there werent any card available !! the worst customer experience since i have moved to pittsfield1star would be a lottery ??
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August 2023 by aaron landrie
Not the happiest with this location. I find Myself waiting on hold, at time up to 20 minutes, I understand there are others before me looking for information, but it would be helpful to know how long my estimated wait time is. There have been times I’ve run out of my prescription because I have had to wait for this location to reorder my prescription. Generally the staff can be nice but there is a clear lack of communication; it has happened twice now where I have called for my prescription status, spoke with someone on the phone who says it is ready (because the automated system doesn’t always send accurate information) and when I show up I’m told it isn’t ready or they had to reorder. I’m currently on hold with them (for 30 minutes now) it’s 10:52 and I feel They go to lunch at 11:00 so I think my call will be sent to the “we are currently closed for linch” message (which has happened before).Overall it’s not the best CVS experience.
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August 2023 by Lynn Mora
If I could give a 0, I would. Went to the drive up pharmacy, spent 7-8 minutes waiting in line behind one vehicle. That vehicle took quite a while to process their prescription. When they left, I pulled up to the window and was promptly informed that the service window was closed for lunch. Nobody bothered to tell me they were closing shortly while I waited in line wasting my time. I think if you're already in line, you should be served. I don't live nearby so going to the CVS is not convenient. Furthermore, that a pharmacy would completely close and let everyone take a lunch break at the same time is ridiculous. They should stagger breaks and lunches like everywhere else! I'll go to Walmart or Walgreens next time.
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July 2023 by Beth Hicks
Yesterday I was at CVS on West Street in Pittsfield, Mass. trying to fill a pain prescription for my husband. I arrived about 20 minutes before they closed for their 30 minute lunch break. There was a hold up too extensive to explain, but the end result was they could fill the prescription, but only get 7 pills instead of the 30 that the doctor prescribed. By this time it was time for lunch, and instead of finishing and giving me the 7 pills, I was told to return at 2:00. The pharmacist shut the door to the window on my face and left me standing there. I will never set foot in that place again! I always filled my prescriptions at the Dan Fox Drive Stop and Shop pharmacy, and that will be the only lace I go from now on. Berth Hicks
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June 2023 by Cameron X
Terrible pharmacy. They don't pick up the phone. Staff is extremely rude. Go to the cvs in Lenox.
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June 2023 by Doreen Koretz
Pharmacy never answers the phone.
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June 2023 by Matt Burdick
Great place!! I love my mornings there. Everyone is so freindly!
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April 2023 by Travis Torres
One person working in the pharmacy 8 people in line waiting 2 cashiers up front doing nothing this place is a joke I was on hold for 45 minutes drove down there and still nobody answered the phone..
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March 2023 by Desiree Shacar
Adrian the Pharmacy manager should find another line of work. My father in excruciating pain who is dying from cancer needs his pain medication and Adrian has been nothing but rude and unhelpful especially to my elderly mother who has been trying to pick up the medication for my father. She went last night and was told they would be open at 9am but not to come until 9:30am. She shows up at 9:30am and is told it will be another half an hour! HORRIBLE service and do not recommend using. Use any other pharmacy than this one!
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March 2023 by Allison Kahn
This place will keep you on hold for hours when you just need to speak to them about your prescriptions!!
