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February 2024 by Kevin Pammett
Jim Santos came to my house and bailed me out when my high-powered Windows 11 laptop was making a funny noise and I had no idea what to do with it.Jim went beyond helping me fix that, and also diagnosed several other things that I had allowed to get out of whack, and in the end he helped me solve problems brought on by Windows 11 that I've been struggling with for many months.Jim was friendly and prompt (twice!) and knowledgeable and he came with a bag of tricks on a memory stick that was nothing short of lifesaving. And... Jim's pricing was extremely reasonable.I would certainly recommend Jim Santos to anyone needing such computer PC services.
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December 2023 by Beth Flood
Jim is amazing! I own a day spa and our workroom computer was not even functioning. I called Jim based on a Facebook group recommendation and he offered to be at my place of business within 45 minutes! He was on time and fixed our computer in less than an hour. Such a pleasure to work with and he has our business going forward! Thank you Jim... you saved the day!
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November 2023 by Joan Judy
Awesome experience! I was in need of help setting up a new computer and transferring files and Jim made it seem easy. He arrived on time and was very thorough. I would definitely recommend him for your commuter issues.
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October 2023 by Tom Nephew
Jim from Our PC Guy has now bailed me out on two occasions. He has been quick to respond, technically astute and reasonably priced. If you have a Windows based computer and are experiencing trouble, call Jim. You won't be disappointed.
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September 2023 by Mike Ruzycky
I called Jim at 830am and he was scheduled to be in my area already and came over a couple hours later! He was able to diagnose a faulty power supply.Sure enough after swapping then out again that was the issue! Jim helped save me hours of frustration trying to troubleshoot the problem on my own. Thank you!
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September 2023 by ARS350
Jim set my wife and I up with our new computer in no time. Transferred all our files over and guided us through all our new apps. Very knowledgeable and a very nice guy.Jim is now "Our PC Guy" !
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June 2023 by Gary Seniw
I was having disk and file issues with my computer. Jim came to my house and with running a few diagnostics determined my hard drive was sick. He had a solid state replacement with him and replaced it in just a few minutes. Reloaded the OS and copied my old files to the new hard drive. He was friendly explaining as he went. Very reasonable and would definitely invite him back if more work was needed.
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May 2023 by John Carew
Jim is a knowledgeable, personable, thoughtful professional with a great ability to find the simplest, and most effective way to IT our home/workplace IT problems. Thanks, Jim for terrific help/ excellent service.
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May 2023 by george miller
Great job! My 3-year-old Dell laptop was behaving so badly I had a hard time describing what was wrong. Jim began his diagnosis, which was difficult because system response was verrrry slow and some apps, when they finally opened, would close on their own. He explained a lot to me during this process and was easy to understand. Eventually, when it looked like the hard drive had to be replaced, he tried one more thing...and it worked! The laptop now works like it did in its early days. Jim is very professional and responsive, and charges very reasonable rates.
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May 2023 by Judy Bralove
Jim was great -- compassionate, multii-lingual (tech and non-tech language skills), practical and easy to work with, sense of humor and of the absurd, focused...... In my book, that makes him a wizard
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February 2023 by Jayne Smith
Jim returned my email right away and was at my house by the end of the day. Explained everything to me and had my computer fixed and running in no time. Thank you very much.
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February 2023 by Stephen Green
So glad I found Jim! He is a uniquely talented computer expert, well experienced, thoughtful, and even more importantly these days -- kind! He listens well to your issues and gently solves them. I hired him to move my old computer system to another room at home and install a new system in its place. After a few weeks, I asked him to return to coach me on how to better work with my more sophisticated system. Same story. He gave me exactly what I needed to better understand my new hardware and software. His service fees are very reasonable, particularly to come to your home for first-hand training, though he will do remote work, as well. I prefer in-person work. Jim is my PC Guy. If you hire him, I think you will feel the same!
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February 2023 by phil
Jim made a house call to restore our Dell back to working order. He came fully prepared to deal with our nonfunctioning PC. It is now better than new! He is very responsive, very competent and very reasonably priced. You can't go wrong.
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January 2023 by Michael Finkle
Jim has helped me immensely over the years. He is excellent at identifying the issues with my computer and fixing them. He also is very patient in dealing with me, the customer. I am especially impressed with his responding quickly to my calls and scheduling the appointment within a very reasonable time frame.
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January 2023 by Crystal Rose
I had a great experience with Jim. My computer was repaired within days of my first call to him. He visited my house (which was incredibly convenient), diagnosed my issue and helped me order the part that I needed online. He came over to fix my computer the morning after I received the part and now my computer is running like new. The price was affordable and I didn't have to lug my computer into a shop, which was nice. I would use his services again (though I hope I don't need to!) and would recommend him to any friends and family who need computer repair.
