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September 2023 by Joseph Finnivan
We've been going to Auto Clinic for many years. They always do top-notch service and stand behind their work. I wouldn't go anywhere else.Services: Electrical repair
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September 2023 by William English
Car got rejected for emissions reasons. Went and fixed the issue and the guy fails me for a piece of plastic missing front seat bench seatbelt. The courteous and honest thing to do would be to let me know from the first rejection that the car still had a safety issue. I honestly think they did this on purpose to screw with me and ruin my day. So now I can't go elsewhere where they may pass it cause you out it on record? Clever. Owners name is what, Bill? I will be sure to sing your praises wherever I go in town. Thanks again!
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June 2023 by Crissy Joy
The service is fine. I got an inspection. I've made arrangements twice to get a copy of the report as I needed it for something. Each time I've gone according to the published hours on the website and both times, the inspector wasn't there.
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March 2023 by Craig D.
We brought my wife's car in multiple times for various repairs and services My wife loved Scotte because he was friendly and appeared very professional. My wife said she liked that he didn't talk down to her. In fact, despite the repair issues I was seeing it was hard to convince my wife to look elsewhere. In summary, they replaced a transmission sensor, and that repair seems to be good to date. The things I take issue with are : 1. They never rotated the tire when we brought it in for regular maintenance. By the time I noticed, the fronts were too far gone and in my opinion, caused a premature tire replacement to the tune of $1000.00. If the maintenance was performed correctly I think I would have gotten another 25- 20 thousand miles out of them. 2. We sent the vehicle in for pulsating brakes multiple times and the technician was unable to diagnose and locate the bad brake rotor. Another mechanic located the defective rotor in under 10 minutes. 3. I sent the vehicle in for a 100K service. The service manual clearly states to check the battery capacity and function at every service. One week and one day later my kids got stuck with a dead car battery in a parking lot in Nashua. My wife's cousin drove from Athol to Nashua to jump-start them. My wife and I were out of town.I looked at the battery when I got home. The terminals were caked in green battery acid cake that was clearly visible to the week and one day earlier. In fact, they changed the air filter located directly behind the green battery terminals. I would have gladly paid for a battery if they had noticed. The whole point of a 100 K checkup is to locate and correct problems that are common as the car ages.4.. We sent the vehicle in for a noisy water pump which they happily replaced for $850.00 ish dollars. The price was fair. I understand it's labor intensive that's what the job costs, I know I didn't want to do it. My problem is 1 1/2 years later I started seeing anti-freeze on the garage floor. I took the vehicle to another mechanic who found the bottom bolt to the water pump was missing. It's impossible to say if it was ever put in or if the bolt was torqued down and lock tighted but enough is enough.Based on my multiple experiences I would avoid the place.
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January 2023 by Vince Strokus
This is a top notch automotive repair shop. Honest and knowledgeable!!!
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December 2022 by W Gavazzi
Convenient location and comfortable waiting space, especially while waiting for a state inspection on a rainy day. The staff is very friendly and helpful. There is outdoor space to wait on the nicer days. The shop bays were clean and busy and while I was only there for inspection, I suspect they do great work. Looking forward to my next visit!
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December 2022 by Antonio silva
Excellent serviceGood priceI recommend
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August 2022 by Alyssa Kaufold
Went to get my car inspected today. Waited about an hour for them to finish the inspection, had to have a bulb fixed in my headlights but then I was all set. Go to drive my car off the lot and suddenly my car alerts me that one of my tires has very low pressure. I get about a minute down the road and the pressure keeps decreasing so I turn around and go back to this shop. I have them take a look at my tire and there’s a nail in it. Considering my car had been absolutely fine before going there, I know it happened while it was there. I asked them to fix it and they refused. So I was stuck with a rapidly deflating tire and nowhere to go! Thankfully another shop was open and was able to repair the spot the nail was in at no charge. The nail was brand new, super shiny and looked like it has not been driven on much so I know it was from this shop. The other shop that helped me said the treads on my tires were very warn down and they had no idea how they even passed inspection. Very disappointed with this service.Service: Vehicle safety inspection
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June 2022 by Matusiewicz John
All good here. Had both my daughter’s and son’s car serviced here. Got an honest assessment and the problems and a fair price to resolve the issues. They really listened to what I asked.Will go back for future repairs.Good people!
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March 2022 by Louise K.
Love Love the Auto Clinic! We have been taking our vehicles here for years other than newer vehicles under warranty that have to go to the dealer. Bill and Stephanie Murphy are the owners, Scott is a manager and they are all honest and very good at what they do. A great local business!
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February 2022 by Patrick
These guys know what they're doing. Scott is very kind and always very helpful. The workmanship quality of the Auto Clinic is nothing short of incredible.I wouldn't take my car anywhere else. Even if it was free!
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January 2022 by T. Burke
I've had several good services here. Feel as if they're speaking plainly and truthful and will be respectful of the cost.
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November 2021 by Art Balogh
They do great, reliable work at an OK price.
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August 2021 by Matthew Sorrentino
I went here to have my truck's exhaust system repaired for Mass Inspection. They were very professional, upfront with costs, and had quick service. I would definitely recommend them to anyone looking for a decent repair shop.
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July 2021 by Sam Bee
I highly suggest going anywhere else. they have proven again and again to me that they are dishonest and do not care about their customers ( especially women!) they only care about their pockets. they did not allow me to show them that they messed up and were wrong. I Gave them multiple opportunities to show me on the lift what is wrong after I was told by other mechanics nothing needs to be fixed and that it should have been passed when this vehicle was just passed two week
