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January 2024 by Janet Maalik DelMare
Absolutely the very worst sales person I have ever met in my life. He did not listen to what I was saying, he made assumptions, talk down to me etc absolutely arrogant and contradicted me at every turn. He was despicable and so is this store.
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January 2024 by HUSSAIN SHAH
I got a free phone.low monthly payment
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January 2024 by Larry K
Needed a new phone Chris helped us out and set up the new one. Very helpful and made the transition from old phone to new one very easy.
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December 2023 by Seán D.
I pay roughly $100 per month for what Verizon advertises as "high speed internet". When I called to report slow speeds, and to find out if there was an outage, I was given the runaround for 3 weeks, until a customer service rep told me that 1 megabyte per second was all my entire are was rated to receive. WHILE WRITING THIS REVIEW my internet connection has cut out twice. Verizon is a scam artist, and if I could sue for misrepresentation of services, I would.
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December 2023 by Antonio Fidalgo
Friendly and helpful staff.
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December 2023 by Muhammad Saleh
They take long time
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September 2023 by Paula Hynes
The lobster sauce was the BEST ever!!
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August 2023 by Jared Brandwein
Wallace lied about promotion. Had me come back three times just So I can speak with a manager who had been hiding in the back. Finally she told me he misled me but mentioned she noticed I had been back 3 times. Once because they said they were too busy. Incompetence top down.
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July 2023 by Wesley Crowley
Worst customer service I have experienced. Ever. I have been talking to a Verizon Agent online all morning to get a new phone, as my last one broke and I need a phone to work and stay in touch with my partner, who is currently long-distance. They set me up, had me purchase the phone, paid all the upfront fees, and let me know that I should be able to walk in and pick up the phone at any point today, even though I was not the primary account holder.When I got there, though, and stated that I was here to pick up a phone I ordered, a bigger guy with glasses and a dark beard informed me that I couldn't. According to him, he needed the primary account holder to be in the store. I asked why, explained that I was told I could just pick it up. All he would say was "it's a corporate location." in a pedantic and belittling tone of voice. Thanks, that really clears things up. I asked if I could just call her on the phone — he said no, "because we're a corporate location." The other location I had been to had no problem with that, and I sincerely see no reason why being "corporate" would make that a problem. If anything, I would assume that because you're corporate, you would easily be able to check the order number (which I had with me), or the last 4 digits or expiration date on the card used to make the purchase (my card), or confirm that I was, in fact, calling the account holder by confirming the phone number that I type in, is hers. But no, they're a corporate location, which only means that it's staffed by the most incompetent and least helpful staff that could possibly be scrounged up from the gutters they smell like they bathe in.I was very obviously getting frustrated with this absolute lack of customer service. I expressed that I would not be able to come back to replace my phone until Saturday, then, because my account holder — like, presumably, most — is entirely unavailable during this store's terrible hours during the week. He just smiled and shook his head and told me "That's okay." I have never met a man who could read people so poorly. Once I get my phone I am never coming back to this location, and I suggest you do the same, unless you like talking to neanderthals.Seriously. Hire someone with any basic capacity to communicate. I highly recommend it.
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June 2023 by Mike Levine
Verizon Wireless provides the WORST customer service there is. I've been trying to change my business account to a personal account for over three months. Tonight I was supposed to receive a call back from a manager at 7:30. I called back to be disconnected prior to 8PM when they're supposed to be open until. My recommendation is Xfinity Mobile. They use Verizon towers, but have much better service.
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May 2023 by justin macLean
Came into purchase a new android phone a younger gentleman was very helpful and told me he would assist me after I cam back from lunch on the 2 phones I was deciding on, when I returned he was not there and a older gentleman with glass (who was helping customer) and a older blonde woman who portrayed her self as the manager where at the store I came in and told her briefly I was just interested in upgrading my phone as mine was broken and I have a overdue upgrade upon doing so she started reaching for ways to refuse helping me saying that I need to make a appointment she can't help me cause my screen is broken order online ect., after her rude and unprofessional interactions I drove up to the reading location made a $2,000 purchase and ended up upgrading my line way to miss out on a sale you should take notes from that younger gentleman
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April 2023 by Olga Hartzavalos
Very knowledgeable salesperson Ms Candance. Good prices with all verizon merchandise.. Very nice set up in store. I had immediate service.
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February 2023 by Krista K.
Sketchy store. Went in for a new phone on a family plan. Candice who works there, added insurance without asking me to each persons phone on the family plan. I only realized when my bill went up dramatically and saw the extra chargers. Had to call and get it removed. What an asshole move. I won't be back!!! Stay away
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February 2023 by Adam Fujiwara
Recently went here to upgrade to an iPhone. Ryan was great and set me up effortlessly, answered all our questions, and also helped us lower our monthly phone bill! Had to write this review due to the excellent customer service! 10/10 would reccomend this location for your in-store needs!
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December 2022 by Eliza Berg
Had a terrific Black Friday experience at this store, thanks to Ryan and Andrew (and really all of the folks working, who were so kind and welcoming). I came in with an idea of what I wanted and was pleased to learn about additional promos available to me. Ryan walked me through every step of the way and was the epitome of good customer service. When we had some issues getting my new phone connected, Ryan got on the line with Verizon and resolved things quickly, even as it was getting busy and other customers needed to be served. As I was waiting, I noticed that the rest of the team was doing an excellent job at helping people efficiently as more and more customers came in. Thanks, Ryan, for an enjoyable experience purchasing my new phone! And kudos to the team working today, you really made it a pleasant morning for me.