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March 2024 by Kristina Zakirova
Short stuffed all the time.We just waited 30 minutes until we got the 2nd cashier and then the first one went to have lunch when the line was up to the doors.Also, the girls in front of us took that 30 minutes to pick stamps ( which would be ok if the didn’t start yelling at other people when the lady said “ this wait is ridiculous “ which was true.
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February 2024 by Danny
The people who work here suck at communicating things correctly. One person says one thing about just being able to walk in to apply for a passport then another says something totally different.
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January 2024 by Carol Conway
Natalie was the most competent multitasker. She not only worked on one repeat customer, but was able to help others as well. It was a very positive experience.
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January 2024 by Ann Murray
On Friday, January 12, 2024, Gaurab— the employee who waited on us at the Peabody Postoffice– could not have been more helpful. I had 11 family calendars to mail to kids and grandkids scattered throughout the country He carefully checked each address and found important corrections, never losing patience or his smile during this time-consuming process.
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December 2023 by Lorenc Liko
Friendly and helpful staff.
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December 2023 by Donald Donald
I understand being short staff, i work in an environment that often needs more people, but this is how everything is in this moment. The rudeness by the workers in this post office is a choice! I would suggest a little training on how to be polite and helpful to the customer who are in need.
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November 2023 by Rae
This is the most unhappy post office I’ve ever been in. I was the only customer today and I asked for tape. The employee literally turned around and walked away. When he came back, he then took someone who had just walked in. Again, I asked about tape. He looked at me and said sorry… we don’t allow taping here. We aren’t allowed to give you tape, walked away again. I only had to tape the label on, my package was already in a sealed envelope and ready to go. I just didn’t have tape at my house. I again said can I have 2 pieces, I’ll give you money for it. Nope… he then said we sell some on the rack but it’s sold out (mind you he was rude and had an attitude the entire time) and walked away again!!!!! I ended up finding a roll of tape and purchasing it for 3.99, for 3 pieces of tape. The employee was young and able bodied. At anytime he could’ve been more helpful and quite frankly nice. I understand it’s probably a thankless job, but being unreceptive and downright rude to customers is not the way to go. May he have the day he deserves!! Will never use this post office again!
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November 2023 by Marcelo Oliveira
Quick visit, small line and they’re clearly short staffed, even so the women working there were polite and straight to the point
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November 2023 by T L
Appalled by customer service in my visit. Once lady who I'm assuming was a manager was walking around frantically and was asking customers to complain to postal service about them being short staffed. She then barely listened to my question before she said there's nothing I can do for you. Rmv told me they were holding my mail.
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June 2023 by Carlos Solis
Needed to renew passport. Got to the office and to find out it can only be appointments only. I asked the lady since no one was there if she could just start the process. And Nop we stayed for about 20 minutes waiting to ache one online and no one had come in. She literally could have done the renewal. That to be is bad customer service!
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January 2023 by Marie Bouras
I asked An Important question With my Mail Delivery,&THEY Didn't have Answer;They Called Supervisor to Resolve,instead of giving an answer tht.wasn't Professional"
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December 2022 by Randi-lynn LaBorde
Located in a safe, well lit area, I love this PO! It's never excessively busy and there’s plenty of parking. Employees and customers are generally very friendly and courteous. As with most places in MA, you’re welcome to bring fido along to check the mail.
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December 2022 by Mike Brennan
I used to mail here almost daily when I was selling constantly on EBAY. The staff is ok..one of girls was awesome..I forgot her name but I know she used to be a bartender & she definitely uses thst school at this job because she was super fast while the other ppl were doing half or a third of customers she was.. she was also super friendly and always remembers you when you are there. One lady was so slow they finally replaced her Adam's the others were fine at their jobs but had no personalities. This place can get super busy & you could be there during the holidays for 30 minutes in line. A big plus is they are open 24 hours bc they offer mailboxes & they have a machine where you can mail 1st class packages sho that alone is y the 4 stars..
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September 2022 by 정찬우
Box size limit for my country on usps website: Maximum length and girth combined: 108 inches but the person told me it’s: Maximum length and girth combined: 79 inches. Sir, just so you know Taiwan is a different place then Thailand. We tried to show you what your website says and you refused to even double check but said that your system said so. I’ve sent a box, bigger than the one you showed me today, to Taiwan in Christmas from USPS. 100% sure the size limit you told me was not correct. You took so much times measuring the box and told us to come back next time because you’re closing… I mean, the length and wide is literally shown on the box why are you measuring??????? Waste of time.
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August 2022 by Cassia Fernandes
It was very clean and it was not a long wait and the man that helped me was very helpful and useful
