-
February 2024 by abbie magee
Our experience was great at this location! Martin helped us out with getting an Apple Watch and helped answer any questions we had. Thank you!
-
February 2024 by Kaitlin Gilpatrick
I had a great experience at this T Mobile location. Martin was personable, attentive, and knowledgeable. He was extremely patient with all of my questions.
-
December 2023 by Casey Jones - Gajewski
Seriuosly..Luigi...amazing...kind..efficient!!
-
December 2023 by Phillip Harper
Spent too much time in the place and still took 4days to get my numbers right also when I text it is still coming from my temporary number
-
November 2023 by Julio Cajiao
Miguel helped me from start to finish. I was able to get my new phone plus upgrade my plan and pay less. Helpful, patient, and informative. I will return!
-
November 2023 by Dan Shuman
Staff was great. Fast and thorough service.
-
September 2023 by Perlita Diaz
Oronde was amazing! He helped my husband, get the new 15! You are awesome! Your birding customers ❤️
-
June 2023 by William Kerr
Iliana is awesome! Give this lady a raise.
-
May 2023 by Google user
I do not recommend going to this store (at least not the lower level one).The team members I worked with had no idea what they were doing and have cost me hours of my time to try and fix their mistakes. I went to the mall with my friend and they called me out while I was walking down the hall asking what carrier I had and telling me to switch. I said no and that I was paying off my phone still but they said they would pay off the rest of my phone, give me a new phone and told me the price of the plan so I switched. After some shipping issues with the phone, I had to go back to the store for them to tell me they made a mistake and I would either have to pay off the rest of my phone (almost $500) or be charged ~$16 more per month.. I was livid. They convinced me to join my friend's plan and laid out the bill and all the costs.. supposedly. Since then I've spent hours on the phone and in chats with customer care over numerous occasions of things they didn't tell us or told us we didn't have to worry about or pay for. They gave us misinformation on a number of things (like costs, fees, cancelling my original plan, telling me we could get a discount on our plan because im a teacher but then I couldn't, etc.) and it has been more of a hassle than anything. Customer care has been super helpful throughout all of this but I 100% do not recommend going to this store. Not to mentioned I literally spent a total of at least 4 hours in the store over 2 days because they couldn't figure stuff out and the whole time they just kept trying to pitch other items. They care more about the sales than doing things right and giving correct information.
-
May 2023 by Courtney H
I do not recommend going to this store (at least not the lower level one).The team members I worked with had no idea what they were doing and have cost me hours of my time to try and fix their mistakes.I went to the mall with my friend and they called me out while I was walking down the hall asking what carrier I had and telling me to switch. I said no and that I was paying off my phone still but they said they would pay off the rest of my phone, give me a new phone and told me the price of the plan so I switched. After some shipping issues with the phone, I had to go back to the store for them to tell me they made a mistake and I would either have to pay off the rest of my phone (almost $500) or be charged ~$16 more per month.. I was livid. They convinced me to join my friend's plan and laid out the bill and all the costs.. supposedly. Since then I've spent hours on the phone and in chats with customer care over numerous occasions of things they didn't tell us or told us we didn't have to worry about or pay for. They gave us misinformation on a number of things (like costs, fees, cancelling my original plan, telling me we could get a discount on our plan because im a teacher but then I couldn't, etc.) and it has been more of a hassle than anything.Customer care has been super helpful throughout all of this but I 100% do not recommend going to this store. Not to mentioned I literally spent a total of at least 4 hours in the store over 2 days because they couldn't figure stuff out and the whole time they just kept trying to pitch other items. They care more about the sales than doing things right and giving correct information.
-
May 2023 by Tiarra Barrett
I recommend that everyone should go see Sophie @ this location. Purchasing a new device is always a process, Sophie made it easy. She was very knowledgeable, kind, and honest! She made sure all my questions were answered and I left happy. Thank you!!
-
March 2023 by Jason Piazza
Steve/Steven was extremely helpful and courteous he definitely enjoys his job and has a vast knowledge he uses to help others
-
March 2023 by Donna Whynott
Outstanding customer service by Miguel Javier at the Northshore Mall T-mobile store. He was beyond helpful, knowledgeable, and was able to seamlessly transfer all my old phone info/data to my new phone. No issues!! Thank you for such a great experience Miguel!!!
-
March 2023 by kimberly parker
If I could give more than five stars I would!! Raune and Sophie are absolutely amazing!!! They went way above and beyond for me. Thank you just doesn’t seem like enough!! I went into the store on Friday March 10th on my way to NH on vacation. My iPhone 12 completely died. I couldn’t turn it on at all. I had not backed it up to my iCloud and I had photos on that phone of my dad who recently passed away. The girls knew how much those photos meant to me. They worked tirelessly on that phone and did not give up. I left the store Friday with a new phone but the girls continued tirelessly and never gave up on the old phone to help recover my photos. I stopped by the store on Sunday the 12th to my delight both girls working. Sophie and Raune were able to restore the phone to get it up and running and recover the photos of my dad for me. Lots of happy tears!! You girls are the best and went above and beyond to me. I will always be so thankful to these girls!!
-
December 2022 by Victoria D.
After spending three hours on the phone with T-Mobile, getting told 4 different things, they finally told us that they could not help us and we had to go into a store. We went to T-Mobile in the north shore mall (lower). There, we had the pleasure of working with Xio. She apologized for the long wait time, and took us even though they were closing soon. Xio say with us and made sure to answer any and all questions we had. She got us the best deal we could get. Xio stayed with us 1 hour PAST the time they closed. After having such a bad experience over the phone, Xio was a breathe of fresh air. She was friendly, personable, and really makes sure her customers are getting what they need and more. I will only be going to this T-Mobile from now on solely because of Xio.
