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June 2024 by Halley Ponce
I go here all the time, almost every other weekend. I went in yesterday and was doing a return, the lady who checked me out was very nice. Her fellow employee next to her was so rude and it was disgusting how she acted. She had said to the women checking me out “are those useable” thinking she was talking about my return I said no they are a return. And she said to me very rude and aggressive that she wasn’t talking about that or to me and that she sees me here all the time. I said don’t talk to me like that, you being rude, obviously I’m here often because I’m a customer and spend a lot of money here. She said “I’m not being rude, we can look on the cameras.” And she argued back for about 6 minutes until my aunt came in. I don’t know her name but she’s Hispanic, overweight and in her mid to late 30s. When I’m a 20 year old customer and she’s twice me age and should know better. She always has nasty look on her face. Clearly she was having a bad day or miserable with her life but that’s not my problem and i was very nice. I shouldn’t have to deal with her nasty and childish behavior over a small misunderstanding. I would NEVER talk to a staff member like this ever. Ended up reporting her for her behavior. She obviously needs to be talked to by her boss. Makes me not want to spend my money here when treated badly by a staff member. Fortunately everyone else is very nice and she’s the only bad one
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May 2024 by A
Was asked to step aside from the register after waiting so an associate could score on a sale. Rude service, and did not mention my birthday gift.
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May 2024 by Elaina Dandreo
The girls here today need some training!!! Usually when going into a Sephora I have multiple employees asking if they can help me or point me in the right direction. Today I walked around the store for about 15 minutes and could not find one person to help me, even though there were multiple employees on the floor. They were all either doing their own make up, on their cell phones or turning away when I would make eye contact with them. I ended up finding what I needed on my own, then went to checkout where the woman did not say hello to me or ask if I wanted to use my points. Management get involved please.
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March 2024 by Kathleen Worth
They did not have what I wanted and were sold our, they were not sure when they would get get the product they sell back in. I was told to go somewhere else.
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March 2024 by Kathy Brewer
I was in the sephora store on this past Monday( Presidents Day) & I had a great experience with Dezirae as I needed a service that Sephora provides Chin/ lip waxing .She was very professional & the place was spotless I plan to go bk for other makeup or skin products that Sehora at the North Shore Mall,Peabody,Massachusetts offers
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March 2024 by Maya Farber
My 2 friends and I once had quite a bad experience in a different sephora, but this one was definitely different. One of the workers, Wendy, who checked us out was the sweetest, kindest, most humorous worker we’ve ever dealt with. Truly amazing service.
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February 2024 by Aubrey Vargas
I love it everything's always in stock
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January 2024 by Bridgette
They might as well fire all the employees and let people do their own matching. No one in this store is ever skilled at matching. I left with 3-4 samples of foundation, none of them are remotely close to being a Match. I despise shopping for make up because it’s like shopping in pitch dark! The professionals don’t know Jack squat and we didn’t go to cosmetology school lol it’s very frustrating. I threw all the samples out. The girl who helped me was super sweet which I cannot say about my many other experiences there.UPDATE: went in again to try and get matched. The girl who was helping me, was not friendly. Her make up also looked horrible on her. Sorry to say. She took 5 minutes and gave up trying to match me after she tried two colors: one too dark and too pale. When I told her the color was too pale, she said it is because I have to contour. I was color matching on my neck. So I would have to contour entire neck as well as my face? THE COLOR IS TOO PALE, it is simply TOO PALE. No amount of countoring is going to fix that. After I told her I don’t use contour and not going to buy another 5 products to create that “look”, she gave up and that was that.I have been trying to find a March for make up for YEARS. Sephora has always been useless and continues to be. The worst experiences trying to find “matches”. I live off samples because I have yet to walk into ONE store where someone is skilled. The one star remains.
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October 2023 by Alexis B.
Had a wedding to go to so I got my makeup done by Aleigha. She's simply amazing. The makeup was incredible, I got SO many compliments, even a stranger at a bar was hyping me up! Thank you Aleigha!!!!
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October 2023 by Harold Mir
I have to say, the way employees here know their merchandise I just stopped in for Instacart, and every time I showed them an item they knew where to go. Very impressed by their knowledge of the store. Great job guys keep up the good teamwork. It wasn’t just one floor operative, it was the team great job. I left here motivated to know my store as good as they did.
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October 2023 by Miros Ruiz
Very good smelling perfumes, they matched my foundation perfectly, the place looked clean
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September 2023 by Kelly Anderson
Had such an amazing shopping experience with the employee, Desirae. She was EXTREMELY helpful and very friendly! I feel like it’s hard to find good costumer service nowadays and she was on point and you can tell she loves her job!
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August 2023 by E O.
Sadly I won't be coming to this location anymore! They use to be one of the best on customer service but last time I went here that wasn't the case. The minute we walked in we felt employees following us, asking us multiple times if we needed help but we were just looking around. You may think ok that's fine they're trying to be helpful, not in this case, they literally kept following me after each fragrance I touched, mind you I've been here more than a few times and usually this doesn't happen. We then went to ask for a sample of a product and the employee rudely said they don't do it anymore. I was there a couple weeks back and not only brought products but was also given samples. I decided to leave and not buy anything this time around. Just for fun I did Google about the whole samples thing, nowhere on their site does it say they don't give out samples anymore. Do better Sephora, this is why customers would rather shop online.
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July 2023 by Alison B.
I went here with my young nieces and one of them was so shy to ask for help. The sales people here were SO SWEET to her. So encouraging and lovely. One of them (I think her name is Jacqueline) gave the sweetest words of encouragement to my niece about not being afraid - I just want to say thank you. You made her day and mine. It was such a lovely interaction. Thank you!
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June 2023 by kittygirl gwapa
Very good experience with the help of team I was able to find something that I need.❤️?
