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March 2024 by John Nguyen
Came by to see if they could fill a small chip in my windshield and got it done in a little over half an hour. Very happy with the results as you can barely notice it now. The lady up front was very nice and the gentlemen that took a look at my windshield was professional. Definitely recommend going here for your windshield needs.
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December 2023 by Dick Crotts
My windshield was hit by a rock & cracked on Monday - I called my insurance agent at Dan Hurley Agency & they booked me at Safelight for Wednesday morning - the car was ready before noon with a new windshield - a great job getting this replaced - impressive!
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December 2023 by German Chak
I brought 2007 BMW 335 for windshield replacement. Ramone took care of it very professional and did a great job.
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December 2023 by Justin Cataldo
Just had Luis come for a at home windshield, he was fantastic very pleasant hard worker, did the job right one try took his time and knowledgeable about how to take apart my car and reinstall all the plastics and whatever else he had to remove, it’s very cold out and he worked in this cold no issue I really appreciate Luis a very good look for the company a++ employee
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August 2023 by Brenda Jeffers
They did a great job on my window. Very pleasant and easy to work with. My car was finished in 2 hours
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August 2023 by David White
Great work, but the quote was $350 (plus fees), final bill $925.61. Which I can't see a detailed breakdown of because Safelite has a problem providing it. Go elsewhere. I have 3 cars, not using Safelite again....
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June 2023 by Jacqueline DeMaio
So fast, expected 2 hours at shop, was just under 1 hour. No issues, everyone very professional. No problems, 2 weeks and several highway trips since
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June 2023 by Mich
Windshield was leaking all weekend right after they put new one in. When I went back to get it fixed there were two other customers who said they had the same problem of a leaky new windshield waiting and getting told their windshield was fine. The guys at this location are young immature and un trained. Horrible location (Peabody ma) to go for a new windshield
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June 2023 by joshua c
After making THREE different appointments I received a phone call at 5 pm THE DAY BEFORE my appointment saying they needed my policy number . I have given it to them MULTIPLE times and was told that if I called the number they l gave me I could a fast track to get my information. The insurance "liason" from Safelite I spoke with ASSURED ME my insurance would be in order by my appointment. Well, when I showed up for my 9 am appointment I was told my paperwork was not ready and I would either have to cancel or pay out of pocket. The lady behind the counter, who called me LAST MINUTE yesterday, didn't even have the DECENCY TO CALL ME before I left my house 20 MINUTES AWAY. And before you think maybe she didn't know, as soon as I walked through the door she COULDN'T WAIT to tell me that my insurance info had not been taken care of yet. I WILL NEVER USE THIS UNPROFESSIONAL COMPANY EVER. Thanks for wasting my time
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February 2023 by Bmuch Good
Stood in the lobby for 5 minutes, older woman with red hair completely ignored me - no hello, no I’ll be right with you, another customer enters, gets a greeting & how can I help you? They don’t want my business
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February 2023 by Eff E.
Update: I got new appt, they resolved the problem completely and I am totally satisfied. it wasn't the stores issue I was complaining about, it's the corporate structure in contacting. they made 100% good on the problem.
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January 2023 by Trey Serrano
Greatest place ever! Needed to pay out of pocket expenses for my highlander front windshield. Linda was excellent she helped me save some cash and the whole team at safelite were professional fast and polite. Highly recommended!
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December 2022 by Shubhra Ramchandani
They were great -- easy online scheduling. They were prompt and completed the work while I waited. I had some town parking and beach stickers. They put these back on the new wind screen so one can't tell that they were removed and put back. They filed directly with my insurance. Seamless and easy service. Professional staff.
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December 2022 by Janelle Sozio
Recently I had my windshield replaced by Safelite at this location. A few weeks later I noticed an issue with my windshield wiper fluid connection. I utilized my replacement warranty, and made an at home appointment. The manager Adam was extremely professional, responsive and made the process very smooth! Diego, the technician who came to my home thoroughly assessed my vehicle. He was knowledgeable, diligent and even transported it back to the shop, which was super convenient! Together Adam and Diego quickly and correctly fixed the problem! They had my car back to me in no time, didn't charge me anything and we're extremely communicative the entire time! This company definitely backs their work and takes care of their customers, and I'd highly recommend their service!
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October 2022 by Earle Laro
Great people, great service. If I ever need this service in the future, definitely will go back.