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November 2023 by Z
Not much of a selection an the staff are zero help
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July 2023 by Cassia Fernandes
Didn't have what I wanted. Employees weren't helpful
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July 2023 by Evy Borges
The store is clean, very organized, quiet, and you usually find what you are looking for.
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April 2023 by Lynette Bergeron
Great stuff and plenty of choices
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January 2023 by Chin Down
After season discounts are awesome here. A one stop for everything party..
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July 2022 by S C.
In spite of my low expectations for what a balloon and party favor space can offer, I was more disappointed than I dared imagine on July 17th. While I had originally schedule a balloon delivery that day, my daughter's birthday party start time conflicted with the two hour window provided. Upon realizing this the day before, I called and cancelled the delivery, but the order. Together, the manager and I confirmed this to ensure that there was no miscommunication and I booked a separate courier to pick it up for me. Given that this was the first birthday since the pandemic for our young daughter, we wanted it to be special and made the extra effort to do so. Fast forward to my courier calling and explaining that Party City would not release the balloons to them inspite of her having all the necessary information. I then called and released the balloons to this woman in a very specific process again specifying my wishes. We agreed and hung up. Three phone calls later, I spoke with the same woman at Party City who said she would not release them to this other person... I repeated our earlier conversation citing my upset and the challenge of this as the party start approached. She then hung up on me... I subsequently remained on hold and my courier ultimately handed her phone to someone to authorize the release for the fourth time... To be hung up on after being yelled at by a Party City employee was not what I had imagined I would be dealing with over $200 later... I have since heard from others about their challenges here and would highly recommend seeking an alternative service. For the amount I paid and the efforts I made, this could have been avoided.
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July 2022 by Jennifer Matthews
I ordered a delivery of balloons for my son‘s second birthday. I received a text and an email saying my order was delivered although it never was. I called the store and the woman on the phone basically told me that it’s a second party that does deliveries so there’s not really much they could do. I asked her if there was a number that she could call and she told me she would see what she could do but didn’t really give me an answer. She proceeded to tell me that she would start a ticket to give me a refund and I told her that I didn’t want a refund I wanted the balloons I ordered since my son‘s birthday was the next day . I asked her if the balloons I ordered were in stock and I could just come pick them up instead and she said they were so I sent my husband the next day to pick them up. The balloons that he picked up were missing balloons that I had ordered, and the person that he picked them up from said that they were sitting there for days and they were waiting for us to pick them up even though they said they were out for delivery. Horrible customer service and really poorly run store. I would suggest getting your balloons at the dollar store.
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July 2022 by TJ Fabrizio
Like others have stated, today I walked up the register with 2 basic balloons that I wanted to buy and fill with helium. I was told it would take 2 hours to fill 2 balloons. This was said to me with a straight face. I understand that I would need to wait if I had 20 balloons to fill but 2? There was a business down the street that was able to fill 2 balloons with helium in 1 minutes and 30 seconds...yes I timed it. I also don't blame the teenager making $10/hour because they are just told what to say...this is all the manager
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July 2022 by juan mallqui
Went there today 6/10 for a ballon for my 5 year old son’s birthday and asked to have it filled with helium and was told they couldn’t do it. While the woman was filling someone else’s ballon and that whole process took 20 seconds. She stood there looking me in the eye telling me she couldn’t do something that took 20 seconds. Lack of empathy, lack of caring, lack of service. Last time I bring my business to Party City in Peabody, MA.
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March 2022 by N S
Love the balloons but during Halloween the costume came with 2 different size gloves and they did not let me return or exchange them.
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January 2022 by Dawn Andrews
Good selection will be back for the birthday in March?
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November 2021 by Chris Mass
Incredibly patient employees. I'm assuming halloween is a big time for this place and despite the store being packed with some questionable behaved kids looking for Halloween costumes the employees were so patient and professional. The place was organized with plenty of halloween essentials. 100× better than the saugus location..
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October 2021 by Lerna Roberts
The staff was very helpful. They show you what you were looking for not just tell you where to find it. That was big for me. Yup!
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October 2021 by Annette Linehan
They're okay but I'm going to find another balloon place they don't take the time for you there they don't ask you questions when they are looking for balloons
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October 2021 by Iliana Argüello
The staff was very helpful. I'm going to visit this store every time I throw a party.