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November 2023 by André Leite
Excellent service from Mya, she helped me a lot with everything I needed, I recommend
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June 2023 by Gabriella Gutierrez
The most unprofessional place on earth, they treat you like trash, NO ONE speaks English or knows what they are doing. They just don't care. Still forces you to buy accessories "included in the price" that you don't want or need it. Pay attention not to be fooled and end up paying more than you need!
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June 2023 by Poe Tyrs
They are quick to lie and cheat people out of their money and when a customer ask for explanations they will claim they don't know you and don't even have your information in their system, threaten you while they hide inside lovked doors and behind their monitors and call the police on you call the police
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June 2023 by Lucas Campos
????????
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October 2022 by Lori Sellards
I was in love with Metro until T-Mobile took over. You can't pay your bill on-line or through customer service so you're forced to go to the store and get charged 5 dollars to hand the person cash or credit cardI'm extremely disappointed ☹️
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July 2022 by Brenda Blais
Welcoming, friendly and helpful staff!! Nice to be greeted with a smile and hello! Vastly different than what I encountered 2 times at the Washington St location in Salem. The "manager" there needs to come and take lessons in how to treat customers from the Peabody location. I'll NEVER set foot in the Salem location again. I've since heard from others similar experiences at the Salem location.
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March 2022 by jamie carbone
This is the second time I receive terrible customer service from this location. I was hung up on recently and almost charged $100 over the right price of an item. I realized the price was off so I didn't purchase the phone and left the store...
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November 2021 by Nancy Fleming
They were all so helpful, knowledgeable & polite. Great service & great people.
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April 2021 by Milena V Santos
A pior experiência pra uma sexta feira logo cedo.
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February 2021 by Jessica Bacelar
Worst customer service I’ve ever had in my life.I was “helped” by a clueless girl called Rosa. I was switching to Metro and as a new customer Rosa wasn’t able to give me any details of what I was getting, what were my options and she made me feel very uncomfortable and doubtful if I really wanted to switch.She told me that “I HAD TO get an “add-on””for three months - in which was a lie (I used to work for metro back in the days and the reps makes us push sells, but it’s not necessary) I got home and downloaded my metro app and I took off the ads on she put because she pressured me to get it - I got a $5 credit back into my account for next month because I took it off.PLEASE PLEASE PLEASE know what you’re going to get before they put “hidden fees” of unnecessary things you don’t need.I DO NOT recommend her services and I will never go back to that store if I’m going to be seen by her. ???????????
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January 2021 by Tracy Collins
My screen protector broke the girl was wonderful help me put it on and everything thank you
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November 2020 by S Crawford
The best customer service ever she was great
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November 2020 by Eric Blanchard
The young really took care of my friend who I was with
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October 2020 by Luana Lindeza
put Spanish people who don't understand us.
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June 2020 by Lorraine Snow
I don't know the reps name. She fixed my phone's issue ??. I couldn't get my supervisor's texts'. Sure I've right away to re-set my network. WaLa - FIXED. Thank U SO SO MUCH ! ?
