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July 2024 by Kristen Vaisvila
A very helpful and kind staff member opened the door for me because I was pushing a stroller, and helped me carry in my items and packed them up for me, all with a friendly smile. Thanks again for the excellent service!
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April 2024 by Bella T
I received exceptional service at this location today from an employee named Deven. He was courteous, professional, and a pleasure to deal with. I want to commend him and thank him for his help. Another young man, whose name I did not get, was also helpful and courteous with a question I had. Excellent service overall.
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February 2024 by Paul E. Smith
These guys are great! Always willing to print my job and do it again if I have any issues. Much better than Staples!I will be back! Thanks!
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February 2024 by Sara Samy
Dont waste your time take your business somewhere else, the girl there was super rude and unhelpful, Fedex screwed up slapping the label on the wrong package ? and now they want us to pay again for it so it gets delivered to the right place instead of just apologizing for the screw up and get it right this time but nope with this store you get both 1-rudness and 2-waste of time , in case you're wondering I took my business somewhere else
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November 2023 by Alex Carria
FedEx will never get my business again and I suggest anyone reading this do the same.I moved across the country and used FedEx to ship a large computer monitor to myself and insured it. When it arrived, it turned on but the panel inside was clearly damaged because the screen would no longer work. I submitted a claim and it was instantly rejected.I then appealed and they agreed to perform an “inspection.” The person on the phone indicated someone would be sent to do this and inspect it in my home. I agreed but when they sent someone out, they wanted to pick it up and take it from me so I refused. They then sent two more people who also wanted to pick it up and finally one of them explained to me that the inspection works this way where they will take it back to one of their facilities.I allowed them to take it and after several weeks I finally get a call from an inspector. They seem to have no idea why they have my monitor and ask what I want. I tell them what happened and they just say ok and that they’ll do the inspection. About a week later the monitor is returned to me with 0 documentation or indication of what the result is of this inspection.Finally a week later I call their customer support and they say my claim was denied again because there is 0 physical damage to the outside of the monitor. This was completely ridiculous after 3 months of back and forth and the fact that I had to reach back out after all of it to get an answer feels crazy.They are completely disorganized and don’t want you to have any transparency into their processes. As I said at the top, they will never get my business again.
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November 2023 by Robert Moran
Helpful in store. Paid $20 for two scans(large) to PDF. Inspected small screen-ok. Done similar in Concord NH store, paid $12 for 2 complete files!!Got home and looked only one complete file-the other was just an icon!Called to see if they could email missing-nope!I’ll go elsewhere next time.
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November 2023 by EMMANUEL PENA
Horrible customer service ! & ZERO taste of professionalism, I will never return to this location again. Such an unpleasant experience
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August 2023 by Sandy Gatti
Super helpful and friendly. Very professional.
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April 2023 by Yessica Pinzon
Avoid this store ‼️Why the store manager is so mean with customers?, we went to pick up a package and asked for help with the other packages she refused to help us, and respond with a bad attitude. She looked like she doesn’t want to do their job. I don’t get why she work as a manager if she has no professionalism.
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February 2023 by alpha ABX51
Amazon, UPS, United States postal, all understand. After many years, FedEx still does not understand, FedEx drivers still cannot understand that Staples is a valid destination for (1st class) mail and packages. Every package that I have shipped to Staples gets lost in bureaucratic bull... Please tell every FedEx driver in the world, Staples is a valid destination. Please. # Do not use FedEx. #
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September 2022 by Johnny Ray
I always use FedEx to send gifts to my grandchildren. And I always use Pack and Ship. So easy. I bring bags of wrapped presents. They pack them and I'm done. It costs more, but it's for the grandkids so I don't care. It makes their gifts more special being delivered by FedEx instead of the mail. Oh, everything goes Ground. I'm in Massachusetts, packages get to Vermont the next day; Ohio and Virginia take 2 days. Beat that.
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July 2022 by Kurt yang
Great persons and so helpful to customers like me.
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January 2022 by Johnny Ray Maloney
I always use FedEx to send gifts to my grandchildren. And I always use Pack and Ship. So easy. I bring bags of wrapped presents. They pack them and I'm done. It costs more, but it's for the grandkids so I don't care. It makes their gifts more special being delivered by FedEx instead of the mail. Oh, everything goes Ground. I'm in Massachusetts, packages get to Vermont the next day; Ohio and Virginia take 2 days. Beat that.
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January 2022 by Dana Stanley
Store says open on Sunday and are closed
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September 2020 by chris d.
All I can say the customer service specifically from the store manager was simply non professional. The employees were fine. However when an employee asked the store manager a question that she couldn't answer (which is perfectly fine) he simply waved it off and told her to tell me go to the website (mind you I am right in front of him) When I asked another general question the answer was the same..and slightly sarcastic...which earned a laugh from one of his employees. As a business owner, if I was aware that my store manager acted that way, we would have a meeting ASAP. With that said the experience was 5 min long and with that said it was most certainly not a pleasant one. This is the FedEx Kinkos on RT-114
