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December 2023 by Melanie Thomas
If I could give a negative number I would!!! The pharmacy NEVER answers the phone! And some people do not drive, and need to get information about their medication! How can people get a hold of the pharmacy in an emergency? This store and the blonde lady that fills the scripts need to be reported! I have seen her pick up and say “ please hold” and NEVER picked the phone back up! I have been on hold for an hour before I have up! THIS NEEDS TO BE DEALT WITH!!!
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November 2023 by Deaglán Searson
horrifically bad staff. my friends and i went in to buy snacks, and the worker named kathleen circled around us the entire time. she refused to move more than five feet away. acted like we were stealing, even though we were completely normal, paying customers. we had no large bags, nor backpacks, nor baggy clothes. we were not on drugs, nor were we drunk. we were simply trying to patron the store. completely unacceptable behavior. i would give less stars if i could.
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November 2023 by Joseph R
There’s never staff around as if they’re short staffed although they claim they aren’t. I did apply months ago around the time these reviews started popping up and although I didn’t see these reviews some of them say poor staff and understaffed which I assumed because every time I go there nobody is there and when I did apply they claimed they were full which looks not to either be not true or whoever is running it is doing good
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November 2023 by Amanda Santiago
Lol I’m pretty sure my ex-manager got rid of most of the bad reviews here, but this is the last time I’m going to say this and screen shot it so if it gets deleted again I will call corporate. I was supposed to get transferred and never did and also worked one day at the one I was supposed to get transferred and never did.
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November 2023 by Nikki Doolin
Ridiculous. Pharmacist was very rude and no help today. She talked down to me because I didn't understand something. Which obviously didn't make sense to the customers behind me either. I don't know her name but she is pregnant. I used to have no issues there since I moved here 7 years ago. But lately I can't deal with them. Im going to switch to Walgreens or somewhere else. I walked out crying with my two little kids. Now my daughter can't get her prescription figured out. My whole family goes there and now we are done.
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October 2023 by Lizzy B.
This is the most in organized pharmacy I have ever seen the staff is rude and so is the pharmacist. You make an appointment for a glue shot and you'll be sitting the well past your appointment time. And as for prescriptions that's a joke because the are never filled on time
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August 2023 by David Anthony
AFTER READING ALL OF THE REVIEWS THIS STORE SEEMS TO HAVE CAPTURED THE ESSENCE OF EVERY HORRIBLE CVS ON THE PLANET...!I DRIVE, OR I TAKE THE (T) ALL THE WAY IN TO BOSTON, MA. FROM BEVERLY, AND PEABODY, MA. TO USE THE PHARMACY AT THE HOSPITAL I RECEIVE TREATMENT AT BECAUSE ALL CVS'S ARE INCOMPETENT...!I'D LIKE TO ADD MY FIRST EXPERIENCE AT THE STORE IN PERSON IRONICALLY TODAY JULY 31ST 2023 WILL BE THE LAST TIME I EVER DARKEN THE DOORWAY OF 174 MAIN STREET PEABODY, MA. 01960BEWARE THE OLD, VERY OLD, WITH SILVER-WHITE HAIRED "DRAGON LADY" -PHARMACIST, BECAUSE SHE'S A WITCH WITH A "B" ....!WHEREAS SALEM, MA. IS LESS THAN A MILE AWAY AND SHE NEEDS A GOOD SPELL CAST ON TO HER, TO TURN HER INTO A NICER PERSON, IF THAT'S POSSIBLE....? SHE SHOULD MAKE A TRIP TO SALEM, MA. TO SEE IF SHE CAN FIND A WITCH BRAVE ENOUGH TO ATTEMPT WORKING WITH THIS BEAST.....!I TRULY FEEL CVS INTENTIONALLY HIRES INHERENTLY ANGRY PEOPLE TO WORK FOR THEM, SUCH AS THIS "BEAST", WITH WHITE HAIR, SO THAT ALL THE WITCHES IN THE WORLD WILL NEED TO CAST A "KARMA" SPELL ON HER, TO DISTRACT THEM FROM ALL THE MISTAKES CVS MAKES...!JUST REMEMBER, "BRUN HILDA", OR IS IT BROOM HILDA..?THAT WHAT GOES AROUND COMES AROUND......!
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July 2023 by Teresa Brasil
This is the worst pharmacyLast week came to put a prescription in they said it will be ready tomorrow well its already Monday and still they don't have itThis is crazy ? they put you on hold oh they pick up and hang upSomething has to be done about this pharmacy
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July 2023 by Enid Perez
They need more staff. They take to long to talk to u to the phone or it just drops the call so I can never speak with anyone, needed prescription transfer and they didn’t do the transfer had to call the doctor to send the prescription to the pharmacy, and there’s only one person in the consultation so whoever already there u don’t know how long that person will take. The app is not easy to use either, u can’t add a family member or a minor probably have to go to the pharmacy so I can’t do anything thru the app to get what I need in the pharmacy. This is the pharmacy close to my house So I don’t have a choice but to go there and wait in the long line usually when I get there no matter what time.
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June 2023 by Jus Alm
They can't figure out how to schedule lunch at the pharmacy. They all take theirlunch at the same time and the pharmacy is completely closed for an hour from 1-2. You know, when other working people have a small window to get things done during their workday. Why not just schedule the lunch breakes so u don't have to COMPLETELY CLOSE THE WHOKE PHARMACY FOR LUNCH!!
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May 2023 by Jenney Holland
Don’t use this CVS Pharmacy. Customer service is poor at best. They had my son’s prescription for 24 hours before they decided to fill it. Had to wait on hold several times for 15-20 minutes with no luck. Finally called pretending to be a dr and they picked up.
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May 2023 by Melissa Mckenna
Absolutely Unacceptable. I pulled up in drive through after waiting behind someone for 30 minutes. She tells me that I am now 5th in line and I can wait at the window or come inside for faster service. If I am 5th in line how would it be any faster? I waited at the window for an additional 30 minutes. This cvs is not monitored. They don't follow the corporate rules. I'm in complete shock. I have been in line since 430 and it is 521 and I am still sitting here when I was supposed to pick my child up at 5. Don't lie to the customers. Get it together. Where is the gm? This pharmacy is a joke and it's a do whatever they want kind of system. I'm officially done here and I won't ever be back due to their horrible customer service and untruthfulness.
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April 2023 by bj
Pharmacy staff is rude and incompetent especially the pharmacist her self. She barks out orders, rolls her eyes and actually gestures like she is going to pull her hair out. It is no wonder the staff has an attitude and does not follow her direction. My medications have been mixed up on more than one occasion ( dispensing Levothyroxine instead of Levetiracetam) although these medications have a similar spelling the out come of taking the wrong medication could lead to seizures. this is just an example of how little the pharmacist and her staff pay attention to detail. Do yourself a favor and choose an other pharmacy!
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February 2023 by Lindsay Ronan
Most incompetent staff I've ever had the misfortune of meeting. Its hardly ever staffed, and when you do get someone they seem to have no idea what they're doing. They refused to give me my package, with my name and address on it, same as the ID I showed them, and thus the frozen food I'd ordered melted and was ruined. I've emailed back and forth and even called to absolutely no avail! Their only solution is "sorry for the inconvenience. We'll let the store manager know." As if them knowing I'm upset is going to give me back my $60!!!! I tried calling them and even the automatic operator is incompetent! "Please say menu if you'd like to go back" "menu" "that is not a valid option." I finally got a person and they hung up within seconds! I didn't even get to SAY my problem! This place 100% deserves every 1 star review its got.
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February 2023 by vanessa telma
bad experience! the pharmacy has opening hours and you get there and they close in the middle of the day, they tell you to come back later. I came back 2x later they said that the medicine was not ready! that is, they didn't even look at their system! they had not received the order.
