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January 2024 by Jenny Weaver
Always helpful and very friendly at the Davis Square office.
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December 2023 by miguel alonzo
Wonderful customer service thanks
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October 2023 by Jonathan Hammond
I could understand the second person I spoke to who was great. Unfortunately I had an issue and had left a voicemail, but by the time I could get in contact with a person the following week I had already gotten hit with a $1,000 loss.Was told if I had called the week prior I’d have been able to resolve the issue, so if they picked up the phone and checked their voicemails I’d have been able to resolve the issue in time.Want to clarify, the second person I spoke to was very helpful. Review points towards lack of 24/7 support and unclear key commands when you call and have to deal with a robot. Who knows if they’re even checking the right voicemail or having people leave messages at the right place. Because of their slower response time, I’m out a grand.
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September 2021 by Ari Mertol
This has to be one of the worst banks to exist!! They are never on time with your payments!! Laziest open hours I have ever seen!
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September 2021 by pop smoke's archived memes
they are never available when you have an issue with your card! NO 24/7 COSTUMER SUPPORT! very unorganized
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May 2021 by Jordan Cunha
Spoke with Jenny on the phone discussing an issue I was having with my debit card. She was sarcastic & rude throughout the entire conversation. Unsatisfied to say the least
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February 2021 by Mary De Rivera
(Translated by Google) The bank is good but now with the pandemic it is a problem even to pay or request any service.(Original)Es bueno el banco pero ahora con la pandemia es un problema hasta para pagar o solicitar cualquier servicio.
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February 2020 by Heather H.
The mortgage department is the worst I have had to deal with. As an agent, I have been a part of hundreds of closings. The incompetence was amazing and unprofessional at best. Stay away from this lender
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December 2019 by Emily Murphy
My car loan with CCU can't be over fast enough. Their website is difficult to navigate, you can't even pay your loan through their account set up. You need to set up a separate account for loan payments. I've had multiple issues with early payments being put towards the principal amount and then being charged double and with a late fee. Their customer service rep's are rude and unapologetic. Don't use them if you like convenience and customer service!
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May 2019 by Scott G.
It's a small community credit union. Good and bad to it. The good? Friendly people. The bad. It's really tough to get anything done if anything unusual happens. And to quote a famous Radio personality, try to get anything done on their no service number. I bought a car and the dealer financed it thru Community. Rates were compatible and I have a savings account with them. Figured I would pay it off after a couple of months. Everything went fine until I tried to pay it off. I stopped in and they told me that the loan is in my wife's name. They did give me the payoff though. Seemed high so I asked them to verify payments received. Nope. It's her account. She needed to call in and give me permission to talk to them. OK. She did that about a month ago. Yesterday we tried to walk in and take care of everything. Got there at 2:05. Door was locked. Seemed they decided to close 4 hours early for black Friday. Nothing posted on line or on the door. Guess this is a new bank holiday. No problem. I called in today. After long hold times, I go thru the whole verification process to be told that they can't find the note from my wife. They can't call my wife. She calls in and since she is at work can't deal with the long hold times. They have a call back option. She leaves her number, they call back, and what ever happened at that point resulted in a really irritated text from my wife that said they S___. And now they are closed until Monday. If you are retired and can walk in, go for it. They are nice people and you are not just a number. DO NOT EXPECT service over the phone or the internet.
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August 2018 by Hilary Linihan
Wonderful customer service. The people that work here are always kind and eager to help.
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August 2018 by Michael R.
Terrific credit union l get better benefits from them than friends and family members that belong to larger banks
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August 2018 by J S.
The staff is always super nice, helpful, and efficient! Great cd and savings rates.
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January 2018 by Andrew M.
Absolutely the worst bank I have ever used in 42 years. Sadly - I got stuck with them for a car loan and didn't do my research before signing. To begin with - their website looks like something from 1995. And you have to sign in 3 different times to make your monthly payment. When the auto-pay didn't work - some guy from an answering service answered and had never even seen the website - let alone provide help. Then I get a letter saying "we've been trying to reach you" to provide proof of auto insurance. Guess what? I never received a single call, email or letter until now. This place is a F-
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December 2017 by Gwendolyn S.
They are AMAZING! I use the Somerville branch and set up a small business account when Bank of America was being awful and I've never looked back. Everyone is friendly, they've literally driven to my office several times for paperwork, shower us with swag, and are fast with communication. I never thought I could love my bank!
