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November 2023 by P H
BMW Andover Street, Peabody, service department is very professional and well organized in making appointments and in explaining to the customer what was necessary to repair and why, via video, as well as in person verbal communication. Some of the repairs were under warranty, which was explained and prices were quoted for the entire service, before going ahead with the work. BMW of Peabody provides excellent service in a friendly, and relaxed atmosphere-and the maintenance department is meticulously maintained. The car is returned washed, inside and out. Thanks for your services.
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November 2023 by Christian Connors
My salesperson Andrew Madigan was simply exceptional. He was extremely knowledgeable about the new BMW model that I bought and even came in on days off to assist me with the purchase. Can't say enough good things about my experience with him.
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November 2023 by Justin Wright
Really effective and efficient Service AdvisorsOur guy is Greg Stanicek - he's excellent!The whole service team is highly communicative throughout, you know what's good and what needs attention.And when you get the car back it has that new car feeling!Does it get any better?
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November 2023 by Melissa Paziuk
Fantastic experience working with BMW of Peabody! This is my first BMW, and won’t be my last! Ryan Delaney Was extremely knowledgeable, helpful and attentive every step of the way, making the whole process effortless. I waited a long 10months for my electric car to get built and shipped, and during that time Ryan kept me updated on the progress and was even able to include some last minute changes to the car that I originally had opted out. As soon as the car arrived, Ryan worked with my schedule, even staying late to accommodate me, and made sure everything went smoothly and on time. I’m completely new to electric cars and all the features seemed overwhelming, but Nick was very patient at explaining and showing me how everything works, even when I asked for the second or third time! The car itself is better than I could have ever imagined, but the service offered at BMW of Peabody surpassed my expectations and made this whole process easy and enjoyable!
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November 2023 by Jim Saropoulos
The sales process was smooth. Jeff B did an excellent job showing the car and accommodating a test drive. Took his time to answer questions and see the process through to the end where I purchased my vehicle.
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November 2023 by Lisa P.
BMW Peabody doesn't even deserve 1 star. I have bought numerous cars, motorcycles, boats, and trailers in my life and I have never experienced such a pathetic dealership! Once you sign papers... you are on your own. DO NOT TRUST THIS DEALERSHIP!!! The worst decision I made was to walk in the door,... the best decision I've ever made was refusing to buy a car from them. I ended up traveling 4 hours that includes a ferry ride to Bayshore BMW and bought a car there. Great experience, much better car, better price and absolutely no lousy attitude like I experienced at Peabody BMW. BMW of Peabody is AWFUL!!!!
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October 2023 by Aaron Armstead
Sometimes somethings happen, and from it happening, I write from the perspective of my experience so others can see / read about it; my hopes are it provides others insight on what to expect.First, I love BMWs ... I have owned several over the past 15 years. So I have been around 'some blocks' with BMW dealerships, services, etc ... I know the ropes.Now for Peabody BMW ... what I wanted wasn't available where I live, so I was stuck with searching the web. I found what I was looking for 1100 miles away from my house, at Peabody BMW in MA, (I live in southern Illinois).When I saw the car, I wanted it, so I reached out to Peabody to get it.HOWEVER, there was the "first time for everything" syndrome. I have never bought a car online, never dreamed of it ... but here I was, at the point of no return. And yes, I had all the feelings ... scared, worried, unsure, scared again, etc... but really folks, Peabody made it not scary at all.I saw the car, sent a message online to the dealership, within seconds I had a reply, and within 30 minutes I was working with my salesman Dan K.If you have ever turned on a water faucet, the equivalent of the entire process was the same. As easy as turning on water.Dan K provided me detailed videos of my X6, inside and out ... like he went above and beyond with the detailing the car with narration via video (as he knew I wouldn't be visiting the dealership in person).Any question I had, Dan K answered ... and if he wasn't available to answer questions (for whatever reason), no matter who I called or emailed (for example, sales managers, other advisors, even finance advisors), my questions were answered within a reasonable time and to expectation.Overall all .. great experience.Beware of the Clock. The time it took to complete the entire purchase was roughly 2 1/2weeks (but this is to be expected), buying a car 1100 miles away, does required / include a bit of wait time (like, mailing out paperwork, signing paperwork, mailing it back, sending cash wires (my bank's security had their own processes of validations to ensure I was sure), licenses / titling, paying taxes, etc... ) but I knew this going into the deal. AND 2 weeks, well worth it.But as mentioned, my X6 is perfect (my opinion, its the best model BMW makes). The experience met / exceeded all my expectations (cant go wrong with going with Peabody, no matter where you live), and my salesman even tossed in a six pack of New England manufactured IPA beer (cracked a can opened as soon as I got it to celebrate the delivering).So I bet you are wondering ... how did I get the car? My salesman worked in my deal "shipping". I had two options, open or closed trailer. I have never shipped a car anywhere so I did some research, and decided to have the X6 shipped to me in a closed trailer (well worth it, trust me). Spend the extra 500 dollars to protect your $$$$$$$$$$ investment.Car came, it was clean, it was as expected, no issues, no problem, and had a full tank of gas ($80 in savings), and like I said, a six pack of IPA in the back seat.Overall, from my assessment of the entire experience, going with Peabody is the way to go. You will not feel like "just another person driving a BMW", but the only person driving a BMW.Lastly, the time to update your wheels is now ... go get a X6 (its worth every penny) ... it is the best looking model, its like a combination of sex appeal and power mixed into one, and of course its THE ultimate driving machine. Peabody BMW has them for sale, they are worth the pennies.Thanks Peabody for making it simply simple. 5 Stars!!!!
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October 2023 by Maggie Rohlfing
Emailed BMW of Peabody to schedule a test drive and they promptly followed up with me by phone. When I arrived to the dealership I was warmly greeted and told the car was ready just downstairs. Jamie accompanied me on the test drive and answered any questions I had about the vehicle, previous owners, maintenance records, etc. I had been car shopping for a month at this point so when we returned to the office I was ready to discuss next steps. The financing process was very straightforward and Joe did a terrific job. I returned the next day and they took their time to explain all of the buttons in the car which was super helpful. Would 100% recommend. Everyone treated me with professionalism and courtesy. Car was exactly as advertised and priced fairly. Car buying experience was top notch and I’m very satisfied with my purchase!
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October 2023 by Top Notch
Service advisor Richard on the Andover st location is the best!! I come all the way from Boston to Peabody just so I can get a hassle free service thanks to him
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September 2023 by Tamra Laukien
As usual, another fantastic experience with BMW of Peabody. They’re very friendly, and quick moving. I got a loaner car quickly and they were able to easily fix an issue with my tie rods where I was told they needed to be replaced by another shop, but these guys knew what to do and I did not need them replaced. They also sent me a video of the car from underneath to show me how things were. So personal!
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September 2023 by Opal Barclay
Great experience. Every time I bring in my X3 for service, I always feel well taken care of. The team is professional, patient and take their time to thoroughly explain things in a way that is digestible. 10/10.
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September 2023 by M Kinnea
Expensive but good work done. New video of car before work done was great seeing the problem. Ramon did a great job. Rick was good to work with kept me informed. My only complaint is I just had brake work done and guaranteed I'll get a coupon for brake work in my next time I get a mailing
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August 2023 by David Kneedler
Terrific service experience. Communication from service manager Greg was excellent. Loaner car process could not have been easier. The video outlining my car service inspection was helpful. Getting a washed and vacuumed car back after maintenance is always nice experience.
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August 2023 by Marianne Terlizzi
Great job by the techs working on my car. Everything I had asked for them to do, was done. Across the street I waited for the call, had a cup of coffee and read my book. The maintenance on the car took one and one-half hours. I also liked the video what was done about the work on my car. I was very satisfied!
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August 2023 by Bethany Amos
Really enjoyed my experience with my salesman Peter. There was no pressure at all and they took my previous lease and dealt with everything. I went to Audi across the street and the gentleman was so rude for no reason. I even made an appointment before I went and still got an attitude for asking if they had a couple cars on their website. Ended up with a beautiful preowned certified 5 series for a reasonable price in a matter of hours. Everything went smooth and they even had the car ready to go next day. Thank you Peter!