O'Reilly Auto Parts in Palmer, Massachusetts is a reliable and customer-focused store that provides a wide range of auto parts, tools, and services. Located at 1569 North Main Street, this store offers free services such as battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums, and have a Loaner Tool program for customers who need special tools for their repairs. The store is known for its helpful and knowledgeable staff, particularly Ryan, who has been praised for his excellent customer service. Customers have reported that Ryan takes the time to ensure they get the right parts for their needs and even offers to install items like windshield wipers. The store is also commended for its clean, well-organized, and well-lit environment, as well as its reasonable prices. With over 6,000 locations across the US, O'Reilly Auto Parts is a go-to destination for car owners in need of quality parts and reliable service. The Palmer, Massachusetts store #5520 is a shining example of the company's commitment to customer satisfaction.
The person behind the counter went out of her way to try to get my needed parts. I didn't get everything, but she tried.
June 2024
Had to get a replacement bulb for my VW. Ryan was super helpful and made sure he didn’t sell me anything I didn’t need after a thorough check. After my purchase, Ryan was gracious enough to change my bulb for me. One of the best hassle free experiences I’ve had. Thank you Ryan
May 2024
Had an issue with my battery that needed attention asap. Called the store and Ryan told me to come in. When I got there he changed my battery out for me. Went way above and beyond. Couldn’t have been more helpful. Great job.
