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September 2023 by Matthew G.
DO NOT WASTE YOUR TIME!!!Ive been searching for a new/used Toyota Tacoma. Found a beautiful Tacoma online on there lot. contacted the dealer and let them know I would be out to look at this one particular truck.They were well aware that I was driving a little over an hour and a half to come see this truck! Now keep in mind according to cargurus this vehicle has been on there lot for at least 30+ days so servicing should of been done by now. I was working with both Zach and Kayla when I got there I went in and inquired about said vehicle. Zach sat me down and was more interested in my trade in and what I had even before showing me the truck. While we were talking I witnessed Kayla sneak out the side door and go to where the truck was get in the truck and drive it in one of the bays of the garage. We went out and I told Zach before we get any further I would like to actually see the truck and see if I even liked it. He told me it was up in the front so I got in my car to go and see said vehicle. To come to find out that they supposedly brought it in for "maintenance " and it was up on the lift at the moment and I wasn't even able to see it. I had every intention on purchasing this truck if it ran smooth was mechanically sound etc... The fact that they knew I was coming far away from them to legit purchase and then when I got there pulled these slime ball car sales tactics is absolutely ridiculous!! DO NOT DO BUSINESS with this lying car dealership!!! These are the types of dealerships that give all car dealerships a bad name!! I'm absolutely disgusted in how everything went down later after I left I called the sales manager to get an explanation of what happened. when he called back he had left a voicemail saying he had a good explanation of it so I called him back left another voicemail on his phone because I guess he's never in the office or just doesn't want to deal with people to which it's been 3 days and still no call back! The dealership is horrible from the top to the bottom Don't even waste your time!!!!!
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September 2023 by Tyler Brodeur
I just got the brand new 2024 Chevy trax from Drake! This is my 3rd car I have bought from Palmer Bertera and plan to stay a long loyal customer because of their employees not because of the cars. Jake and Drake new exactly what I could afford and needed and made it extremely easy. Can’t recommend them enough
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September 2023 by Autumn Rose
Bought my 2nd car from Bertera today! My salesman Kyle made it an amazing experience. Even though he was new he made an effort to get to know us and our needs in a vehicle. I could be more please with the service we got from him! Thank you Kyle and the Bertera Palmer crew!
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September 2023 by Scott S
My experience is consistent with my previous experiences. However I am enrolled in tires for life which is a scam because I had to go to another dealership when Bertera had me scheduled out for a month before they could service my vehicle. Which would have put me over on my mileage so now I don’t qualify for the tire program. It’s not like I went to Jiffy Lube for service. But as they say if it sounds too good to be true it is. Not that I did anything wrong but try to keep my end of the deal. I am in the process of buying a Toyota never should have bought a Chevrolet they didn’t keep up their end of the deal. Also 150 per tire doesn’t replace a truck tire at today’s prices. Also $185 to mount and balance. No wonder nobody wants to go to the Dealership.
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September 2023 by Joe Dolciotto
The service at Bertera is first-class! I was nervous about navigating the car market since I’ve never purchased a new vehicle, but Jacob Mead and the rest of the staff were more than accommodating! They found a car for me that worked within my financial limits and were there every step of the way with any questions I had! Thank you Bertera!
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September 2023 by Theo Greenwood
AJ and everyone we met there was extremely helpful and fun with no pressure in buying and we’re more worried about you than the sale!!! Highly recommended!!!!
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September 2023 by Deena
Drake was an incredible sales person. Easy, transparent and made my entire experience so comfortable. Able to answer questions as they came and truly wanted to help during the process. We shared stories together and he made the time pass with ease. Working with this entire group has been the easiest purchase I have ever made. I highly recommend Drake to anyone looking for a white glove experience. Amazing!
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August 2023 by Meaghan DeFranzo
I would give Matt more than 5 stars if I could. He is so much fun to work with. From the first phone call to completion he had no problem answering questions and going over everything with me. He had the vehicle ready when we got there, didn't pressure us at all at. Just made the car buying experience really pleasant. Could not thank him enough.
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August 2023 by Brian B.
Steer clear of this dealership!! Their customer service is a joke, and the sales MANAGER (Jacob) has the worst customer service skills I have ever seen. He (Jacob) actually said to me "I have work to do and I'm going to go do it" this was after I called twice wanting to speak with him, and surprise NO CALL BACK. I had to go there and thats when he (Jacob) had to face me. My brand new 2023 truck that I had for 2 days has been in their service department for 20 days, with no communication to me of what is being done or tests being performed. Bertera even said to me "we gave you a free loaner" FREE?!?! I GAVE YOU 45000 DOLLARS for this "FREE" loaner!! Absolutely the worst experience I have ever had. You Bertera have lost a customer for life. I have contacted chevy corporate to get anything done.
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July 2023 by Marissa Szczepanek
Worked with Drake on multiple occasions and very pleased with the service and professionalism. We bought 2 vehicles from him within a year. He listens and helps you to find exactly what you want/need without being pushy!
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July 2023 by Steven Newell
Drake was a very helpful, professional and friendly salesman. He listened to all my requests and got me into an awesome truck for a great price!
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July 2023 by Harley Rose
My family has gotten multiple cars from this dealership and they’re always incredibly transparent with everything that goes on during the process and were very nice to a first time buyer and set me up with everything they could within my means. AJ definitely goes above and beyond for customers!
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July 2023 by Ant Roy
Drake was friendly and knowledgeable,A no pressure atmosphere, answering all my questions, I would recommend Bertera to anyone looking to purchase a vehicle without all the hassles other places I’ve experienced. Thanks again, Bertera, I look forward to the friendly scheduled services as well.
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July 2023 by Benjamin E.
So, I thought these people were heros, but I went there and it turns out they are all zeros. Transmission blew. They said it will be $8700. I went to Demores in palmer to get a price from there. They said it would be $6790. I informed Chevy. And Chevy acted like I was the president of the United States and cut the price down to $5700. BUT, It still ended up being $7200 due to needing extras to fix it and labor . They also said i needed my oil pan replaced because of a oil leak, quoted that at $1300 After having chevy fix my transmission . I checked in town at Harveys Auto. Harveys said they could fix my oil pan leak for under a $100 it was only a plate and 2 bolts that were bad! I had them fix my AC system too for under $300! Chevy is a scam. I wish I could give 0 stars to Chevy.
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June 2023 by Dahimeli Mercado
Thank you so much Matt! We had a great buying experience! Even my son enjoyed his time as well. Your professionalism and care exceeded our expectations. We will surely recommend others to stop by and visit you at Bertera Chevy!