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December 2023 by Dis A.
Avoid - don't waste your time like they do yours! We were interested in a vehicle on a Friday @4:30 instead of being offered to test drive the car ( cause they were closing at 5 and was told the last test drive was at 4pm)we made an Appt for after work on a Monday. My husband called in the am to confirm that we were coming and interested in buying it . We arrived on time to sit with the salesperson to talk finances when I informed the sales person I want to test drive it first before we talk $. Then we see the vehicle go buy the window and we're informed another customer was probably going to buy it. We were mislead, misinformed and never a call back from the sales manager ( who I believe sold the car from under us). We will avoid supporting this local business and we will make sure to let others know.!!!! Honesty goes a long way!!!(Only adding a star cause it's requiring me to.)
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September 2023 by Matthew G.
DO NOT WASTE YOUR TIME!!!Ive been searching for a new/used Toyota Tacoma. Found a beautiful Tacoma online on there lot. contacted the dealer and let them know I would be out to look at this one particular truck.They were well aware that I was driving a little over an hour and a half to come see this truck! Now keep in mind according to cargurus this vehicle has been on there lot for at least 30+ days so servicing should of been done by now. I was working with both Zach and Kayla when I got there I went in and inquired about said vehicle. Zach sat me down and was more interested in my trade in and what I had even before showing me the truck. While we were talking I witnessed Kayla sneak out the side door and go to where the truck was get in the truck and drive it in one of the bays of the garage. We went out and I told Zach before we get any further I would like to actually see the truck and see if I even liked it. He told me it was up in the front so I got in my car to go and see said vehicle. To come to find out that they supposedly brought it in for "maintenance " and it was up on the lift at the moment and I wasn't even able to see it. I had every intention on purchasing this truck if it ran smooth was mechanically sound etc... The fact that they knew I was coming far away from them to legit purchase and then when I got there pulled these slime ball car sales tactics is absolutely ridiculous!! DO NOT DO BUSINESS with this lying car dealership!!! These are the types of dealerships that give all car dealerships a bad name!! I'm absolutely disgusted in how everything went down later after I left I called the sales manager to get an explanation of what happened. when he called back he had left a voicemail saying he had a good explanation of it so I called him back left another voicemail on his phone because I guess he's never in the office or just doesn't want to deal with people to which it's been 3 days and still no call back! The dealership is horrible from the top to the bottom Don't even waste your time!!!!!
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August 2023 by Brian B.
Steer clear of this dealership!! Their customer service is a joke, and the sales MANAGER (Jacob) has the worst customer service skills I have ever seen. He (Jacob) actually said to me "I have work to do and I'm going to go do it" this was after I called twice wanting to speak with him, and surprise NO CALL BACK. I had to go there and thats when he (Jacob) had to face me. My brand new 2023 truck that I had for 2 days has been in their service department for 20 days, with no communication to me of what is being done or tests being performed. Bertera even said to me "we gave you a free loaner" FREE?!?! I GAVE YOU 45000 DOLLARS for this "FREE" loaner!! Absolutely the worst experience I have ever had. You Bertera have lost a customer for life. I have contacted chevy corporate to get anything done.
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July 2023 by Benjamin E.
So, I thought these people were heros, but I went there and it turns out they are all zeros. Transmission blew. They said it will be $8700. I went to Demores in palmer to get a price from there. They said it would be $6790. I informed Chevy. And Chevy acted like I was the president of the United States and cut the price down to $5700. BUT, It still ended up being $7200 due to needing extras to fix it and labor . They also said i needed my oil pan replaced because of a oil leak, quoted that at $1300 After having chevy fix my transmission . I checked in town at Harveys Auto. Harveys said they could fix my oil pan leak for under a $100 it was only a plate and 2 bolts that were bad! I had them fix my AC system too for under $300! Chevy is a scam. I wish I could give 0 stars to Chevy.
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January 2023 by Jeramy S.
All I gotta say is Aj Motta makes it happen, he's honest, it's not a back and forth game. He's effective and gets you a realistic deal and done right! Thanks AJ!
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December 2022 by Richie M.
Jacob, The General Sales Manager made it extremely quick and painless dealing with the sale of my vehicle! Start to finish, the process was clearly explained, prompt, and provided exceptional customer service! Bertera is the best auto group around, but Bertera Chevrolet is superior! Definitely would recommend to anyone looking for a new or used vehicle!
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November 2022 by Rick P.
I was contacted by Matt from Bertera Chevy. He saw my vehicle for sale on Cargurus. I told him the asking price that was posted on Cargurus is what I wanted for the vehicle. He said no problem but we must see it and drive it. He said that they would pay it off and give me the difference. I said fine. I called the next day to make sure he was there and he was. I took my 40min trip and waited for him for 20 mins. He came to me and I gave him my paper work etc.. Another 20mins go by and he comes back to me and says your car looks great and I have some good news. RIGHT then and there I knew something was up. He gave me there price and it was $5000 less in what was posted. I was so insulted that they wasted my time. This Tool just lied in front of my face. MIND YOU, some of there cars are selling close to $10,000 over MSRP. BY THE WAY, they sent me a message last night asking me how was my experience? Being sarcastic, I said "Don't worry it was outstanding "He writes back "That's Great, love to hear more.
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June 2022 by Tina C.
I had my car towed to the bertera dealership service department because it wouldn't start even with a jump from another vehicle. I got a call and they said that it was an internal problem with the battery and they replaced it. I have had this vehicle for three months, all of a sudden it has an error and dies after three months. i got to the bertera service department and found out that they charged me $272 for labor to change a battery that may have taken 20minutes. I've checked elsewhere and found that it usually cost up to $50 to change a battery. I feel that they charged way too much and probably because I'm a women. And or the battery was compromised before I bought the vehicle and should of been changed before I got the vehicle.
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March 2022 by Joe W Bennett
I recently had my service done at Bertera on my 2016 Silverado. I was running a little late but staff was great and they also checked my tires since the two front tires were leaking air I just bought the truck In January and was having issues with tires losing air so once a week I would check air pressure and add air if needed, long story short I had 2 leaking valve stems. James P came right out into lobby told me what the mechanics found and quoted me a price for two valve stems. I was very happy with my service and the staff at Bertera Chevrolet in Palmer Mass. PS to the older gentleman Chuck who was in waiting area waiting for his truck, thank you for keeping me company while I waited didn't catch your last name but hope your doing well. from Joe B in Ct....
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February 2022 by Diana Bonneville
Great service! Drake was awesome!
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February 2022 by Bob Silva
Terrible dealership. They’ll advertise a price and confirm that price on the phone with you just for you to drive hours there and find out it’s almost 10k over the sticker price.
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January 2022 by Eric C.
Paid good money for my truck. I had a few things that needed to get fixed. They failed fixing it. Had water leaks. They lied to me several times about fixing it until they finally decided to seal things up. Have a clunk in the front end. They tell me it's normal. Turns out it's the transfer case. They ran me out of warranty so I'm stuck eating the cost. I would never recommend them.
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September 2021 by Ross Cookis
Very good experience - friendly informative staff
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September 2021 by David Parson
Ryan was great. 10/10. Helpful throughout
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September 2021 by Heather Matte
they work with you . the sales rep Matt that I had was very sweet and patient with me.
