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March 2024 by Alex King
I appreciate the customer service I received at Starwood. When I booked my dog’s stay, I was given an incorrect price for boarding so I was a bit surprised when I arrived at drop off. The owner was contacted and she was able to provide me a price that was close to the quoted price. I was immediately satisfied! Both of my dogs had an amazing time. Because of the customer service and the great experience my dogs had, I already booked them for July.
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January 2024 by Caryn Snyder
My puppy storm loves coming here. In the morning he waits by the front door, and as soon as we get off the highway he gets so excited. Everyone here is super nice, I can tell they love my storm.
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December 2023 by Phoenix Hughes
We love Starwood! Our shy medium-sized dog, Dahlia, has been going there for about 9 months now and we wouldn't bring her anywhere else! We have done both daycare and boarding and she always comes home happy, healthy and tired!
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December 2023 by Ann Ayrton
I use to work there but I saw how well the staff took care of the animals would definitely recommend taking your dog or cat there. The staff and bosses are helpful nice and professional
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September 2023 by Jonah
Staff is very friendly and the prices are reasonable and they offer a lot of services for your dog during its stay. My dog Lizzy came out unscathed and no issues. She did pick up some kind of respiratory sickness after her stay but she was brought to the vet and given antibiotics to treat it. Other than that I had a good experience. I will use them again next time, thanks ?
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August 2023 by Brittany Goss
Edit: He has plenty of time to respond to reviews but no time to call us back. This incident happened prior to COVID. I never said our dog was attacked so I'm not sure who you're quoting there. You did ghost us and now are being dishonest online. If you're a potential customer reading this review you don't have to take my advice. I'm just sharing my poor experience. I would also note his response and how he is more concerned with a negative review than actually caring about his customers.We were bringing our dog here for daycare until one day she got bit by another dog. The owner said he would take care of the cost of the surgery. However he sent a check for part of the cost and then completely ghosted us. He stopped returning our calls. It's been 3 years and we haven't heard a peep. I would never recommend this place.
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July 2023 by Hanan Ibraheim
I am truly grateful for Starwood pet resort for taking care of my lovely Ginger cat when i was a way. I am very thankful for the staff and especially Nathan and Finny who sent me daily updates and pictures that really eased my anxiety.It was my first time leaving my feline friend in a pet resort and to add to that, he had blood in his stool same day of resort drop off so i had to take him to the vet before dropping him off at the resort. As you can imagine my worry and anxiety grew double and leaving for my vacation was not easy. However i am incredibly thankful for Starwood who took amazing care of my boy in regards to food, medicine but also cuddled and played with him in addition to providing me with daily updates. Again i am especially grateful for Nathan and Finny who went above and beyond to ensure Ginger is happy and i am at ease and in the know. I wish they were more people like them!I highly recommend Starwood pet resort; they are amazing and i know you will leave your furry friends in safe hands!
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July 2023 by Euridices De Jesus
Left my baby (mini poodle) Bella there for a week while we took the kids on vacation. I’m sure they took good care of her as Bella seems to be fine after coming back, besides from her diarrhea (maybe caused by stress?). The only thing I wish they did differently is that they had called me before changing her diet. She was given cat food, according to them because she was not eating well which I appreciate as I understand being her first time in a new environment with “strangers” and barking dogs which she has never been exposed to was going to decrease her appetite.Also, she smelled pretty bad. Her harness had a very strong dog urine smell so did her bed and blanket. Not a big deal, I don’t expect this place to smell like flowers as they deal with so many dogs… but maybe would appreciate a bit of spritz on there… the ride home was not fun!!
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July 2023 by Jon S
Honestly They deserve 0 stars but I was required to put 1, I don't understand how this place is 4.7 stars.It smells horribly, the staff doesn't seem like they care at all that pets are there and my dog came home with kennel cough AFTER getting the medicine before being left in their care, not to mention the fact she seems completely spooked by everything since coming home. She won't eat by herself, or go-to the bathroom alone, and when we picked her up we were told she was moved away from other dogs because she was barking to much, SHE DOESN'T BARK AT ANYTHING, and when my partner and I called during our vacation to check in (because we were anxious the entire trip after seeing the state of the place) the person who answered seemed more interested in getting us off the phone rather than easing our nerves this place is trash and needs to be shut down.
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May 2023 by Kristen Regan
Had to leave my dog ozzy for the first time and I felt so comfortable leaving him there everyone is so nice my boy loved one worker named finny who was so great with him even sent me photos!! Love this place totally recommend.
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May 2023 by Megan R.
My pup loves this place. They are reasonably priced and the staff is fabulous. They always make me feel like my dog is the most important there. Strongly recommend!
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May 2023 by Megan T.
My pup loves this place. They are reasonably priced and the staff is fabulous. They always make me feel like my dog is the most important there. Strongly recommend!
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October 2022 by Sara Umberger
This kennel isnt fancy but they take good care of your pet. My dog Dante who did not care for men stayed here many times and did well. The owner Tom and the staff seem well versed in reading dog "body language" and responding to their individual needs. They also took care of two diabetic cats I was looking after when no one else would. I was very impressed.
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August 2022 by Anna Vittorioso
I called to see if my dog could board there for just this weekend. However since we never been there before they turned me down. Guess you are not looking for more clients.
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July 2022 by Kimberly Pierce
Jaxie stayed over one night. She seemed calm at drop off and pick up . The staff was very kind.
