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February 2024 by Debra Burns
Absolutely the best service I have ever experienced
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February 2024 by Jake Goulart
Really good experience at this dealership. They gave a good price and straightforward/honest to deal with.
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February 2024 by Mark Davidson
Great Service! Friendly People.
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January 2024 by Robert Ferrari
Great service with friendly people.
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January 2024 by Mary Breese
Service rep, Cami was wonderful! Very knowledgeable and friendly. Service was quicker than expected. All in all, a great experience!
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January 2024 by Kate Chisholm
They had the car I wanted, drove 3 hours to make the deal. The discounts were great, trade in offer acceptable, and was able to take my new car home that day even though I live out of state. Very satisfied with my new Camry Hybrid!
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January 2024 by Harry Pomeranz
It took three and a half hours for maintenance, with an appointment. It is my last time coming here
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January 2024 by JDT738126
Thanks for a great transaction!
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December 2023 by dianne musik
Great service
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December 2023 by John Mooney
Just bought a new RAV4 and had a terrific experience thanks to Manny Joseph and everyone at Ira Toyota of Orleans. They're thorough, patient, and professional and will work with you to find the car you'll both love and be able to afford. Highly recommend.
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December 2023 by Dennis Schubert
Perfect. Service rep (Lilly?) very professional. Said repair would take an hour. Sat in comfortable lounger with TV on. An hour and one minute later she came to fetch me. It was done.
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December 2023 by Eloise Levy
Ira Toyota serviced my Volvo and did a great job.Everyone was so nice and helpful!
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November 2023 by Michael Taves
Its Toyota is a first rate dealership. I have been there a few times while visiting my daughter from out of town and they treat me like a regular and valued customer. Sometimes for small issues they don’t even charge me! Tatiana at the service desk is especially nice and helpful.
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November 2023 by Robert J Cunningham
I had a very good experience. My car “agent” at Toyota was Lillian. She took time to really look at the car’s maintenance record before suggesting what needed to be done. She worked well with the Toyota shuttle driver to pick up my car. Documentation was detailed well. And the service time was shorter than she led me to expect. Finally, she was efficient and effective with her text communication. All in all, a very good service experience!
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November 2023 by S B
This dealership doesn’t understand the meaning of appointments and appointment times. I’ve now been here 3 times for maintenance services but have decided I’d rather take the 30 mile drive to the other dealership than go here again. Scheduled a 15,000 service appointment to rotate tires, top of fluids, etc. Appointment was at 10:20, called and got the appointment same day immediately. Dropped my truck off at 10 and went about my business. They send you a text with a number to text and a different number to call. Sent a text at around 12:30 and waited 2 hours for a response.. nothing. Around 2:30 I called the service department, it rang and rang and then went to voicemail but of course, the voicemail box was full. Did this about 4 times until I decided to text again. I had texted and said I had called several times and no one was answering and asked again when my truck would be ready for pick up. I got 4 calls immediately, keep in mind I was at work and work as a receptionist, I cannot take personal phone calls at work, hence why I was trying to text (was calling from the work phone). Either way, they call me a few times and then send me a text when I don’t answer that there was a “high volume of vehicles in today and my truck would be done around 3:30-4” What I don’t understand is why you have appointment times to begin with if the appointment doesn’t start at said time or even within the hour? Why wouldn’t you just have everyone drop off in the morning and tell them their vehicles will be done in the afternoon or at least give them the curtesy of letting them know it’s going to take all day? Why wouldn’t you contact me if things were taking longer that day? Why would it take 5+ hours to rotate tires and top fluids and how did I get an appointment 45 minutes after I called to schedule if you had so many vehicles? So many questions, no answers. I wasn’t able to pick up the truck that late so I responded that I would be picking up the truck at 3 and would not be utilizing services at this location anymore. I have the Toyota app on my phone that gives me notifications when my truck unlocks/locks, doors open, hood opens, etc. Maybe 2 minutes after I sent the text that I would be there at 3.. it was like magic! My truck unlocked and my hood was open. I wish I was joking. Got a text 20 minutes later that my truck was done and will be ready for pick up at 3. I get there to pick up and the phone was ringing off the hook , no one answering it. Absolutely ridiculous. I gave this dealership the benefit of the doubt the first 2 times I serviced with them. First time was the same thing, took all day for basic maintenance. Second one I decided to wait in their lobby to see if that would be any quicker and they didn’t open my hood for about 45-50 minutes while I was sitting there waiting (my app knows all) and it was done about 30 minutes after that. Waiting in the lobby for an hour and 20 minutes + for an oil change? I can do my oil change faster than that and I have no experience with automotive care and I’m a women. Will not be coming here again.. (my only mistake throughout this whole process was not asking what time my truck would be done but again, I can counter that with the fact that if it was going to take 5+ hours it should’ve been told to me when I dropped off or I should’ve been told when they realized there was a “high volume of vehicles that day”)
