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June 2024 by SoterPop
They have a major staff issue! Nobody is ever there and the virtual ATM does not work for everyone including myself. They have one teller, thats it and a kid whom has been in training for 2 years! Only reason I have an account here is because of my employer I would never bank with this branch,citizens is fine as a bank. It's the Orleans branch that's the problem its horrendous don't waste your time drive to Harwich
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May 2024 by Bill Donovan
The bank manager is a witch. I will never conduct business there just because of her negative attitude.
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August 2023 by jennifer pistole
I was really a terrible day. Had to go to Citizens. Thankfully Andrelys Gonzalez and Danny Souza always straighten thing out very quickly. They have amazing customer service I finally love my bank:)
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August 2023 by Salim Damirov
Poor service. Exchange cads to usd $20 service fee, that's ridiculous.
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December 2022 by Hi
Customer service is a joke, was spoken to like I was a child by the condescending lady behind the counter.
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July 2022 by A D
Always good help !
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June 2022 by MG
Customer service is a joke, was spoken to like I was a child by the condescending lady behind the counter.
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July 2021 by Dorjee Gyadatsang
This review is long over due but the customer service there was top notch. I had to go there to have a document notarized. I called while driving there and was told they would and stop by hurry because there would only a few minutes left over in their opening hours when we arrived.We arrived and Zhenya was extremely accommodating and notarized my car title with patience and grace. At this point they were 15 minutes past their operating hours but still kept at it until it was done. No charge, all smiles and a have a good evening at the end of it. Couldn’t recommend this branch enough.Especially since I was not even an account holder and could have easily been dealt with objection. Thank you again and sorry for the late review, just found your card in my wallet today. Have a great summer!
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November 2016 by Nikola Bogunovic
Best bank ever
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October 2016 by Bob N.
Staff who opened my account had the checks printed wrong & neglected to inform that mobile deposits are limited When mobile deposits were refused TWO agents sent me to ATMs which do not accept deposits. Each had assured me that the ATM was equipped to receive deposits. Then a supervisor who was to "solve the problem" terminated the call announcing "we" have to go because there is a fire! Too bad we cannot give negative ratings. I'd give Citizens Bank a minus 10.
