-
July 2024 by Leslie F.
Mike was really helpful when my accessory mode drained my battery on a Sunday. On a holiday week. At a busy intersection. 5 stars.
-
August 2023 by Prescott Walsh
This is the worst customer experience i have ever delt with. Terrible support and contact response. Still waiting 4 plus days for a simple tow.Service: Car towing
-
November 2022 by Jay Lagemann
We are AAA members and JWL Transports is the towing company we deal with here on Martha's Vineyard. In the several times we have used them they have been prompt, friendly, and very good at communicating with us. 5 stars all the way.Service: Car towing
-
April 2022 by Paul W.
Crooks! They have a reputation of not answering their phone or returning calls once they have your vehicle so that they can rack up daily storage fees. They also added "credit card processing fee" of $28. Do not use if you can possibly avoid it.
-
September 2021 by Angel Robinson
Had a great experience with this company. They communicated well and assisted in towing my car from a very busy street. The driver was professional and knowledgeable.
-
March 2021 by Binnie Ravitch
Gregg had to maneuver his enormous platform tow-truck endlessly, attempting to reach my ice-slide-relocated car, eventually coming up with a very creative and successful solution. Excellent and very pleasant and professional.Kudos to Gregg!Service: Car towing
-
November 2019 by Jay McMann
The Team at JWL is great, We have big trucks (Island Energy) and when we need them towed they make it look easy.
-
September 2019 by Walter Teller
Excellent prompt service with flatbed transport.
-
July 2019 by Sandy Turner
During the dying days of our last island car, we called AAA somewhat more frequently than we would like. AAA sent JWL Transport Towing. They were great. They responded quickly. They were highly capable in maneuvering our winding narrow driveway up a hill and through the trees. Once they didn’t charge me when the car I couldn’t get started started up for them.
-
April 2019 by Catherine Varonko
I called AAA for a tow due to my car not starting . I already attempted to jump the battery and it seemed like some sort of electrical issue that could not be fixed where my car was stuck. They stated a truck would be to my car in 1.5 hrs. The driver showed up early while I was not right in the lot, which is great, but because I was not right next to my car, he started speaking to one of the employees at the coffee shop I was at, generally being rude regarding the call. When I attempted to speak with him, he blew right past me grumbling angrily that “just because the car doesn’t start doesn’t mean you need a tow.” He opened my car, fiddled with something, turned the key and it somehow started. Then he blew past me to his truck grumbling more before I could ask if anything was wrong or even thank him. I work in auto body shops and tow yards and have never been treated like this man treated not only me, a customer, but a complete stranger who just happened to work at the place my car was stuck. I was shocked.
