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November 2024 by evan zouzoulas
TERRIBLE SERVICE. TERRIBLE SERVICE. DAMAGED APPLIANCES.
THERE RESPOND TO THE DAMAGED APPLIANCE WAS " DEAL WITH IT. WE DON'T
CARE. AVOID BUYING ANY APPLIANCES FROM POIRIER.
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November 2024 by Steve Riley
Thank you Jackie and Poirier’s.
Why go to a Box Store when Poirier Appliance are true experts plus they have everything you need with Fast and I mean Fast Delivery to save the day.
We needed to get a refrigerator real fast due the old one breaking down. We found Poirier’s had a great selection and amazing prices. We had such a great experience selecting the top rated large side by side Whirlpool Stainless refrigerator that we could afford to a buy a matching Whirlpool Dishwasher.
Not sure what is better, storing an amazing amount of food in this Side by Side Whirlpool or the way the kitchen looks with the beautiful appliances.
Just go to Poirier’s and enjoy your kitchen.
Steve Riley
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October 2024 by Luke OBrien
Tyler is a genius. He showed up to replace a gasket on our freezer, and while doing that he checked/fixed/updated a half-dozen other things. Super-friendly and really, really good at his job.
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August 2024 by Normand Beauchemin
I had my dishwasher fixed today by Eddie. He was friendly, professional, efficient, and neat. A great technician!
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August 2024 by Laura Morano
Just had an awesome experience with Eddie the technician from Poirier, not only did he help solve the problem but gave some tips on cleaning my oven and washer, very personable, overall exceptional experience.
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July 2024 by Sam Ozer
Eddie was fantastic. He fixed a poor shower drain that now works great and installed a broken part in our dishwasher. He was easy to talk to and incredibly efficient. Thank you!
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July 2024 by Christina Hardway
I buy all my appliances from Poirier because of their service. My oven had an igniter issue, and Eddie came out and fixed everything right away. He was reliable, communicated well, and totally professional. I highly recommend poirier appliances.
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July 2024 by lara bark
Eddie helped us fix our refrigerator. He was quick, efficient and knowledgeable. Very pleasant to work with, and would happily use his services in the future if needed. Would definitely recommend!! Thanks so much.
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July 2024 by Naushaba Y
Service is terrible. We purchased their extended service contract. We have been without a dishwasher for almost a month and a half now and will have to wait for another two weeks even though they have the parts to fix it. Per their statement they don’t have any techs. When they came to initially diagnose it after waiting for two weeks, the tech fixed it temporarily and this fix also stopped working after a week. The service rep was also snotty when I questioned why we have to wait so long, basically insinuating that they have more priority appliances to fix like refrigerators. So basically we have a non functioning dishwasher that’s been holding stagnant water that is growing in stench.
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June 2024 by Maria Ciancetta
I do not recommend that you pay the extra $400 for the service contact. It always takes a month or so just to get a pair of techs in your home for washing machine repair.
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May 2024 by Jeanne L
Buying appliances, good experience, 4.5+. Delivery, 3 (floor got scratched with refrigerator delivery; delivery cancelled twice without notice). Service very good/helpful both occasions, 5. Parts, 4 (no calls as promised, had to followup with them).
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March 2024 by E.J. PETERSON-EACOTT
Awful service. Avoid, go elsewhere.Comical buffoonery. Once they made a sale they show true colors you are considered dead to them.
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November 2023 by Paul Gallivan
Ed from the Poirier Service team did a great job completing a complex repair of our KitchenAid Dishwasher. He demonstrated great skill and was very professional in his approach to the job. We are very happy to have our dishwasher working again!
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November 2023 by Dan Schulman
I purchased an Electrolux washing machine from Poirer Sales in June of this year. Having read many good reviews about Electrolux online and taking the sales representatives advice I decided to buy it. Ever since day one it is basically rendered useless. Every time I wash clothes multiple garments get stuck between the door and the drum for a couple of rotations before finally freeing and then getting caught again. I purchased an extended warranty through Poired and had a tech come by to look at it. He saw what it was doing and was not able to find anything wrong with the door or the drum. He then called Electrolux, whom suggested raising the front feet higher than the back which did not work. I have since called Poirer on multiple occasions & emailed them as well to no avail.I have purchased other appliances from them in previous years but never run into an issue this bad, in which they refused to resolve the issue.As a result, I’m now left looking for a new washing machine, but have lost confidence in Poirer and will be looking elsewhere, as I’m extremely unsatisfied that they are unwilling to help.
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November 2023 by Richard Gaissl
Just got done scheduling service. Katie was very pleasant and accommodating. Made everything very easy!!
