Kaplan Auto Group, operating as Jaguar Land Rover Norwood, receives consistent praise for its exceptional and seamless customer service across both sales and service departments. Multiple reviews highlight the enjoyable, painless, and straightforward car buying experience. The sales team, specifically mentioned for being friendly, knowledgeable, down-to-earth, and honest, provides spectacular service that exceeds expectations. Staff members diligently help customers select vehicles and thoroughly explain all features upon delivery. The service department is similarly commended, described as the best and highly recommended. The team is accommodating, completes work in a timely manner, and goes above and beyond, even during parts shortages. They demonstrate diligent communication and a clear value for customers, ensuring vehicles are kept in tip-top shape. This consistent excellence leads customers to become raving fans who actively recommend the dealership for both purchases and service, often choosing it over more conveniently located competitors. Overall, the business is noted for its exceptional, seamless, and spectacular customer care.
I had a great experience purchasing my Jeep Wrangler with Zhubin at Norwood Land Rover. Zhubin is very friendly, knowledgeable, and down to earth. The process went smoothly and I never felt like he was trying to take advantage of me as a buyer. He gave me his honest opinion and made the car buying process painless.
June 2021
I had an excellent experience at Jaguar Norwood. My Product and leasing specialist, Pedro, is the pinnacle of professionalism. One of the best representatives I have had the pleasure of working with in the Auto industry. Thank you to the whole team at Jaguar for offering a clean stress free experience.
May 2021
Had a great experience with Danielle at Jaguar Norwood. She was very responsive, listened to my concerns and gave me several options on a certified Jaguar. Plus, she's really nice! I got a great car at a fair price, and am very pleased with the experience. Thank you!
