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August 2024 by Gabrielle G
Finding a car was easy and the salesman actually spoke to me about the car and not just about financing or making me feel rushed. It was the third dealership I tried and the only one where that was the case. My issue was after I purchased the car and the service department. I bought the car after work so needed to come back for an inspection sticker and to have the car detailed. I left work early to come get the inspection sticker, but they said they still couldn't detail it because that department already left. I still have sticker residue on my windshield. Then, I had trouble getting gas. Turns out it's a known issue with my car model so I called them, sent them the case number or whatever it is and what needed to be done to fix it. I came in, a week later (the earliest appointment), and after waiting for hours they told me they needed to get the part and that it would be another week despite my telling them what was wrong, what parts were needed, it was a known issue with my car model, etc. They told me they can't take people on their word and need to check it out personally, which okay fine but inconvenient and annoying. They then told me I needed new tires and a 30,000 mile check up. I had the car less than a month and drove it less than a thousand miles. They told me they don't inspect a car before they sell it. So they sold me a car that needed new tires on top of not being able to put gas into it. They said it would be $1800. Google and other mechanics told me that 30,000 they check fluids. They didn't check these things before they sell a car? Then. They said I owed a deductible. I just bought the car! They said they needed to speak to my salesperson and called me later to let me know I was all set. Weeks later I received a call that I owed them the deductible. I said I didn't and they were noticably upset. It really seemed shady and I was so disappointed that my great sales experience was ruined by all of this.
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August 2024 by Amy Harwood
Best dealership we have ever dealt with by far. Christian and Frank were phenomenal and so accommodating to our families needs. They went above and beyond so we were able to buy our new vehicle. This made the buying process easy and stress free. I can honestly say, next time we need a vehicle, Jack Madden Ford will be the place we do business with again!
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August 2024 by Stephanie Daley
I go for a higher priced "oil change Works package" and I'm told I need front tires and the oil change is now$100
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August 2024 by Alyssa Taylor
Website and Google both state the parts department is open until 6PM. Arrived at 5:15PM and they stated they were closed. Probably should update your hours on your own website at the bare minimum so people don’t waste their time driving in to pick up a part.
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August 2024 by Hooman Shahidi
Set up an appointment to drive two Ford Broncos (a Raptor and a Wildtrak). The salesman (Clayton) was great. He showed me the cars, went over the features, and we did great test drives. Incredibly personable and knowledgable. I decided to buy the Wildtrak. This is where everything fell apart... first I was lectured by Steve about how few Wildtraks are available. A search on Ford's website shows you can swing a cat and find a Wildtrak. After we got over the theatrics, they put a decent deal on the table, BUT, I was required to finance it at 12% interest to get the deal. If I paid cash or financed elsewhere at normal 6-7% rates, they wanted me to pay MSRP.
Outdated and predatory sales tactics killed the deal.
Walked out, found another dealer who made me a better deal on cash terms.
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August 2024 by Jonathan Hernandez
Great sales experience!
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June 2024 by Douglas Erdman
Bought 2017 fusion few months back clean and low mileage needed oil change and loud noises coming from br a kes brought back after I bought it and they said nothing was wrong . Had bought another fusion a few years back thing was great . Don't think IL go back there for my next car.
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June 2024 by G B
Dropped off my 2021 F150 for a service with cheryl, not only did she mention there was a safety recall that i haven't received and took care of that, while working her hardest to get my issue warrantied, which she got. I have never had a more personable experience in a car dealer before. Thank you all for the welcoming environment and incredibly quick turnaround time!!!!
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June 2024 by John Owens
Does not have a good variety of explorers
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June 2024 by Nambians
Brought my Mach E here for service, and the shop is a mess. I repeatedly told them my car does not DC fast charge, and it was never noted anywhere. They gave me my car back, and I was stranded in NY since they never fixed it.
The second time they took the car, they also failed to record the issue after I explained it again. They were ready to give the car back to me after I had to explain the issue again.
This place has major opps issues that need to be addressed.
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May 2024 by Paula Autori
Have bought many cars from Jack Madden Ford over the years. And I also have referred many friends and family to the sales office.
I have not had one complaint. I have always gotten a good price for my trade in, always worked well with sales to get a great price on my new cars.
Through the years I have used the auto-body and service. As a woman I always worry about being taken advantage of, but never at Jack Madden ford!
They treat me respectfully and honestly.
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April 2024 by Stephen Daniels
The sales department was great but the service department destroyed the rep the sales people built. It took 3 separate daylong visits to fix a window that wouldn't open/close. I was lied to and treated rudely each time. At 730 this morning I was told I hadn't made an appointment at all yet by 9 I was called asking where I was. I was sitting the customer waiting room at the time. 4k for the extended warranty and this bad service is all I'll ever use it for. Next time it won't be Jack Madden and I'll never buy a Ford warranty ever again.
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April 2024 by Sang T Sherpa
The service was extremely unprofessional, and the man in the financial department was incredibly rude. He does not deserve to work there. After he had my car key, he threw it on the floor and simply said goodbye.
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February 2024 by G M
My family has a history of buying trucks from this dealer, as well as always going back there for service. You know that dealerships will always be more expansive than your local mechanic, but most times you want factory Ford technicians working on your truck for peace of mind. Two weeks ago I spent almost a thousand dollars just to get a 4x4 fluid replacement, transmission flush, and oil change done at this place. Kind of steep pricing but I did it, that's on me. I have an extended warranty from a national provider, and have used it in the past successfully. I drop my truck off this morning, inform the service rep when she gets the estimate for the repair, please call the 800# for my extended warranty and they will pay for it over the phone with her. She informs me she can not do it, they do not work with extended warranty companies. I was surprised, but she said I could just pay for it up front, and the warranty company will reimburse me. So I agreed to leave the vehicle with them. When I got home, I decided to call the warranty company, and they told me they are not setup for re-imbursement to the customer, they pay for the repairs directly over the phone by providing the dealer with a credit card number to bill to. They have never done re-imbursements to users and could not reimburse me even if they wanted to. I called the dealer back, service rep didn't pick up, I left a message for her asking her to call me. When she did call, I asked her if it was too late to stop the repairs, and she said they had already done the diagnostic on my truck. If I didn't approve the repair, I would owe them a minimum of $210. The total repair was just a hair over $450, so I could either authorize it, or eat the $210 and go elsewhere. So I told her to go ahead and perform the repair. While they were doing this, I decided to call the service dept.'s of other local Ford dealerships. I asked them if they took 3rd party extended warranties and they both said they do. Then I gave them the name of the specific one I use, and they said yes, they deal with them, and have no problem calling the 3rd party warranty company. So, Jack Madden Ford, has instituted their own policy, that they refuse to deal with any 3rd party warranty company. As the service rep reminded me over the phone, the dealership has the right to refuse to do business with anyone, including 3rd party warranty companies. So a repair that should have only cost me my deductible ($100) wound up costing me $450.00 . They did not care whatsoever abut past purchase history of vehicles, past service history of multiple vehicles brought there over the years, in fact they really didn't care about anything other than what I owed them today. It would have been nice if she had said let me speak to my manager and see if we can make a one time exception, nothing at all. It was basically too bad for you, now you know you can't come here if you ever want to use your extended warranty. I will take some of the blame for not double checking with them before I took it in there, but most of the servicing I have had done at this dealership has always been preventative and maintenance type work, which is not covered by my extended warranties. And I have used it before in the past and it has always worked well, they just approve the repair and pay the dealer same day. Going forward, this dealership will no longer receive any of my business or my family's (3 out of 4 us all drive Ford vehicles). We will not buy from Jack Madden Ford any longer, and will definitely never get our vehicles serviced there any more either. All they are interested in is gouging their customers as much as possible with insanely high hourly labor rates and they mark up their parts too. The OEM part from Ford is $30 but they charged me $90. There are so many more words I'd like to use to describe this dealership, but I'm try to keep things clean and professional. Stay away from them, there are better dealerships out there that might care a little bit more about their customers than t
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February 2024 by George Toufas
I picked up my raptor! Very happy with my experience with Johnny Rodriguez and the Jack madden ford team!
Edited review: I had an amazing experience buying the car! But when I needed service done jack madden failed me. I bought my raptor brand new from jack madden in 2019 and my piston cracked, which resulted in needing a new engine- I called and they told me to bring the car down- I had it towed from Medford to Norwood - just for them to refuse to service my truck. The service manager was rude and basically told me he doesn’t want to do work on the truck because he doesn’t want to be responsible for it. Great way to treat
Customers- then he told me you have to remove your truck or he’s going to charge
Me rent. Unbelieveable- for any anyone who wants to buy a raptor - they’re finically - so you’re going to need a good service department- I would do research and find a dealer with a good service department before buying one. I would never give jack madden my business again - they have no problem selling me a car and taking my money. I don’t recommend them after my last experience.
